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Published By: Genesys     Published Date: Feb 08, 2019
Los contact centers modernos pueden dar soporte a varios canales digitales —correo electrónico, chat, conavegación, redes sociales, video— a través de múltiples puntos de contacto digital (web o dispositivos móviles). Lo que no pueden hacer es vincular las interacciones en un journey paso a paso para brindar una experiencia personal y contextual a cada cliente. Descargue el eBook Descubra cómo: Diseñar una estrategia de engagement digital exitosa Ofrecer a los agentes una visión 360 de las interacciones del cliente en todos los canales de voz y digitales Entregar experiencias omnicanal personalizadas, contextualizadas y de poco esfuerzo
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Genesys
Published By: Genpact     Published Date: Jul 30, 2012
Perhaps never in the history of commerce have businesses been required to adapt so fast to changing conditions as those driven by the introduction of the internet. Of the world's six billion inhabitants, over 1.9 billion use the internet.
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customer experience management, customer retention, customer relationship management, crm tools, roi
    
Genpact
Published By: GeoTrust     Published Date: Jan 21, 2016
Internet se ha hecho tan indispensable en nuestras vidas que ya no nos sorprende cuánta gente lo usa para hacer compras o gestiones bancarias, enviar mensajes de correo electrónico y muchas más cosas. Pero lo cierto es que las cifras son abrumadoras: hace solo 15 años, solo un 13,6 % de la población española usaba Internet, mientras que ahora lo hace más del 74 %.
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GeoTrust
Published By: GetWellNetwork, Inc.     Published Date: Feb 22, 2014
Managing pain is vital to how hospitals are measured on patient satisfaction. Learn how a hospital uses an interactive patient care solution to streamline pain feedback, integrating with an EMR, nursing notification and pharmacy dispensing systems.
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hcahps, pain management, pain control, integration, patient satisfaction, emr, outcomes, press ganey
    
GetWellNetwork, Inc.
Published By: Globalscape     Published Date: Mar 21, 2014
Healthcare providers face an urgent, internal battle every day: security and compliance versus productivity and service. For most healthcare organizations, the fight is an easy one: Providing quick, high-quality care wins every single time.
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globalscape, healthcare, digitalized assets, healthcare technology, ehr, file sharing solutions, electronic health records, healthcare it
    
Globalscape
Published By: Globalscape     Published Date: Jun 27, 2014
The PCI Security Standards Council issued version 3 of their PCI DSS guidelines for processing electronic payments. Our whitepaper details the newest additions to the guidelines as well as tools and resources to help organizations comply with the standards.
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globalscape, file transfer, security, compliance, payment information, electronic payments, ecommerce, security
    
Globalscape
Published By: GoCardless     Published Date: Oct 21, 2019
Le paiement des factures d’énergie à l’ère du numérique Le recours croissant aux technologies numériques dans le domaine de l’énergie a radicalement changé la donne entre fournisseurs et consommateurs, en octroyant à ces derniers un pouvoir de marché jusqu’ici inédit, et en leur permettant de faire des choix éclairés sur leur fournisseur d’énergie à un moment où la compétition sur le marché commençait véritablement à faire rage. Téléchargez notre guide complet et découvrez les réponses aux questions suivantes : Comment se démarquer sur un marché en pleine évolution ? Quel est l'impact de l'expérience de paiement sur la différenciation face à la concurrence et comment en tirer parti ?
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GoCardless
Published By: Google     Published Date: Aug 23, 2018
To remain competitive, executives must embrace change and equip employees to do the same. Conrad Electric, a 95-year-old online retail company, took just 4 months to migrate to G Suite, providing 4,000 of their employees with more transparent and agile collaboration capabilities. Read this Google Cloud report and get insights to creating a culture where people — combined with productivity tools — can reach their full potential.
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Google
Published By: Google     Published Date: Oct 26, 2018
To remain competitive, executives must embrace change and equip employees to do the same. Conrad Electric, a 95-year-old online retail company, took just 4 months to migrate to G Suite, providing 4,000 of their employees with more transparent and agile collaboration capabilities. Read this Google Cloud report and get insights to creating a culture where people — combined with productivity tools — can reach their full potential.
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Google
Published By: Google     Published Date: Oct 26, 2018
To remain competitive, executives must embrace change and equip employees to do the same. Conrad Electric, a 95-year-old online retail company, took just 4 months to migrate to G Suite, providing 4,000 of their employees with more transparent and agile collaboration capabilities. Read this Google Cloud report and get insights to creating a culture where people — combined with productivity tools — can reach their full potential.
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Google
Published By: Google     Published Date: Jan 24, 2019
To remain competitive, executives must embrace change and equip employees to do the same. Conrad Electric, a 95-year-old online retail company, took just 4 months to migrate to G Suite, providing 4,000 of their employees with more transparent and agile collaboration capabilities. Read this Google Cloud report and get insights to creating a culture where people — combined with productivity tools — can reach their full potential.
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Google
Published By: Group M_IBM Q1'18     Published Date: Dec 20, 2017
Despite the business-transforming upsides of data from the Internet of things (IoT), there’s a downside: security. Porous networks and lax users offer tantalizing access for hackers. Although most security spending is at the enterprise level, a shift is needed to secure IoT applications and provide improved governance and accountability. Electronics companies must create secure environments that safely collect, consume, share and store data on their networks. But they also must go beyond devices and consumers to close holes to factory, ecosystem and partner networks.
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planet scale security, iot, security, iot application, application security, partner networks
    
Group M_IBM Q1'18
Published By: Group M_IBM Q1'18     Published Date: Dec 20, 2017
Hyper-complex production meets cognitive computing. Electronics manufacturing is surrounded by continuous complexity. Executives face rising resource costs in traditionally low-cost production markets. They must address increasing customization, shorter lead times, frequently changing requirements and shrinking order sizes – all while managing a sophisticated supply network. They need to examine automation potential and maintain critical institutional knowledge. Thinner margins and increased competition threaten consistent quality, risk greater downtime and reduce desired flexibility. Investments in new equipment and automation systems are increasing the amount of data available from the shop floor, but most is not used to its full potential. Now, cognitive manufacturing is transforming production to address such complexity.
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cognitive manufacuring, electronics manufacturing, production transformation, automation systems, manufacturing
    
Group M_IBM Q1'18
Published By: Group M_IBM Q1'18     Published Date: Mar 06, 2018
IBM’s Spectrum Protect offering boasts more than 20 years of achievement in data availability.
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ibm spectrum protect, data availability, esg, ibm
    
Group M_IBM Q1'18
Published By: Group M_IBM Q119     Published Date: Dec 20, 2018
Over the years, IBM Resilient customers have increased their IR sophistication at various levels across a spectrum of maturity. Maturity levels are often necessitated by industry, available resources, or experience, but most IBM Resilient customers continually look to evolve their IR function into a more advanced phase.
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Group M_IBM Q119
Published By: Group M_IBM Q2'19     Published Date: Apr 10, 2019
Today's energy, environment, and utility companies face an unfamiliar landscape in which they must integrate alternative energies, expand situational awareness across the system, and deepen their relationships with customers-all while continuing to deliver reliable, safe, and affordable electricity, gas and water to everyone.By combining predictive analytics with IoT, cloud and mobile technologies, utilities companies can Lower costs, improve operational efficiency and increase equipment reliability.
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Group M_IBM Q2'19
Published By: Group M_IBM Q2'19     Published Date: Apr 10, 2019
Today's energy, environment, and utility companies face an unfamiliar landscape in which they must integrate alternative energies, expand situational awareness across the system, and deepen their relationships with customers-all while continuing to deliver reliable, safe, and affordable electricity, gas and water to everyone.By combining predictive analytics with IoT, cloud and mobile technologies, utilities companies can Lower costs, improve operational efficiency and increase equipment reliability.
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Group M_IBM Q2'19
Published By: Group M_IBM Q2'19     Published Date: Apr 10, 2019
Today's energy, environment, and utility companies face an unfamiliar landscape in which they must integrate alternative energies, expand situational awareness across the system, and deepen their relationships with customers-all while continuing to deliver reliable, safe, and affordable electricity, gas and water to everyone.By combining predictive analytics with IoT, cloud and mobile technologies, utilities companies can Lower costs, improve operational efficiency and increase equipment reliability.
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Group M_IBM Q2'19
Published By: Group M_IBM Q2'19     Published Date: Apr 16, 2019
For electronics companies, Blockchain technology can reduce frictions to improve the cost, time and risk associated with complex processes.
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Group M_IBM Q2'19
Published By: Group M_IBM Q3'19     Published Date: Jun 24, 2019
Today's energy, environment, and utility companies face an unfamiliar landscape in which they must integrate alternative energies, expand situational awareness across the system, and deepen their relationships with customers-all while continuing to deliver reliable, safe, and affordable electricity, gas and water to everyone.By combining predictive analytics with IoT, cloud and mobile technologies, utilities companies can Lower costs, improve operational efficiency and increase equipment reliability.
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Group M_IBM Q3'19
Published By: HP     Published Date: May 05, 2014
Discover, map, and optimize assets to streamline global data centers, speed audits, slash costs: Using HP’s Business Services Management portfolio, GE Capital has realized an $8 million annual savings through data center consolidation. Find out how they addressed their key IT challenges of data center simplification, asset management and capacity management. GE Capital is the financial services unit of the American conglomerate General Electric. GE Capital provides commercial lending and leasing, as well as a range of financial services.
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bsm, business service management, ddma, discovery and dependency mapping, it operations group, it performance suite, it case study, ge capital
    
HP
Published By: HP     Published Date: Jun 09, 2014
A brochure on the challenges addressed by HP Records Manager.
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records manager, edrm
    
HP
Published By: HP - Enterprise     Published Date: Oct 23, 2008
Fortify's report summarizes electronic as well as traditional methods of voting including absentee ballots.  This voting guide will provide recommendations for voters who want to make sure their vote counts and for federal and state governments on how to devise efficient and accurate voting processes and systems.
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fortify, application security, security risks, voting, fortify, fortify software, election process, local government
    
HP - Enterprise
Published By: HP - Enterprise     Published Date: Sep 27, 2013
Learn how Lake Health enhanced their patient experience with ArcSight, ultimately improving their IT infrastructure to improve operations and offer the highest patient care quality.
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lake health, patient experience, arcsight, it infrastructrue, infrastructure, patient care quality
    
HP - Enterprise
Published By: HP Data Center     Published Date: Feb 18, 2009
Today's IT executives are not only expected to create and maintain high-availability IT environments, but they are also expected to implement green initiatives to satisfy customers, analysts, and government agencies that are worried about the impact of modern, energy-thirsty data centers on the environment. Is such a dual mandate reasonable? Can companies be expected to maintain service levels and reduce their carbon footprints at the same time? The White Paper offers a description of the different types of services available to improved energy efficiency data center design and a prescription for successful implementation.
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hp data center, energy efficiency, data center, high-availability it environments, green initiatives, it infrastructure, epeat, global commerce
    
HP Data Center
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