Published By: VeriShip
Published Date: Jul 26, 2019
You may believe your shipping operation is a well-oiled machine; you pay your invoices on time, your costs seem to be under control and, as
far as you know, your customers are satisfied with your service… But with shipping, there’s more than what meets the eye.
Here are five common mistakes shippers make
Published By: NTT Ltd.
Published Date: Aug 05, 2019
Enterprises preparing for a digital future have much to consider when they modernise their network infrastructure and have to contend with connectivity demands from their business units, staff, and customers. In this e-book, leaders from different parts of our business provide their perspectives on how to approach digital transformation. In our experience at Dimension Data, now part of NTT Ltd., you can’t look at any one piece of the infrastructure puzzle without looking at all of it. And it’s the network that holds all those pieces together.
Today’s customers want 24/7 access, mobile availability, quality, low prices, fast shipping, easy returns and instantaneous service. These expectations demand that every business function be customer-centric, including operations.
Read this report to find out:
• how to create customer-centric operations to deliver the customer experience
• the eight essential components of a connected, customer-centric enterprise
• why alignment between the COO and CIO is essential
• five key steps to start transforming operations to drive growth and create value.
If procurement organisations are to sustain their value to the enterprise, they must pivot to new operating models that embed customer-centricity in their technology, process and people.
Read this report to discover:
• the four convergence trends driving change and opportunity for procurement organisations
• the nine differentiators for customer-centric procurement leaders
• how and why you should be leveraging CX procurement technology."
In this guidebook, learn how modern retailers are using integrated hardware and software POS solutions to expand the range of their customer interactions. One thing is certain, hardware and software must work together to readily accommodate new consumer demands.
The following guide looks at 6 characteristics that define today’s most compelling commerce environments, and how the right mix of adaptive, intelligent solutions can optimize performance and ultimately be your most intelligent associate, 24 hours a day, 7 days a week, anywhere in the world.
Amp Up the Power of Commerce with AI and Analytics
Bring the Customer Journey Full Circle
Tap into Heightened Data Security and Privacy in the Cloud
As Italy’s businesses grew increasingly vulnerable to the threat of ransomware, data breaches, and other malicious malware attacks, service provider Telecom Italia sought an innovative solution to effectively and efficiently protect the network and data of its business users.
In this case study, you’ll read about how Italy’s largest service provider partnered with Cisco Umbrella to increase value for customers and accelerate their revenues with cloud security.
"Cisco has been named in the first ever Gartner ‘Voice of the Customer’ report for the Secure Web Gateways (SWG) market for Cisco Umbrella.
Gartner Peer Insights is a peer review and ratings platform designed for enterprise software and services decision makers. This document synthesizes Gartner Peer Insights’ content in the SWG market for 2018.
Gartner states that ""this peer perspective along with the individual detailed reviews, is complementary to expert research and should play a key role in the customer buying process.""
This report includes:
- SWG Peer Reviews and Ratings
- Vendor comparisons
- Reviewer demographic"
"Cloud applications provide scale and cost benefits over legacy on-premises solutions. With more users going direct-to-internet from any device, the risk increases when users bypass security controls. We can help you reduce this risk across all of your cloud and on-premises applications with a zero-trust strategy that validates devices and domains, not just user credentials.
See why thousands of customers rely on Duo and Cisco Umbrella to reduce the risks of data breaches and improve security. Don’t miss this best-practices discussion focused on the key role DNS and access control play in your zero-trust security strategy.
Attendees will learn how to:
? Reduce the risk of phishing attacks and compromised credentials
? Improve speed-to-security across all your cloud applications
? Extend security on and off-network without sacrificing usability"
In September, leading insurance professionals joined TIBCO for an exclusive and interactive roundtable dinner. During the course of the discussion, it became clear that while AI will significantly alter the customer journey, a lot still needs to be done in terms of both defining AI's capabilities as well as acknowledging where it best fits in an insurance business, how it will impact the workforce and reinvent the customer journey.
Public clouds have fundamentally changed the way organizations build,
operate, and manage applications. Security for applications in the cloud
is composed of hundreds of configuration parameters and is vastly
different from security in traditional data centers. According to Gartner,
“Through 2020, at least 95% of cloud breaches will be due to customer
misconfiguration, mismanaged credentials or insider theft, not cloud
The uniqueness of cloud requires that security teams rethink classic
security concepts and adopt approaches that address serverless, dynamic,
and distributed cloud infrastructure. This includes rethinking security
practices across asset management, compliance, change management,
issue investigation, and incident response, as well as training and
We interviewed several security experts and asked them how public
cloud transformation has changed their cloud security and compliance
responsibilities. In this e-book, we will share the top
Published By: Tricentis
Published Date: Aug 19, 2019
Let’s face it. Businesses don’t want—or need—perfect software. They want to deliver new, businessdifferentiating
software as soon as possible. To enable this, we (Development and Testing teams) need fast
feedback on whether the latest innovations will work as expected or crash and burn in production. We also
need to know if these changes somehow broke the core functionality that the customer base—and thus the
This is where Continuous Testing comes in.
Continuous Testing is the process of executing automated tests as part of the software delivery pipeline in
order to obtain feedback on the business risks associated with a software release candidate as rapidly as
What if you could use just one platform to detect all types of major financial crimes?
One platform to handle the analytical tasks of fraud detection, including:
Data processing and aggregation
Statistical/mathematical/machine learning modeling
One platform that could successfully reduce complex and time-consuming fraud investigations by combining extremely different domains of knowledge including Business, Economics, Finance, and Law. A platform that can cover payments, credit card transactions, and know your customer (KYC) processes, as well as similar use cases like anti-money laundering (AML), trade surveillance, and crimes such as insurance claims fraud.
Learn more about TIBCO's comprehensive software capabilities behind tackling all these types of fraud in this in depth whitepaper.
AA Ireland specializes in home, motor, and travel insurance and provides emergency rescue for people in their homes and on the road, attending to over 140,000 car break downs every year, 80% of which are fixed on-the-spot.
“In each of the last five years, the industry lost a quarter billion in motor insurance," says Colm Carey, chief analytics officer. "So, there's a huge push for new data, models, ways to segment and pick profitable customer types—and get a lot more sophisticated. Our goal is to optimize pricing, understand the types of customers we're bringing, and the types we're trying to attract. We would like to tie that across the business. Marketing will run a campaign, trying to attract a lot of customers, but maybe they're not the right type. "We wanted to step away from industry standard software and go with something that was powerful and future-proof. In 2016, we had an opportunity to analyze all software.
We chose the TIBCO® System of Insight with TIBCO BusinessWorks™ i
FINANCIAL SERVICES’ HISTORY OF DISRUPTION
Financial Services is an industry driven by disruption. Transformative business models such as low-cost brokerages, innovative investment products like ETFs, and the huge regulatory mandates like Gramm-Leach-Bliley are but a few examples. Here are some others:
• New fintech firms such as a recent nine billion dollar investment in Ant Financial Services Group and myriad other venture capital-led fintech startups targeting well established segments across the financial services industry
• Robo-advisor services powered by artificial intelligence and machine learning intermediating financial advisors and portfolio managers alike
• Ever changing regulatory and risk management mandates, such as GDPR, Basel III, and Open Banking, transforming customer engagement and capital allocation
Read this whitepaper to learn how you can overcome these and other disruptions.
The current trend in manufacturing is towards tailor-made products in smaller lots with shorter delivery times. This change may lead to frequent production modifications resulting in increased machine downtime, higher production cost, product waste—and the need to rework faulty products.
To satisfy the customer demand behind this trend, manufacturers must move quickly to new production models. Quality assurance is the key area that IT must support.
At the same time, the traceability of products becomes central to compliance as well as quality. Traceability can be achieved by interconnecting data sources across the factory, analyzing historical and streaming data for insights, and taking immediate action to control the entire end-to-end process. Doing so can lead to noticeable cost reductions, and gains in efficiency, process reliability, and speed of new product delivery. Additionally, analytics helps manufacturers find the best setups for machinery.
Over the past decade there has been a major transformation in the manufacturing industry. Data has enabled a paradigm shift, with real-time IoT sensor data and machine learning algorithms delivering new insights for process and product optimization.
Smart Manufacturing, also known as Industry 4.0, has laid the groundwork for the next industrial revolution. Using a smart factory system, all relevant data is aggregated, analyzed, and acted upon.
We call this Manufacturing Intelligence, which gives decision-makers a competitive edge to:
Digitize the business
Survive digital disruption
Watch this webinar to understand use cases and their underlying technology that helped our customers become smart manufacturers.
The Insurance industry continues to undergo significant transformation, with
new technologies, business models, and competitors entering the market at an
increasing rate. To be successful in attracting and retaining the most valuable
customers, insurance companies must innovate and increase the speed at which
they respond to customer demands. Traditionally, the insurance software market
was dominated by a handful of specialist vendors with products that were initially
expensive, difficult to deploy, costly to maintain, and did not provide the speed
needed for today’s market.
Now there has been a shift away from these “black box” applications to platforms
that allow insurers to make their algorithmic IP available to business users, allowing
much faster response to business demands. The algorithmic platform approach also
comes at a fraction of the cost of black box solutions, while delivering advanced
analytical techniques like Machine Learning and Artificial Intelligence (AI).
Companies typically begin with a
basic approach to sales tax: figure out the requirements of the state
in which they’re headquartered, register with that state, and start collecting sales tax from customers in that state. That approach may work for a while,
but as your business expands into new states (whether you have a physical presence there or not), the risk of non-compliance with sales tax becomes significant.
Smart finance leaders know they need to have a sales tax
compliance strategy before they start getting notices from state tax authorities.
Amazon Web Services (AWS) offers scalable, cost-efficient cloud services that public sector customers can use to meet mandates, reduce costs, drive efficiencies, and accelerate innovation.
The procurement of an infrastructure as a service (IaaS) cloud is unlike traditional technology purchasing. Traditional public sector procurement and contracting approaches that are designed to purchase products, such as hardware and related software, can be inconsistent with cloud services (like IaaS). A failure to modernize contracting and procurement approaches can reduce the pool of competitors and inhibit customer ability to adopt and leverage cloud technology
This document provides information to assist customers who want to use AWS to store or process content containing personal data, in the context of common privacy and data protection considerations. It will help customers understand:
Today's energy, environment, and utility companies face an unfamiliar landscape in which they must integrate alternative energies, expand situational awareness across the system, and deepen their relationships with customers-all while continuing to deliver reliable, safe, and affordable electricity, gas and water to everyone.By combining predictive analytics with IoT, cloud and mobile technologies, utilities companies can Lower costs, improve operational efficiency and increase equipment reliability.
In Forrester’s evaluation of the emerging market for conversational computing platforms, we identified the seven most significant providers — Amazon, Google, IBM, Microsoft, Nuance Communications, Oracle, and Rulai — in the category and evaluated them. This report details our findings about how each vendor scored against nine criteria and where they stand in relation to each other. Application developers should use this review to select the right partners for their conversational computing platform needs.
Delivering personalized customer experience remains the top business challenge for communications
service providers (CSPs). Ovum's recently published 2018 ICT Enterprise survey saw almost all CSP
IT executives interviewed identify delivering personalized customer experience as one of their three
most important business challenges for the next 18 months. This trend emphasizes the high priority
CSPs place on how customer relationships are managed. However, several factors have an impact on
CSPs' ability to identify and then deliver customers' core needs. These include understanding the data
sets they should focus on; collecting, cleansing, and consolidating these data sets; and having the
right expertise to mine the data sets.
"Use Watson Marketing capabilities to discover insights previously unknown, and use them to create new business models and revenue streams.
Download the white paper to discover how you can better target and engage with customers."