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Published By: Zendesk     Published Date: Dec 10, 2018
“O cliente tem sempre a razão” é uma máxima que a Zendesk leva muito a sério. O que o cliente quer? O que ele precisa? Esse é o foco de todas as atividades da Zendesk. De pequenas empresas que desejam crescer rapidamente e estabelecer suas marcas a grandes empresas que querem manter a fidelidade dos seus clientes, a Zendesk capacita corporações para que elas atendam, sem interrupções e em tempo real, a grandes bases de clientes nos canais que elas desejam, e utilizem dados e análises nas suas interações com os consumidores. Nesse ebook, você verá como organizações como a NatureBox, a Uber e a Instacart usam o Zendesk de maneiras inovadoras para criar experiências do cliente otimizadas e simples. Você aprenderá sobre: ? O fornecimento de suporte omnichannel personalizado em larga escala ? A personalização e manutenção de operações de suporte com facilidade ? O gerenciamento de fluxos de trabalho de suporte avançados para maximizar a produtividade ? A descoberta de informações sobre os c
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Zendesk
Published By: Zendesk     Published Date: Jan 04, 2019
“O cliente tem sempre a razão” é uma máxima que a Zendesk leva muito a sério. O que o cliente quer? O que ele precisa? Esse é o foco de todas as atividades da Zendesk. De pequenas empresas que desejam crescer rapidamente e estabelecer suas marcas a grandes empresas que querem manter a fidelidade dos seus clientes, a Zendesk capacita corporações para que elas atendam, sem interrupções e em tempo real, a grandes bases de clientes nos canais que elas desejam, e utilizem dados e análises nas suas interações com os consumidores. Nesse ebook, você verá como organizações como a NatureBox, a Uber e a Instacart usam o Zendesk de maneiras inovadoras para criar experiências do cliente otimizadas e simples. Você aprenderá sobre: ? O fornecimento de suporte omnichannel personalizado em larga escala ? A personalização e manutenção de operações de suporte com facilidade ? O gerenciamento de fluxos de trabalho de suporte avançados para maximizar a produtividade ? A descoberta de informações sobre os c
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Zendesk
Published By: IBM APAC     Published Date: Sep 25, 2017
As technology has progressed companies have always taken advantage of it to evolve how they engage with their customers. But today, something different, more fundamental is happening. How shoppers and buyers want to interact and transact with companies is changing dramatically, driven by the fusion of physical and digital channels.
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technology efficiency, market dynamics, data privacy, data security, device management, platform management, enterprise management
    
IBM APAC
Published By: Pure Storage     Published Date: Oct 09, 2018
Oggi la continuità operativa è fondamentale per qualsiasi azienda. Le imprese sono coinvolte in una trasformazione digitale profonda e si rivolgono all’IT per tutte le attività più mission-critical. I tempi di fermo possono arrivare a paralizzare l’intera organizzazione: le aziende più resilienti sono in grado di gestire i guasti tecnologici e fare in modo che l’azienda resti sempre operativa e funzionante. Garantire la business continuity, infatti, significa garantire maggiore vantaggio competitivo, maggiore coinvolgimento dei clienti e maggiore innovazione. Tuttavia, il raggiungimento di una business continuity di alto livello, con Recovery Point Objective (RPO) e Recovery Time Objective (RTO) pari a zero, è tipica delle imprese di grandi dimensioni che, proprio perché grandi, possono sostenere gli investimenti necessari e gestire la complessità associata. Per la maggior parte delle aziende, i costi di una business continuity di alto livello sono sempre risultati eccessivi. Oggi la s
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Pure Storage
Published By: Limelight     Published Date: Feb 16, 2018
When it comes to delivering digital content, downtime isn’t the only concern. Today a poor user experience can be just as damaging as an outage. According to Limelight research, 78% of people will stop watching an online video after it buffers three times, and the majority of people will not wait more than 5 seconds for a website to load. Organizations looking to deliver great digital experiences for their customers often choose to deliver that content using Content Delivery Networks (CDNs). Using multiple CDNs to deliver these digital content experiences promises even greater levels of availability and performance. But it brings with it a host of questions. In this paper we’ll explore the 5 things you should know about multi-CDN in order to determine if it might make sense for your business.
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content delivery network, cdn, multi-cdn, multiple cdns, website performance, website acceleration, digital content delivery, mobile delivery, global content delivery, live streaming, digital streaming, video on demand, vod, video delivery, over the top content delivery
    
Limelight
Published By: Dell EMC & Intel     Published Date: Dec 12, 2018
IT Transformation is a concept that resonates with companies even more now than it did 12 months ago. Although not synonymous with digital transformation, the two concepts are fundamentally linked together, as effective digital transformation cannot happen without IT Transformation. A company that transforms its IT infrastructure no longer has to rely on rigid, manual, siloed, legacy technologies. It sees a boost in IT operational speed, efficiency, scale, and cost effectiveness—tasks are automated, processes streamlined, and resources are freed up. Those IT-level improvements fuel a larger-scale digital transformation, allowing the company to thrive in today’s digital economy. It is able to out-innovate, out-think, and out-pace its competitors—ultimately becoming the disruptor, not the disrupted.
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Dell EMC & Intel
Published By: Dell EMC & Intel     Published Date: Dec 12, 2018
La transformation de l’IT est un concept qui trouve un meilleur écho auprès des entreprises qu’il y a 12 mois. Bien que ce ne soit pas un synonyme direct de la transformation numérique, ces deux concepts sont fondamentalement liés, dans la mesure où une transformation numérique efficace est indissociable d’une transformation de l’IT. Une entreprise qui transforme son infrastructure IT se libère de la dépendance vis-à-vis de ses technologies héritées, cloisonnées en silos, rigides et manuelles. Elle peut constater un gain significatif en matière de vitesse opérationnelle IT, d’efficacité, d’évolutivité et de rentabilité. Les tâches sont automatisées, les processus rationalisés et de nombreuses ressources sont libérées. Ces améliorations au niveau IT alimentent une transformation numérique à plus grande échelle et permettent à l’entreprise de prospérer dans l’économie numérique d’aujourd’hui. L’entreprise transformée est capable d’innover, de progresser et de s’adapter plus rapidement q
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Dell EMC & Intel
Published By: Dell EMC Storage     Published Date: Dec 18, 2018
La transformation de l’IT est un concept qui trouve un meilleur écho auprès des entreprises qu’il y a 12 mois. Bien que ce ne soit pas un synonyme direct de la transformation numérique, ces deux concepts sont fondamentalement liés, dans la mesure où une transformation numérique efficace est indissociable d’une transformation de l’IT. Une entreprise qui transforme son infrastructure IT se libère de la dépendance vis-à-vis de ses technologies héritées, cloisonnées en silos, rigides et manuelles. Elle peut constater un gain significatif en matière de vitesse opérationnelle IT, d’efficacité, d’évolutivité et de rentabilité. Les tâches sont automatisées, les processus rationalisés et de nombreuses ressources sont libérées. Ces améliorations au niveau IT alimentent une transformation numérique à plus grande échelle et permettent à l’entreprise de prospérer dans l’économie numérique d’aujourd’hui. L’entreprise transformée est capable d’innover, de progresser et de s’adapter plus rapidement qu
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Dell EMC Storage
Published By: Dell EMC Storage     Published Date: Nov 01, 2019
La era digital ha dado pie a la proliferación de los datos que potencian a las empresas modernas. Cuando se aprovechan correctamente, las organizaciones ven el potencial de los datos para impulsar mejores resultados en todos los aspectos del negocio El uso de datos para soportar diferentes flujos de trabajo, el análisis y las actividades transforman la TI en un capital de datos, un recurso digital que impulsará valor del negocio. La medida en que una empresa alinea su organización con respecto a esta mentalidad de capital de datos, ya sea en la manera en que usan los datos y la manera en que se invierte en la tecnología de datos, puede tener un impacto duradero en el éxito de la empresa. En febrero de 2019, Dell EMC e Intel encargaron a Forrester Consulting un análisis que evaluara si la capacidad de aprovechar y aplicar el análisis y los datos en cada oportunidad se está convirtiendo rápidamente en un requisito previo para el éxito. Para probarlo, Forrester llevó a cabo una encuesta g
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Dell EMC Storage
Published By: Dell EMC Storage     Published Date: Nov 01, 2019
Para lograr la agilidad y generar un impacto real en la transformación comercial, se debe adoptar la modernización del centro de datos como una competencia principal. Es crucial tener la infraestructura de TI más actualizada para ser compatible con la escala y la complejidad de un panorama de tecnología cambiante. Las empresas deben incorporar este imperativo mediante la adopción de los principios del centro de datos definido por software y la modernización, además de la automatización de sus procesos de gestión de TI. Quienes lo hagan, impulsarán la innovación del negocio y ofrecerán experiencias de cliente superiores con una tecnología empresarial rápida, segura y confiable. En diciembre de 2018, Dell Technologies encargó a Forrester Consulting la evaluación del valor comercial de infraestructuras modernas en centros de datos empresariales. Forrester realizó una encuesta en línea a 508 tomadores de decisiones tecnológicas de infraestructura de TI en empresas en siete países para expl
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Dell EMC Storage
Published By: Shell U.K. Limited     Published Date: Jul 29, 2019
Entro il 2030, il mercato eolico offshore dovrebbe valere 30 miliardi di sterline all'anno. Passando rapidamente al 2050, si prevede che il settore contribuirà per almeno un terzo alla fornitura globale di elettricità. Anche se questa è una grande notizia per le aziende produttrici di energia elettrica, recenti ricerche hanno dimostrato che i costi associati alla manutenzione dei parchi eolici raddoppieranno tra il 2015 e il 2020. Assicurarsi un proprio posto nel futuro mix energetico, proteggere il valore e la potenza delle turbine eoliche attraverso una manutenzione efficace si rivelerà fondamentale per realizzare un vantaggio competitivo. Ci sono passi che è possibile compiere ora, per ridurre i costi di manutenzione oggi e mantenerli bassi in futuro. Shell Omala S5 Wind 320 - olio per ingranaggi sintetico avanzato per turbine eoliche contribuisce a garantire un lavoro più duro e più lungo delle turbine eoliche, anche nelle condizioni più difficili. Shell Omala S5 Wind 320… • R
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Shell U.K. Limited
Published By: IBM APAC     Published Date: Aug 25, 2017
Digital technologies have altered how people and businesses interact. Digital forces have created unprecedented levels of industry dislocation and are fundamentally changing business economics. To succeed in this disruptive environment,organizations will need to offer compelling new experiences, establish new focus, build new expertise and devise new ways of working. Business leaders will face a stark choice: Either digitally reinvent their enterprises, or watch as their businesses decompose around them. Successful Digital Reinvention will involve a fundamental reimagining of how an organization operates and how it engages with its environment.
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technology factors, market factors, macroeconomic, technological disruption, regulatory concerns, socioeconomic factors
    
IBM APAC
Published By: Juniper Networks     Published Date: Oct 19, 2015
Customers looking to cloud technologies for better application agility and more efficient support of their entire IT operations are finding that broader use of virtualization across hardware is fundamental to achieving these goals.
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juniper, software, data center, cloud, vmware, application agility
    
Juniper Networks
Published By: Workday Italy     Published Date: Sep 20, 2018
Quali caratteristiche deve avere un buon leader? Questo articolo di Ashley Goldsmith, Chief People Officer di Workday, rivela le lezioni che hanno influenzato di più la sua leadership. Leggilo per sapere perché leadership significa essere al servizio dei clienti e uscire dalla comfort zone è fondamentale per avere successo.
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Workday Italy
Published By: Workday Italy     Published Date: Sep 20, 2018
Quando si tratta di scegliere la tecnologia giusta per la propria attività, è meglio un sistema che offra informazioni in tempo reale, approfondimenti e dati fruibili. Guarda il video per scoprire in che cosa Workday si differenzia profondamente dalla concorrenza e perché questo dovrebbe interessarti.
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Workday Italy
Published By: Workday Italy     Published Date: Feb 04, 2019
Quando si tratta di scegliere la tecnologia giusta per la propria attività, è meglio un sistema che offra informazioni in tempo reale, approfondimenti e dati fruibili. Guarda il video per scoprire in che cosa Workday si differenzia profondamente dalla concorrenza e perché questo dovrebbe interessarti.
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workday, workforce technology, digital strategy
    
Workday Italy
Published By: Workday Spain     Published Date: Sep 20, 2018
Hoy en día, la mayoría de las organizaciones carecen de acceso a herramientas de analytics y datos de toda la empresa que puedan utilizar de forma global. Y eso es un problema. Para tomar decisiones empresariales inteligentes y en el momento preciso, su organización debe poder acceder a los datos reales importantes, y debe poder hacerlo rápidamente. Lea el informe de CIO.com para descubrir: • La importancia de tener una fuente única y fiable de información para toda la empresa. • Cómo los sistemas cloud proporcionan datos en lo que puede confiar. • Por qué necesita datos procesables en tiempo real para mejorar la toma de decisiones.
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workday, workforce technology, digital strategy
    
Workday Spain
Published By: Workday Spain     Published Date: Feb 04, 2019
Lea en el informe de Deloitte información sobre los tres pasos fundamentales que ayudarán a las organizaciones emergentes a mejorar su plantilla: Redefinir las carreras profesionales como experiencias en lugar de considerarlas series de puestos Personalizar programas de capacitación del desempeño Seguir el ritmo de las innovaciones tecnológicas
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workday, workforce technology, digital strategy
    
Workday Spain
Published By: KPMG     Published Date: Sep 04, 2019
Operational resilience is high on the regulatory agenda in the UK. A joint discussion paper in 2018 took a broader view of operational resilience to cover all risks to the provision of critical business services with a greater emphasis on recovery and response when incidents occur. Regulators now place the same importance on operational resilience as on financial resilience. This represents a fundamental shift that companies are at different stages of addressing. Based on discussions with clients and regulators here are ten conversations to help guide you through this new landscape.
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KPMG
Published By: Skillsoft     Published Date: Apr 23, 2015
This paper explains how embedding 7 key skills within your IT team can keep your organisation’s data safe and its employees productive. From data storage and security to database design and management, these key skills will ensure that your business is able to make the most of new technology as it develops.
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fundamental it skills, it staff development, professional it development, skillsoft
    
Skillsoft
Published By: Microsoft     Published Date: Jan 24, 2018
Dieser Leitfaden stellt einen strukturierten Ansatz für die Entwicklung von Cloud-Anwendungen vor, die skalierbar, stabil und hochverfügbar sind. Die Anleitung in diesem E-Book soll Ihre Architekturentscheidungen unterstützen, unabhängig von Ihrer Cloud-Plattform. Wir werden Azure verwenden, damit wir die bewährten Methoden weitergeben können, die wir aus langjährigen Kundenengagements gelernt haben.
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entwerfen, ihrer, azure, anwendung, entwurf, selbstheilung, anlegen, koordinierung
    
Microsoft
Published By: DellEMC and Intel®     Published Date: Oct 25, 2017
A new industrial revolution is barreling ahead, fueled by the Internet of Everything, social media, and cloud computing - bringing about fundamental changes in the way that we live and act. CIOs today are in a unique position to utilize technology to create business value and opportunity. Learn more about Dell EMC enterprise solutions in collaboration with Intel®. Intel Inside®. New Possibilities Outside. Learn more about Dell EMC enterprise solutions in collaboration with Intel® Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries
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ultrabook, celeron, celeron inside, core inside, intel, intel logo, intel atom, intel atom inside, intel core, intel inside, intel inside logo, intel vpro, itanium, itanium inside, pentium, pentium inside, vpro inside, xeon, xeon phi
    
DellEMC and  Intel®
Published By: DellEMC and Intel®     Published Date: Oct 25, 2017
A new industrial revolution is barreling ahead, fueled by the Internet of Everything, social media, and cloud computing - bringing about fundamental changes in the way that we live and act. CIOs today are in a unique position to utilize technology to create business value and opportunity. This requires a careful balance of the traditional skills of the CIO, managing the data center infrastructure while driving business strategy and impacting the customer experience. Intel Inside®. Intel otwiera nowe mozliwosci. Intel® Xeon® processor Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries
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ultrabook, celeron, celeron inside, core inside, intel, intel logo, intel atom, intel atom inside, intel core, intel inside, intel inside logo, intel vpro, itanium, itanium inside, pentium, pentium inside, vpro inside, xeon, xeon phi
    
DellEMC and  Intel®
Published By: DellEMC and Intel®     Published Date: Oct 25, 2017
A new industrial revolution is barreling ahead, fueled by the Internet of Everything, social media, and cloud computing - bringing about fundamental changes in the way that we live and act. CIOs today are in a unique position to utilize technology to create business value and opportunity. This requires a careful balance of the traditional skills of the CIO, managing the data center infrastructure while driving business strategy and impacting the customer experience. Learn more about Dell EMC enterprise solutions in collaboration with Intel®. Intel Inside®. Nya möjligheter på utsidan. Intel® Xeon® processor Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries
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ultrabook, celeron, celeron inside, core inside, intel, intel logo, intel atom, intel atom inside, intel core, intel inside, intel inside logo, intel vpro, itanium, itanium inside, pentium, pentium inside, vpro inside, xeon, xeon phi
    
DellEMC and  Intel®
Published By: DellEMC and Intel®     Published Date: Oct 25, 2017
A new industrial revolution is barreling ahead, fueled by the Internet of Everything, social media, and cloud computing - bringing about fundamental changes in the way that we live and act. CIOs today are in a unique position to utilize technology to create business value and opportunity. This requires a careful balance of the traditional skills of the CIO, managing the data center infrastructure while driving business strategy and impacting the customer experience. Learn more about Dell EMC enterprise solutions in collaboration with Intel®. Intel Inside®. Para un mundo de nuevas posibilidades. Procesador Intel® Xeon® Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, el logotipo de Intel, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, el logotipo de Intel Inside, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi y Xeon Inside son marcas comerciales de Intel Corporation o de sus filiales en Estados Unidos y/o en otros países.
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ultrabook, celeron, celeron inside, core inside, intel, el logotipo de intel, intel atom, intel atom inside, intel core, intel inside, el logotipo de intel inside, intel vpro, itanium, itanium inside, pentium, pentium inside, vpro inside, xeon
    
DellEMC and  Intel®
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