By definition employee advocacy is the promotion
of a company’s messages by its employees. Today,
employee advocacy happens increasingly online,
social media being the main medium for brand
ambassadors. Employees have extensive networks of
friends, followers, and connections on social media,
and nowadays they can be reached and influenced
with a click of a button. When empowered to act as
brand ambassadors on social media, employees can
share valuable content to their networks and build their
professional brand all while increasing the company’s
reach and credibility by generating meaningful
conversations about the business.
The numbers are in – your workforce is swiftly becoming a social workforce – whether you’re ready to support it or not. According to research from Weber Shandwick, 50% of employees are sharing about their brand on social media – most without training. But instead of stifling employees on social media, savvy organizations are embracing it and finding ways to engage their employees to advocate for their company online. According to National Business Research Institute, just a 12% increase in employee advocacy can generate a 2X increase in revenue growth.
How can brands get started with training employee advocates? Download this ebook to learn proven strategies from leading brands on how to train over 100 employees in 30 days.
Many view Web 2.0 as an opportunity to grow closer to their customers, better understand customer needs, and empower these customers to influence their company's strategy. This, in turn, opens the door to improved customer service, enhanced customer loyalty, and better customer advocacy. SAP understands and embraces the vast and emerging opportunities that Web 2.0 presents for customer relationship management (CRM).