customer success

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Published By: Adobe     Published Date: Oct 10, 2019
In this white paper we discuss the opportunities and challenges associated with customer experience management and highlight three key areas of future focus for successful European marketing leaders: customer consent management in marketing in the light of GDPR; the future of AI-driven customer engagement in marketing; and customer journey management as the new mantra and operating model for marketing operations management. Our observations and conclusions are backed by rigorous research results based on a representative sample of telephone interviews with marketing leaders across Europe. We hope you enjoy this paper and would be interested to hear your feedback. We believe the paper provides the benchmarks and insights to guide the next generation of marketing domain digital technology deployments and beyond into enterprisewide customer experience management.
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Adobe
Published By: Adobe     Published Date: Oct 22, 2019
Every organisation is at a different point in their progression with campaign management. Maybe you’ve had some success with email marketing and you want to expand your efforts across additional channels. Perhaps you invested in a campaign management solution several years ago when you had fewer marketing channels, simpler data sets and less sophisticated customers. It could be you’re a new marketing team, eager to set yourself up for success with an enterprise-class campaign management solution that meets all the requirements you know about—and even some you don’t
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Adobe
Published By: Workday     Published Date: Nov 12, 2019
At Workday, we believe that collaboration and community are the keys to a trusted technology partnership. That's why we've designed our customer experience to deliver the support you need in the way you need it. Read this eBook to learn more about how our unique approach can help ensure your success from day one.
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workday, workforce technology, digital strategy
    
Workday
Published By: KPMG     Published Date: Jun 06, 2019
Traditional IT finance funding processes can no longer keep pace with fast-changing customer demands. Discover a more dynamic approach to funding technology and innovation – one that enables investing almost anytime and anywhere. Read this briefing to find out: • why funding must be uncoupled from the annual budgeting process • how the decentralisation of IT is shaping investment strategies • what a new approach to evaluating success should look like • how Technology Business Management can help.
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KPMG
Published By: KPMG     Published Date: Jun 06, 2019
20 years on from our first global survey of technology leaders, explore the changing role and growing influence of the CIO. Read this report to find out: • the top-10 business issues facing customer-centric and digital leaders • how successful organisations are turning their strategies into reality • which emerging technologies organisations are investing in • how IT leaders are aiming to plug the skills gap.
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KPMG
Published By: KPMG     Published Date: Jun 06, 2019
Discover how the CMO is evolving from brand guru into customer advocate. With key actions for creating a truly customer-centric marketing organisation. Read this report to discover: • how and why the marketing organisation must transform • why CMOs must expand their knowledge and responsibilities beyond traditional marketing • how to measure success in a customer-centric environment • seven key actions for creating a customer-centric marketing organisation.
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KPMG
Published By: KPMG     Published Date: Jun 06, 2019
Disruptive technologies are transforming our world. The challenge is to make sense of them in a way that delivers competitive advantage and a superior customer experience. Read this report to discover: • the four key characteristics of organisations doing this successfully • the ‘Six Pillars’ framework for customer experience excellence • real-world insights from global CX leaders • insights into the state of CX in 14 different countries.
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KPMG
Published By: KPMG     Published Date: Jul 31, 2019
The ability to make the right connections and walk in-step with people’s lifestyles, needs and desires has real currency in the unpredictable world of 2019. Find out the remarkable stories of brands that are not only becoming better acquainted with customers, but are delighting and surprising with zealous innovation. Read this report to discover: • how organisations can drive growth using employee and customer experience strategies • the key characteristics of organisations doing this successfully • the ‘Six Pillars’ framework for customer experience excellence • real-world insights from global CX leaders
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KPMG
Published By: VMware Dell     Published Date: Jun 05, 2008
Radiator Express Warehouse (1800Radiator), a fast-growing automotive parts distributor, found that it was running at maximum power and its racks were full. Using VMware virtualization technology, the company was able to take 31 physical servers out of production, resulting in a 25 percent reduction in power and cooling costs.
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virtualization, vmware, virtual infrastructure, x86, server consolidation, server containment, business continuity, disaster recovery
    
VMware Dell
Published By: VMware Dell     Published Date: Jun 05, 2008
The First American Corporation is America’s largest provider of business information. Their numerous acquisitions and diverse lines of business meant that First American had multiple datacenters dispersed throughout the country. They turned to VMware virtualization technology to consolidate facilities. They standardized on VMware technology and avoided purchasing 700 physical machines.
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server consolidation, server containment, desktop manageability, vmware infrastructure, vmware, green it, green
    
VMware Dell
Published By: VMware Dell     Published Date: Jun 05, 2008
WWF is the world’s largest independent conservation organization. As part of its IT department’s contribution to environmentally-friendly business practices, WWF-UK deployed VMware virtualization into its live production environment. They decreased server count, lessened cooling requirements, minimized the space needed to house their datacenter and significantly reduced their overall carbon footprint.
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virtualization, vmware, virtual infrastructure, x86, server consolidation, server containment, business continuity, disaster recovery
    
VMware Dell
Published By: Okta     Published Date: Feb 05, 2013
Okta is an enterprise grade identity management service, built from the ground up in the cloud and delivered with an unwavering focus on customer success.
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okta, customer service, architectural overview, online portals, 3rd party portal integration
    
Okta
Published By: Success Factors     Published Date: Aug 10, 2012
When ICRW was forced to reduce its HR headcount, the center began looking for ways to automate performance management. With the help of SuccessFactors Professional Edition Performance Management, ICRW's HR staff was able to provide better service without adding headcount.
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successfactors, sap, customer testimonial, case study, icrw, performance management, sherian roggeband, human resources
    
Success Factors
Published By: Experian QAS     Published Date: Feb 25, 2013
An omnichannel customer experience is more important than ever before. However, this new customer-centric approach requires accurate data in order to be successful. Find out how organizations approach data quality in the changing retail environment.
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omnichannel, data quality, customer experience, customer data
    
Experian QAS
Published By: Aria Systems     Published Date: Apr 30, 2015
MGI Research has just awarded Aria Systems with its highest ranking among cloud billing companies, in the 2015 MGI 360 Ratings. According to the MGI 360 Rating, customers cite Aria’s exceptional capabilities in managing complex billing requirements across corporate hierarchies, geographies, currencies, and billing modalities. The rating also notes “Customer satisfaction is high, in part due to the flexibility of Aria's solution and the company's focus on customer success.”
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complex billing requirements, corporate hierarchies, customer satisfaction, customer sucsess
    
Aria Systems
Published By: Marketo     Published Date: Mar 23, 2015
As a marketing leader you know that each customer experiences numerous touch points with your company throughout their lifecycle. And it’s the job of marketing to ensure that each interaction has a positive impact and moves the customer on to the next stage. But how can you measure the success of your combined efforts and their impact on your customer’s lifecycle? Download our Customer Activation—Marketing With A Measurable Purpose ebook to learn more.
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marketo, customer activation, customer experience, customer engagement, marketing, customer lifecycle
    
Marketo
Published By: Adobe     Published Date: Sep 20, 2016
With a world of information and accessibility in their pockets, customers can engage with a brand whenever and wherever they want. This flexibility has made mobile technology an essential part of the way both customers and businesses interact. And to deliver experiences that feel personal and intimate, your plan needs to account for a critical building block to any relationship: trust. Read Circles of Trust: Use Mobile to Engage Better, to understand how you can leverage trust to deliver a better customer experience. Read the white paper to learn: • The four major circles of trust as a fresh approach to successful customer experience • The seven steps to effective optimization • The 3 C’s of mobile marketing • The steps for developing a mobile optimization plan across your organization
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adobe, mobile, data driven marketing, marketing, marketer
    
Adobe
Published By: CA Technologies     Published Date: Jun 03, 2015
"Enterprises that depend heavily on IT to deliver services to customers are constantly driven by market pressures to better develop and release new software features to meet growing demands. Facilitating the collaboration between development and IT operations and bringing application to market faster with high quality are crucial to today’s business success. This solution brief provides insights into the DevOps movement, why it matters and how you can cross the chasm to achieve better collaboration to deliver business value rapidly. You’ll learn how CA Technologies solutions for DevOps bring your portfolio of IT technology forward in a cadence of faster, more predictable releases, letting you confirm the results of each phase of the software life cycle toward positive business outcomes."
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CA Technologies
Published By: CA Technologies     Published Date: Jun 04, 2015
In the Application Economy, speed, innovation, and quality, have become table stakes. If you can’t meet your customers’ expectations, they will surely find a competitor who can. Whether your organization is in one of the sectors facing the most intense digital competition (like insurance, banking, telecommunications or retail), or a more traditional industry, how rapidly and successfully you embrace a software-driven digital transformation strategy will likely have a profound effect on your organization’s long term viability. In this Whitepaper, learn how the Application Economy is driving Digital Transformation in companies, and how you can position your organization for success.
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CA Technologies
Published By: Genesys     Published Date: Aug 07, 2018
Our deep integration with CRM systems and support for digital channels enables a single view of the customer that is essential for an organization’s success.
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gartner, contact center, artificial intelligence, infrastructure, crm system
    
Genesys
Published By: CyberSource     Published Date: Sep 26, 2017
With today’s customers demanding fast and seamless experiences, it’s critical that merchants’ payment technology evolve just as quickly. Read this guide to discover why payment is strategic to business operations today and how to master payment management to drive business success.
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CyberSource
Published By: Reputation.com     Published Date: Jun 29, 2018
When it Comes to Brand Perception, You’re No Longer in Control The balance of power has shifted from brand owners to customers, and what people say about you online can either derail your business or accelerate its success. This is especially true for consumer-focused brands in industries such as retail, hospitality, automotive and healthcare This guide will help you understand the role of online reviews in overall brand health, and the tactics to maximize your online reputation.
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Reputation.com
Published By: Moxie     Published Date: Feb 06, 2019
Download this report for an in-depth analysis of trends in customer experience management strategies for financial services companies. The study was developed using independent research and survey responses from 100 senior-level leaders across marketing, customer experience management, analytics, digital strategy, and innovation roles. After identifying key market stressors, the report analyzes the five key drivers of successful customer engagement: Customer Understanding, Prioritization, Design, Measurement, and Culture.
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customer engagement, customer experience, customer service
    
Moxie
Published By: Red Hat     Published Date: Jan 07, 2019
Agile integration — combining integration technologies, Agile delivery techniques, and cloud-native platforms to improve speed and security of software delivery — is a critical foundation for successful digital transformation. The pace of digital innovation and disruption continues to accelerate, driving the need for faster change to business models, processes, and applications. Firms that can quickly reconfigure and reconnect old and new applications have the advantage, and those with slow integration processes are at serious risk of losing customers. An Agile combination of integration and custom development is needed to meet the customer’s expectations and avoid losing market share to competitors that do put the customer first.1 For this study, we assessed the differences between successful and less successful Agile integration and app delivery strategies, why some firms can change their business faster, and what makes one integration strategy better than another.
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Red Hat
Published By: Red Hat     Published Date: Jun 19, 2019
Agile integration — combining integration technologies, Agile delivery techniques, and cloud-native platforms to improve speed and security of software delivery — is a critical foundation for successful digital transformation. The pace of digital innovation and disruption continues to accelerate, driving the need for faster change to business models, processes, and applications. Firms that can quickly reconfigure and reconnect old and new applications have the advantage, and those with slow integration processes are at serious risk of losing customers. An Agile combination of integration and custom development is needed to meet the customer’s expectations and avoid losing market share to competitors that do put the customer first.1 For this study, we assessed the differences between successful and less successful Agile integration and app delivery strategies, why some firms can change their business faster, and what makes one integration strategy better than another. In March 2018, Re
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Red Hat
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