This paper presents the 5 most common practices that result in losing a customer and how to avoid those pitfalls. You'll also learn how more customer-centric measures can help you deepen and grow relationships with your most valuable customers.
Combining customer data and social media presents an enormous opportunity for merchants. Industry observers contend that this shift, which some have called "social CRM" or "sCRM," represents the next great wave in online commerce. Read more now!
This study asked more than 6,500 consumers across the U.K., Spain, Germany, France, and Benelux about their satisfaction, likes and dislikes, common frustrations, and spending habits related to online shopping. Find out what was discovered!
This white paper describes how B2B organizations can use B2B online commerce to lower costs, retain customers, grow the business, and reduce complexity for customers-all essential activities for competing in the evolving marketplace.
In 7 simple steps, eBusiness professionals can boost sales and customer satisfaction while reducing customer service costs by delivering the right information and service to the right customer at the right time. Find out how!
Published By: IBM Unica
Published Date: Feb 09, 2012
Conventionally, marketers use web analytics at an aggregate level. They seek to report on the performance of their web sites and online advertising, so they can adjust their efforts to improve the results. This is an extremely worthwhile application that can deliver excellent return on investment.
Customers that wish to incorporate the power of the Oracle Live Help On Demand solution into their corporate Facebook pages are typically looking to do more than just place a static live chat or click-to-call button.
The time has come to focus "aggressively on e-commerce technology, particularly on multichannel and personalization technologies." To fight this battle effectively, e-sellers must give customers reasons to choose them over their competitors.
Delivering a Unique Online Experience for Segments, Regions, and Brands: Knowing When to Use Personalization, Microsites, and Independent Sites - This white paper discusses a range of site implementation options and recommending best practices.
Published By: Q1 Labs
Published Date: Feb 02, 2012
A leading retailer with stores worldwide was seeking a more innovative tool to protect customer privacy and intellectual property. PCI compliance mandated log collection, but a vast number of different tools generated an overwhelming amount of log data, making it difficult for the small security team to review it effectively. The solution the company chose had to fit into a diverse network, provide intelligent reporting and offer a centralized management console.
Published By: Red Hat
Published Date: Jan 01, 2012
A world-leading web content management and customer experience management system built its capabilities on the Ixonos Elastic Cloud – which is based on the Red Hat software stack, including value-rich Red Hat Enterprise Linux. Learn how Red Hat Enterprise Linux offered a stable, flexible environment for cloud deployments.
By integrating and aligning systems across multiple customer touch points you can drive higher conversion rates and lower operational costs, while improving the quality of each customer interaction. Take a look at this complimentary webinar to find out more.