Published By: Genesys
Published Date: Jun 08, 2018
In Gartner’s 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide, Genesys has once again maintained a leadership position. Placed furthest among all vendors in completeness of vision for 10 years and counting, our position continues to validate our mission to power the world’s best customer engagement solutions for organizations of all sizes—both in the cloud and on-premises.
And according to Gartner peer insights, customers agree.
“Great implementation that was on-time and on-budget!” — CTO in the finance industry
“Solid platform with a lot of features at a reasonable cost.” — IT Manager of Software Engineering in the Services Industry
Get the report now to learn:
• How contact center vendors compare and which quadrant they are aligned to
• Analyst views on the strengths and cautions of all participating vendors
• How to evaluate key criteria to guide your decision-making process
There are myriad software products, from complete CRM platforms that offer analytics to standalone or add-on software products that focus solely on analytics. There are analytics apps that can be added to your existing CRM platform. Or there’s the option to outsource analytics to a growing number of service providers.
“The technologies are changing rapidly. There are a zillion startups offering either new tools or technologies, so it is kind of hard to navigate,”Mike Gualtieri, an analystfor Forrester Research Inc. in Cambridge, Mass., said in a recent webcast on analytics. “There isn’t just one platform that you’re going to need.
There’s a whole ecosystem of platforms.”
Having the right people on staff who know how to use the technology is equally important, analysts say. Analytics aren’t just for statisticians anymore—they’re used by sales, marketing and customer service teams in daily decision making.
Your sales forecast is an essential part of your business plan.
This guide will show you step by step how to set up a sales
forecast that works.
Setting up a sales forecast allows you to anticipate your future sales
volume and make more informed decisions about your cashflow.
Imagine you are selling ski apparel. Obviously, you are going to sell more
in the winter and less in the summer. That’s a simple example
of making a forecast - it helps you to predict future demand in order to
guide profitability and make the most informed decisions. Continuing
with this example, in the summer you could have discounts and special
offers in order to maintain sales.
With this ebook you will learn to:
• Design your sales forecast
• Know who should participate in the design
• Anticipate the problems you’ll come across along the way
• Analyse the data correctly
For increasing numbers of organizations, the new reality for development, deployment and delivery of applications and services is hybrid cloud. Few, if any, organizations are going to move all their strategic workloads to the cloud, but virtually every enterprise is embracing cloud for a wide variety of requirements.
To accelerate innovation, improve the IT delivery economic model and reduce risk, organizations need to combine data and experience in a cognitive model that yields deeper and more meaningful insights for smarter decisionmaking. Whether the user needs a data set maintained in house for customer analytics or access to a cloud-based data store for assessing marketing program results — or any other business need — a high-performance, highly available, mixed-load database platform is required.
Choosing a modern enterprise browser that offers the right security capabilities keeps businesses’ data protected, while enabling employees to take advantage of the open web is a big decision for IT. Many IT administrators resort to experimentation in their decision-making. Take the guesswork out of your browser strategy with this guide. Find out what key security features you should be evaluating when selecting a modern enterprise browser.
The diversity and bureaucratic nature of government agencies have had complicated communication for decades. But today digital technologies offer a path to connectivity and information sharing that could help break the gridlock.
Innovative mobile and field force automation (FFA) technologies are helping state and federal government agencies break down the walls that hindered cooperation and decision making between offices and field personnel.
To find our more download this ebook today.
The diversity and bureaucratic nature of government agencies have complicated communication for decades. But today digital technologies offer a path to connectivity and information sharing that could help break the gridlock. Innovative mobile and field force automation (FFA) technologies are helping state and federal government agencies break down the walls that hindered cooperation and decision making between offices and field personnel.
This document is designed to help ensure that your mobile device platform selection and processes provide the power, reliability, and flexibility you need to achieve your mission — in the office, in the field, or ten flights up in the air.
Intel, the Intel logo, Intel Core, Intel vPro, Core Inside and vPro Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
This white paper considers the pressures that enterprises face as the volume, variety, and velocity of relevant data mount and the time to insight seems unacceptably long. Most IT environments seeking to leverage statistical data in a useful way for analysis that can power decision making must glean that data from many sources, put it together in a relational database that requires special configuration and tuning, and only then make it available for data scientists to build models that are useful for business analysts. The complexity of all this is further compounded by the need to collect and analyze data that may reside in a classic datacenter on the premises as well as in private and public cloud systems. This need demands that the configuration support a hybrid cloud environment. After describing these issues, we consider the usefulness of a purpose-built database system that can accelerate access to and management of relevant data and is designed to deliver high performance for t
Published By: FICO EMEA
Published Date: Jan 25, 2019
As telecom markets become more saturated and competitive, your customer decisions must become more precise. As regulatory oversight expands, they must be demonstrably fair to consumers and explainable to regulators. Across the credit lifecycle, these more targeted decisions should be aligned with regulatory requirements.
Download the Product Sheet and help your company drive performance improvements by making predictably, consistently better decisions across your credit lifecycle.
Small and medium-sized businesses (SMBs) around the world are major drivers of today’s economic growth, representing over 90% of the business population, 60%–70% of employment, and 55% of GDP in developed economies.Their leaders are hard-working, passionate entrepreneurs who face unique challenges, which change and evolve as their businesses grow.
This report examines the obstacles SMBs encounter on the road to success, offering insights on the decision-making and actions of business leaders who run them.
Retailers, along with many other vertical industries, seek to take advantage of the benefits of the Internet of Things (IoT) to improve customer experience management. However, quickly analyzing relevant data to inform decision-making and respond e?ectively to rapidly changing customer behaviors is challenging. The CEMOSoft* platform is designed to create opportunities, while addressing shifting demographics and an evolving IoT landscape. It o?ers a mobile customer engagement experience that can be dynamically modified on the ?y, along with the increased security and intelligence of an Intel® architecture based IoT gateway and Windows® 10 IoT Core. The result is an a?ordable, ?exible, scalable platform that brings ongoing customer insight to many aspects of daily operations
We know that digital transformation is changing the economics of IT, but is this influencing CXO dynamics and strategic decision-making? To determine this, the Financial Times (FT) Focus partnered with Apptio to survey more than 550 C-suite leaders in technology and finance globally.
Download this FT Focus report to discover how to:
- Bridge the trust gap and ease tensions between the Office of the CIO and the CFO with accountability and real-time data
- Leverage digital transformation to foster greater collaboration and avoid creating blurred responsibilities across the C-suite
- Help leaders at global brands embrace AI, reskilling, cloud, Agile, and decentralized decision-making to move at hyperspeed and deliver value.
Data drives decision making across the enterprise. For sales executives, it’s critical to have
information about where to focus outreach and understand what potential customers are looking
for. But having data for its own sake won’t do much good. With advanced tools and a customerfocused mindset, companies are learning things about prospects never before possible. Thanks to
advanced insights and machine learning that process algorithms and crunch millions of data points,
new purchase patterns and propensity models are emerging to guide sales leaders as to what will
work best for their business.
Read this paper to learn how to act on advanced insight in the sales and marketing process.
The enormous potential of new data tools and analysis
Resources needed to act on the insight
Strategic and operational recommendations
Published By: SAP Concur
Published Date: Aug 07, 2019
"If you’re automating routine Accounts Payable tasks such as matching payments and invoices, that’s a great start, but you’re only scratching the surface. Learn how to take your AP team to the next level by grabbing your copy of this SAP Concur sponsored CFO eBook on artificial intelligence for AP management.
By deploying AI strategically for AP processing, you will:
- Reduce the headaches of manual processing, lost invoices and other barriers
- Achieve greater visibility into data to improve cash forecasting
- Augment human decision-making to position your company for growth"