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Published By: ttec     Published Date: Sep 13, 2019
According to the annual report on fraud and internet crime published by the FBI’s Internet Crime Complaint Center (IC3), a staggering total of more than $2.7 billion was lost through online fraud and financial crime in 2018, the last full year available. And according to the Federal Trade Commission (FTC), there were more than 1.4 million fraud reports in that same time period. Many of these fraud events involved brand impersonation or illegal activities conducted via a brand’s website. In other words, the trust and faith the public has in your brand can be used as a cover for illegal activities, making fraudsters’ schemes appear authentic or trustworthy. To keep the trust within your brand, download the whitepaper to learn how and why identifying and stopping online fraud is essential.
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ttec
Published By: Genesys     Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes. Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include: • Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI • 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance • In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year • Europe
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Genesys
Published By: ADP     Published Date: Jun 01, 2018
Too remedial. Too retrospective. Too static. Too irrelevant to the team leader. Too time-consuming. Such are the complaints heard repeatedly about Performance Management and Engagement systems. And these don’t even touch on the biggest problem of all: current systems produce a tidal wave of unreliable data. The ratings they yield are based on the notion that, with enough time and training, managers (and peers) can become reliable raters of other people’s skills and competencies. Sadly, that’s not true. A large body of research reveals: 61% of your manager’s rating of you is a reflection of the manager, not of you. Your organization, apparently unaware of this, then persists on paying you, training you, and promoting you—and everyone else in the organization—based on these flawed ratings.
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ADP
Published By: Alibaba Cloud SEA     Published Date: Mar 11, 2019
Customers have grown accustomed to high speeds and reliable connectivity. One second of network delay when accessing website, mobile app, or application service can increase your bounce rate and even decrease your customer’s trust in your brand. The typical business pain points per the above scenario are always like: Latency – While, latency problems caused by geographic distance are impossible to solve on the public Internet; Availability – Packet loss and complaints from customers can prevent you from increasing your user base; Cost - The growth of your user base and your business needs both outpace your IT budget. Security - Connections over the public Internet are vulnerable to DDoS attacks and other threats. This whitepaper describes: • Challenges that Magic Video faced before implementing Alibaba Cloud’s solutions • How Alibaba Cloud’s solutions help Magic Video build a global hybrid enterprise network, accelerate content delivery of the application, and maximize bandwidth?
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data center, cloud computing, networking, security, china, global expansion
    
Alibaba Cloud SEA
Published By: Riverbed     Published Date: Jul 17, 2013
How to effectively troubleshoot your VDI deployment Virtual desktop infrastructure has come a long way since the first steps were taken a decade ago to run desktop workloads in the data center. While more pervasive today, VDI technologies are latency-sensitive, and wholly dependent on the network. Complaints of poor end-user experience persist, especially over the WAN at branch offices where bandwidth constraints and latency delays are common. But there is a way to ensure consistent and reliable VDI performance to deliver: Reduced downtime Faster troubleshooting Improved SLAs Enhanced planning and control Read this brief to learn how the Riverbed® Cascade® application-aware network performance management (NPM) solution unlocks VDI visibility.
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virtual desktop, infrastructure, deployments, cascade, riverbed
    
Riverbed
Published By: ClickExpress     Published Date: May 01, 2013
The cost of ineffective customer service visits isn't just in money: the greater cost is in customer satisfaction. When a mobile workforce employee doesn't arrive on time, is missing equipment, or doesn't resolve the issue on the first visit, it leads to customer dissatisfaction, lost business, and today, public complaints in the media and social networks. Every single service organization understands the crucial value of great customer service. Every single visit to a customer is critical. In this paper, we reveal the 3 steps to a great visit every time.
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employees, customer, mobile, workforce, organization, service
    
ClickExpress
Published By: Longi Engineering     Published Date: Feb 15, 2018
SharePoint is a technology that most organizations have access to these days, yet it is one that is open not utilized fully. This is in part due to organizations not being fully aware of the breadth of SharePoint’s capabilities. Most SharePoint power users/administrators are aware they can leverage SharePoint as a document repository and to share data seamlessly with a group of colleagues, however, they often are not aware of how to leverage some of SharePoint’s key foundational components effectively. As someone who implements SharePoint, one of the biggest complaints we hear from organizations is users aren’t using it, adoption is low. Without user adoption no technology implementation project can be successful. It is difficult to pinpoint one reason that causes adoption to be low, however, taking steps to effectively build your SharePoint site with a solid foundation along with an end goal of high user adoption is a great way to start.
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software development, it consulting services, net software solutions, microsoft sharepoint
    
Longi Engineering
Published By: Interactions     Published Date: Feb 27, 2019
The quality of a customer care strategy can make or break a company. Simply resolving a customer service issue or complaint is no longer enough— in a compettve, customer-obsessed environment, there is always room for improvement. In a recent research report on Customer Efort, Interactons found that customers simply aren’t willing to spend a lot of tme getng their issues resolved. That’s why brands today need to design a modern customer care strategy that not only addresses their customers needs, but also removes efort and frustraton. And do all of this while reducing the ever increasing cost and complexity of customer care. So how do you get started with developing a successful customer care strategy? We’ve outlined 4 steps that address the major points you need to consider when building a customer care roadmap.
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Interactions
Published By: Cisco     Published Date: Jun 29, 2015
Ron the CIO is getting complaints about slow application response time during peak ordering season. Is the problem with the application or in the SDN infrastructure?
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cisco, cisco aci, technology, security, data center, apic, security data, cio
    
Cisco
Published By: Datavail     Published Date: Dec 07, 2017
When it comes to Hyperion and its many applications, the ability to predict and plan for any issues that may arise is incredibly important to avoid delays and user complaints. More and more companies are taking steps to get greater insight into what's going on under the hood by implementing performance testing. This white paper will discuss the fundamentals of performance testing, and review new methods to accomplish this vital best practice more quickly and efficiently
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Datavail
Published By: ConnectWise     Published Date: Aug 22, 2019
At the end of the day, monitoring is all about finding problems before they cause issues for your users, and managing expectations when problems do crop up. Once critical and basic coverage is handled, start monitoring devices to keep everything tied together. If a switch, router, or hub goes down, or a printer starts having issues, you’ll know before the complaints start rolling in. When you automate recurring processes or tasks, your team can focus on delivering value instead of putting out fires.
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ConnectWise
Published By: ESET, LLC.     Published Date: Jan 18, 2011
Download this Tech Brief to learn the five common complaints IT professionals have with antivirus software and how you can find software that does the job right.
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eset, antivirus software, malware, it professional, security
    
ESET, LLC.
Published By: PGi     Published Date: Feb 19, 2019
Does your platform truly inspire and empower your people, or is it a #fail that causes a lot of headaches, complaints and IT help requests? We’ve heard and seen it all, and we’ve found five key reasons why people hate collaboration platforms.
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PGi
Published By: Pega     Published Date: Sep 11, 2015
Download thsi white paper to learn how financial institutions can implement full end-to-end compliance and risk management through Pega BPM: -Transforming compliance from burden to benefit -Ensuring KYC, Suitability and Affordability compliance -Managing and measuring complaints to resolution -Providing governance, control and transparency around new products -Agility to extend to new risks and regulatory requirements -One common platform with specialized rules by regulatory requirement, geography and risk type
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Pega
Published By: IBM     Published Date: Dec 07, 2010
Energy and utility companies need to manage incidents such as customer complaints or disputes to improve customer service while protecting the business should escalations occur. Advanced case management (ACM) provides enhanced service and risk management throughout the lifecycle of a case.
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ibm, advanced case management podcast, acm, energy and utilities industries, customer service, risk management, business intelligence, content and process management, analytics, business rules, collaboration
    
IBM
Published By: NexGen     Published Date: Feb 09, 2015
Has your organization been dealing with storage latency and performance issues? With a population of nearly 10 million people, Los Angeles County is the most populous county in the United States. It's no surprise that with 1.5 million people taking public transportation every day to help ease some of LA County's infamous traffic, making sure passengers get where they're going is a monumental task. At the heart of it all is the organization's IT department. The LA Metro infrastructure consists of 600 servers, 500 of which are virtualized. When the city's IT team began receiving user complaints and experiencing performance issues with their Virtual Desktop Infrastructure (VDI) environment, they began looking for alternatives. Download the case study now and learn how replacing the city's existing storage solution helped solve a wide range of technical problems and eliminated unnecessary latency, ensuring all 1.5 million passengers got where they needed to be.
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nexgen, flash, la metro, vdi, vmware, vdi
    
NexGen
Published By: Box     Published Date: Jan 16, 2015
Has your organization been dealing with storage latency and performance issues? With a population of nearly 10 million people, Los Angeles County is the most populous county in the United States. It's no surprise that with 1.5 million people taking public transportation every day to help ease some of LA County's infamous traffic, making sure passengers get where they're going is a monumental task. At the heart of it all is the organization's IT department. The LA Metro infrastructure consists of 600 servers, 500 of which are virtualized. When the city's IT team began receiving user complaints and experiencing performance issues with their Virtual Desktop Infrastructure (VDI) environment, they began looking for alternatives. Download the case study now and learn how replacing the city's existing storage solution helped solve a wide range of technical problems and eliminated unnecessary latency, ensuring all 1.5 million passengers got where they needed to be.
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nexgen, flash, la metro, vdi, vmware, vdi
    
Box
Published By: Esker     Published Date: Jul 09, 2019
For P2P and finance managers, the goal of automation is to make P2P cycles operate more effectively from end to end. For executive management, the end-all be-all is company profitability. That's why knowing how to appeal to c-suite members is essential for getting your automation initiative off the ground.Get key stakeholders on board with the help of this white paper that describes the values that appeal most to every party involved, like: -Eliminating wasteful spending while improving operational efficiency -Generating greater productivity from employees -Reducing the number of complaints raised from late payments
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Esker
Published By: Gold Lasso     Published Date: Jan 20, 2007
Organizations using e-mail marketing as a part of their overall communications plan can utilize a variety of tactics to effectively manage and reduce spam complaints. The purpose of this white paper is to educate organizations and marketers on the basics of the CAN-SPAM act by weeding through the jargon.
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spam, spam complaints, email communication, black list, white list, deliverability, email marketing, inbox, gold lasso
    
Gold Lasso
Published By: Oracle     Published Date: Sep 30, 2014
Authentication. Whitelists. Spam complaints. Metrics. Ensuring email deliverability is harder than it sounds in today’s complex technical landscape. Make sure your team has all the nitty-gritty know-how you need to get your best messages into inboxes – and to protect your sender reputation.
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oracle, marketing, cloud, connected, customer, modern, sales, sites visited
    
Oracle
Published By: Alacritech     Published Date: Aug 21, 2009
IP storage using Internet SCSI (iSCSI) provides opportunity for many organizations looking to extend existing Fibre Channel SANs to stranded servers, or looking to deploy Ethernet-based SANs. It can reduce costs by allowing IT managers to take advantage of existing, familiar Ethernet networks. Often the biggest complaint white new technology like iSCSI is its ability to provide more than simple functionality and connectivity.
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internet scsi, ip storage, ip networks, fiber channel, fibre channel, san, storage area networks, iscsi, alacritech
    
Alacritech
Published By: Meru Networks     Published Date: Aug 21, 2009
As wireless LAN deployments and usage has increased, coupled with the near ubiquity of embedded Wi-Fi in laptops and smart phones, many enterprises are experiencing complaints from their users of slow or even dropped connections.
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wlan, wireless lan, wifi, wi-fi, wlan deployment, pervasive wlan, ubiquitous wlan, microcells, macrocell, macrocells, wlan reliability, virtual cell, meru, meru networks
    
Meru Networks
Published By: Dell Storage     Published Date: Aug 14, 2012
Engagement with customers online has evolved from novelty to necessity, with an estimated $202 billion spent in 2011 and projected 10% growth to $327 billion in 2016, according to Forrester Research. Businesses are maneuvering to connect with the growing pool of online customers, but the move to eCommerce brings new security risks with the exchange of sensitive consumer information, including cardholder data and personally identifiable information that can enable identity theft. At stake is reputation of brand, ongoing access to merchant credit lines, and substantial penalties and remediation in the event of a breach. This white paper elucidates the aspects of PCI DSS (Payment Card Industry Data Security Standards) compliance that must be considered when choosing a secure environment for servers involved in eCommerce. Whether deciding to outsource or keep data hosting in-house, any company collecting, storing or transmitting customer cardholder data needs to be compliant, and this document helps pinpoint the specific concerns and standards a company should be aware of when choosing how to keep their data secure. Understanding requirements and best practices for security policies and procedures, physical safeguards, and security technologies is essential to establishing cardholder data security and meeting QSA and SAQ audit requirements.
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pci, compliant, data, centers, engagement, connect, ecommerce, compliance, complaint, data, breach, remediation, dss, payment, card, industry, data, security, standards, qsa
    
Dell Storage
Published By: Verint     Published Date: Oct 07, 2013
Avoiding Fines While Improving Customer Experience
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verint, customer experience, banking, early complaint detection, complaint management, finance
    
Verint
Published By: Oracle     Published Date: Sep 30, 2019
Email deliverability and privacy matters now more than ever. New and existing laws up the stakes for companies that don’t comply with standards and regulations. And today’s email marketers find it increasingly difficult to be heard. You need to master deliverability and privacy to tackle the noise generated by social media, other email marketers, and even word-of-mouth marketing. Your reputation as an email sender impacts your potential reach as a marketer. Here are some factors that can earn you a poor deliverability score and prevent emails from reaching your desired target: f Lack of adherence to an email privacy policy f Poor list management f Frequency and relevancy of sends f Complaints from recipients f Number of blocks f Spam trap hits f How people are engaging Getting your message delivered is vital to revenue performance. A slight increase at the top of the funnel can make a huge difference to your bottom line.
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Oracle
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