customer management

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Published By: BMC Software     Published Date: Jun 13, 2014
The last five years have fundamentally changed the way people interact with technology, leaving IT in a reactive mode. As business customers have rushed to “consumerized” services and experiences, IT is beginning to redefine its approach to offering IT services.  In this eBook, explore the top trends driving the New IT for IT Service Management, and how leading organizations are evolving to focus on end-user experience.
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bmc, itsm solutions, changing business, cloud, cios, software, it organizations, saas
    
BMC Software
Published By: Box     Published Date: Jan 16, 2015
In a recent customer survey, 94% of respondents stated that managing their data based on the value or priority of that data to their business was “valuable” to them. However, only 32% of respondents are practicing value or priority based data management.
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data, data value, nexgen, flash, hybrid
    
Box
Published By: Box     Published Date: Jan 16, 2015
The nature of the financial services industry places a myriad of international compliance requirements on a company's IT team, as well as an expectation by its customers to deliver the high test levels of performance and reliability. To survive and thrive, businesses in the industry must not only keep pace with customer demand but gain competitive advantage. Those demands mean the IT team must be at the forefront of adopting emerging technologies. This is certainly true for Orangefield Columbus, who recently experienced significant growth in its multiple databases which led to the serious performance degradation of its existing storage system. By focusing on a proactive data management storage array, Orangefield was able to eliminate resource contention. Download now and examine Orangefield's journey to find a solution that would meet, and exceed, their performance and capacity requirements.
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nexgen, vmware, citrix, flash, financial services
    
Box
Published By: Box     Published Date: Jun 22, 2018
• Business is changing faster than ever, and disruptors doing things in digital ways are leading the charge in just about every market. If you're not already managing your content in the cloud, it’s time to make a shift. • With Box, teams are unified, collaboration is sped up and productivity is amplified. This ebook illustrates how real Box customers are using the power of the cloud to get every part of their extended enterprise working together, from mobile productivity to streamlined business processes. o Marketing collaboration is integrated when internal teams and external partners work from one digital hub o Sales teams and workers in the field are empowered across any device with mobile productivity o HR streamlines processes for better team workflow and a stronger onboarding experience • To read how Box customers are using Cloud Content Management to enact practical transformation across teams, and to find out how you too can use Box to benefit every line of business within
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Box
Published By: Box     Published Date: Jun 22, 2018
Like other IT leaders, you know you have to modernize your IT infrastructure to become more productive, efficient, agile and competitive. So what's holding you back? Many organizations are still devoting anywhere from 60% to 80% of their time, energy, human resources and budget to supporting legacy systems rather than develop transformative solutions. Our new eBook, Your 3-step roadmap to IT modernization, will help you align your approach to IT with the way your business works today — and the way you will work in the digital age: • Increased mobility, multiple device formats and distributed workgroups • Greater collaboration with outside organizations, including customers, suppliers and partners • Essential enterprise risk management features such as compliance, legal, security and data governance Here you'll learn the three stages of IT modernization — from realigning your infrastructure to updating business processes — so you take the right steps.
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Box
Published By: Box     Published Date: Jun 22, 2018
more people than ever before. Whether it's your employees, partners or customers, all your people use enterprise content. And that means content management is becoming increasingly top-of-mind — but companies find it difficult to get it right. In this newsletter, Gartner shares how cloud content management helps you build your content management strategy from the bottom up, enabling you to: o Improve company-wide collaboration and become more customer-centric o Scale your business and reduce cost o Provide security and stability for your entire organization • Download the full Gartner newsletter, Reshaping ECM: New Opportunities in the Cloud. You'll learn about the emerging requirements of top ECM vendors, as well as discover real-world use cases of Cloud Content Management.
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Box
Published By: Bridgeline Digital     Published Date: May 17, 2013
Digital touchpoints support an increasingly large percentage of the overall customer experience. 2012 saw the emergence of several important digital customer experience trends that will gain momentum as firms look to unify the cross-touchpoint experiences they deliver in 2013. This report outlines key trends that will make up the landscape that customer experience professionals will be working in as they take strides to improve their digital customer experiences in 2013.
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forrester, digital customer experience, customer experience management, customer experience trends, digital experiences
    
Bridgeline Digital
Published By: Brocade     Published Date: Nov 25, 2015
Improving traffic management can deliver big benefits, especially across a global infrastructure. Read this Brocade white paper to see how virtualizing traffic management helps you improve business continuity and transform the customer experience-without the cost and management overhead of additional hardware.
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brocade, birtual, traffic manager, cloud, public cloud, san, data centers
    
Brocade
Published By: Bronto     Published Date: May 18, 2017
Convenience is absolutely critical to succeeding in e-commerce. Any glitches along the path to purchase potentially result in a lost sale. That's one reason we think Apple Pay's new mobile payment feature that uses a fingerprint is going to be a game changer. Its another step in reducing hurdles to online buying. You see it, you select it, you pay with your finger. What could be more convenient? Not interested in Apple Pay? Or unable to use it? At the very least, make sure customers that shop on multiple devices are recognized, no matter which device they log into. Giving them access to their stored information will make for a much smoother checkout.
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bronto, digital marketers, program management, customer support, critical data source, email management, world wide business research, mobile devices
    
Bronto
Published By: Business Assyst     Published Date: Mar 26, 2007
Interest in customer loyalty programs has never been more avid. After a number of years when such programs always seemed to be on the brink of taking off - but never quite managed to reach expectations - recent years have seen a real and dramatic increase in their uptake. This paper explores the issues which need to be addressed in order to cost justify the implementation of a customer loyalty system.
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crm, customer relationship management, customer experience management, loyalty, retention, business metrics, affinity, business assyst
    
Business Assyst
Published By: Business Assyst     Published Date: Mar 26, 2007
This paper considers whether smart cards really do have a role to play in loyalty systems or whether they are simply being promoted by the suppliers of smart card technology into what they see as a fast growing, profitable marketplace.
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customer satisfaction, customer relationship management, customer interaction service, customer experience management, smart card, smart cards, access control, business assyst
    
Business Assyst
Published By: Business Assyst     Published Date: Mar 26, 2007
The last ten years has been devoted to developing ways of gaining knowledge of and understanding customers, the next ten years will be devoted to developing ways of using the information. Those that do this effectively will win and those that don't bother will surely fail.
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business analytics, business metrics, customer relationship management, crm, loyalty, affinity, retention, business assyst
    
Business Assyst
Published By: Business Assyst     Published Date: Mar 26, 2007
Have loyalty cards reached the stage in their development when they are likely to be merged with other marketing and retailing systems, or will they simply fade away and join their precursors, the green shield stamps, in some far flung promotional graveyard?
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customer experience management, customer interaction service, customer relationship management, crm, customer satisfaction, loyalty, affinity, business assyst
    
Business Assyst
Published By: Business Assyst     Published Date: Mar 26, 2007
Who said, "Money Can’t Buy You Love"? A useful metaphor, though, to help understand the true concept behind customer loyalty. Loyalty programs are about developing sustainable, mutually beneficial relationships. Price incentives can generate a short-term sales uplift but will not engender long-term loyalty.
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customer experience management, customer interaction service, customer relationship management, crm, customer satisfaction, loyalty, affinity, business assyst
    
Business Assyst
Published By: Business Software     Published Date: Apr 04, 2013
More and more, manufacturers realize, that for increased productivity, they need a fully integrated, job-based manufacturing software system that has functionality for quoting, scheduling, job tracking, costing, purchasing, performance metrics and customer relationship management to name a few. In this white paper, Business-Software.com profiles the leading discrete manufacturing software vendors.
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business-software.com, top 15 vendors, discrete manufacturing software, revealed
    
Business Software
Published By: BusinessObjects     Published Date: Mar 05, 2007
On-Demand CRM provides faster implementation, lower costs, and more rapid ROI when compared to On-Premise.  Make sure you're making the right decisions for your CRM.
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customer reelationship management, customer service, sales & marketing software, sales automation, return on investment, sales tools, crm, businessobjects
    
BusinessObjects
Published By: CA Service Assurance     Published Date: May 08, 2011
While the rise of web-enabled applications and the zero latency customers expect from them has driven many enterprises to adopt performance management solutions, they are finding that basic understanding of how their overall user populations are being served is simply not enough.
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application experience, application delivery, customer app experience, user satisfaction
    
CA Service Assurance
Published By: CA Tech     Published Date: Jan 04, 2016
This white paper illustrates how Mobile application analytics can play a vital role in your DevOps strategy that can help your company create a superior end-user experience. Providing deep insight, this discipline produces benefits for a variety roles across the organisation.
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customer experience, mobility, mobile application, mobile app, mobile application analytics, devops, application management
    
CA Tech
Published By: CA Tech     Published Date: Jan 04, 2016
This white paper reveals the key capabilities of an application performance management solution.
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customer experience, applications, application experience, user experience, software
    
CA Tech
Published By: CA Technologies     Published Date: Jan 08, 2014
Cloud adoption, mobility, social media and the consumerization of IT are transforming many business activities for enterprise employees, partners and customers and eliminating the traditional network perimeter. Organizations have to change how they manage security and user identities if they want to keep their data and applications secure. Read this eBook to discover how a centralized identity and access management service can help you create a new identity perimeter.
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ca technologies, identity, identity management, user provisioning, security, mobile, cloud computing, social media
    
CA Technologies
Published By: CA Technologies     Published Date: Jan 08, 2014
Customers are embracing new technologies and they want to interact through a variety of applications, at any time and from any device. Many consumer facing organizations are racing to enable new interaction channels to innovate, grow their business and improve customer loyalty. As they expand online services and add mobile and social media interaction there is an increasing need to both secure and coordinate these activities. The key challenge is to deliver innovative new applications and services quickly and to provide an excellent customer experience across multiple channels.
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ca technologies, crm, customer relationship management, delivery, security, multi-channel, customer environment, customer experience
    
CA Technologies
Published By: CA Technologies     Published Date: Jan 08, 2014
Customers are embracing new technologies and they want to interact through a variety of applications, at any time and from any device. Many consumer facing organizations are racing to enable new interaction channels to innovate, grow their business and improve customer loyalty. As they expand online services and add mobile and social media interaction there is an increasing need to both secure and coordinate these activities. The key challenge is to deliver innovative new applications and services quickly and to provide an excellent customer experience across multiple channels.
Tags : 
ca technologies, crm, customer relationship management, delivery, security, multi-channel, customer environment, customer experience
    
CA Technologies
Published By: CA Technologies     Published Date: Jan 08, 2014
Cloud adoption, mobility, social media and the consumerization of IT are transforming many business activities for enterprise employees, partners and customers and eliminating the traditional network perimeter. Organizations have to change how they manage security and user identities if they want to keep their data and applications secure. Read this eBook to discover how a centralized identity and access management service can help you create a new identity perimeter.
Tags : 
ca technologies, identity, identity management, user provisioning, security, mobile, cloud computing, social media
    
CA Technologies
Published By: CA Technologies     Published Date: Jan 08, 2014
Cloud adoption, mobility, social media and the consumerization of IT are transforming many business activities for enterprise employees, partners and customers and eliminating the traditional network perimeter. Organizations have to change how they manage security and user identities if they want to keep their data and applications secure. Read this eBook to discover how a centralized identity and access management service can help you create a new identity perimeter.
Tags : 
ca technologies, identity, identity management, user provisioning, security, mobile, cloud computing, social media
    
CA Technologies
Published By: CA Technologies     Published Date: Jan 08, 2014
Customers are embracing new technologies and they want to interact through a variety of applications, at any time and from any device. Many consumer facing organizations are racing to enable new interaction channels to innovate, grow their business and improve customer loyalty. As they expand online services and add mobile and social media interaction there is an increasing need to both secure and coordinate these activities. The key challenge is to deliver innovative new applications and services quickly and to provide an excellent customer experience across multiple channels.
Tags : 
ca technologies, crm, customer relationship management, delivery, security, multi-channel, customer environment, customer experience
    
CA Technologies
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