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Published By: Cisco EMEA     Published Date: Oct 01, 2019
Small businesses are the backbone of every country’s workforce and arguably the hardest working. They create the most jobs and deliver growth – usually without the tools, resources, and support that larger enterprises take for granted – particularly in their use of technology
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Cisco EMEA
Published By: Cisco     Published Date: Sep 27, 2019
The StackWise-480 architecture allows stacking of up to eight switches in a ring topology to achieve 480G of stack bandwidth. The latest Cisco Catalyst 9300 Series Switches support StackWise-480. This technology is flexible, modular, and evolutionary, and it delivers Cisco IOS XE feature capabilities with hardware acceleration to every port in the stack.
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Cisco
Published By: Hewlett Packard Enterprise     Published Date: Jul 29, 2019
As you strive to deliver the speed your business demands, this new whitepaper from IDC provides the latest insights about the trends and challenges of delivering IT services in the new hybrid cloud world. You’ll also learn the characteristics at the heart of the new hybrid cloud platforms and find out more about how the right solutions and the right partner enables an extension of the cloud experience across your business in a way that’s open, flexible, and hybrid by design
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Hewlett Packard Enterprise
Published By: VMware     Published Date: Sep 12, 2019
Whether a CIO is on a four-year trajectory or has plans to stay much longer, there’s a way to thrive in this role as business priorities continuously evolve. I advocate producing early wins, setting sights on specific goals at specific points in time, and delivering on those goals whether you plan to be at a company for the long term or expect to move on soon after passing the four-year mark.
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VMware
Published By: Kustomer     Published Date: Aug 27, 2019
One of Away’s core values is being “customer-obsessed”. But Away’s customer service agents had to constantly switch between systems to get the information they needed. Learn how Kustomer enabled them to deliver best-in-class customer experience, in real time.
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“customer service”, “customer support”, “customer experience”, “customer service software”, “conversational commerce”, “streamlined customer support”, “streamlined customer service”, “streamlined customer experience”
    
Kustomer
Published By: Kustomer     Published Date: Aug 27, 2019
The modern-day customer expects their needs to be met immediately, no matter the channel. Drive meaningful customer relationships, increase revenue streams and improve operational performance, with omnichannel support.
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customer service, customer support, customer experience, customer service software, “conversational commerce, omnichannel support, omnichannel customer service, omnichannel customer support
    
Kustomer
Published By: Kustomer     Published Date: Aug 27, 2019
Your customers crave and deserve a stellar customer service experience. Learn three ways to deliver personalized support and earn lifelong brand loyalty.
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“customer service”, “customer support”, “customer experience”, “customer service software”, “conversational commerce”, “personalized customer service”, “customer service personalization”, “personalized customer support”
    
Kustomer
Published By: LogMeIn EMEA     Published Date: Oct 11, 2019
More and more organizations are looking to implement an intuitive remote support solution that gives support professionals on-demand productivity and provides quick resolutions to the ever-evolving set of pains that bedevil support teams today. But choosing the best remote support solution can be a challenge, especially as user expectations grow and systems become more complex and offer more options and features. This buyer’s guide can help you select the remote support tool that will work best for your organization. With more than 15 years of experience, LogMeIn delivers remote support solutions with key features and functionalities that make us the market leader in the remote support space.
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LogMeIn EMEA
Published By: Experian     Published Date: Sep 26, 2019
"We are in an age of unprecedented opportunity, where ubiquitous data and new technologies are shaping the world and dramatically changing the way consumers interact with businesses like yours. The rise of fintech companies is driving competition, e-commerce has raised the bar for digital experiences, fraud is at an all-time high, and there is pressure to grow your business. You need to meet these challenges head on and do it in a way that can scale with the increasing volume — and value — of customers. All while meeting and exceeding customer expectations. We believe rapid, sustainable growth can be fuelled by acquiring the right customers and delivering customer experiences that align with their expectations. To succeed you need a comprehensive, unified view into your customers and their needs. As a business leader, how do you achieve these objectives? What can you do to attract and acquire new customers? What tools do you need to quickly act on insights and to make consistent, relev
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Experian
Published By: Intel     Published Date: Aug 26, 2019
Distributed cloud architectures will play an important role in Communication Service Providers’ network transformations. The distributed cloud will be made of numerous edge locations, from the customer premises to mobile base stations to central offices, each of which has its benefits and constraints. CSPs will need to consider attributes such as performance, availability, security, integration, and data and traffic volume to optimize the infrastructure for a myriad of workloads. Learn more about Heavy Reading’s survey results on CSPs adopting a distributed cloud strategy and delivering new services in this white paper.
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Intel
Published By: F5 Networks Singapore Pte Ltd     Published Date: Sep 19, 2019
"Every kind of online interaction—website visits, API calls to mobile apps, and others—is being attacked by bots. Whether it's fraud, scraping, spam, DDoS, espionage, shilling, or simply altering your SEO ranking, bots are wreaking havoc on websites as well as mobile and business applications. But that’s not all: they’re also messing with your business intelligence (BI). They can skew audience metrics, customer journeys and even ad buys, making business decisions questionable and costly. According to Forrester, ad fraud alone was set to exceed $3.3 billion in 2018. Not all bots are bad. In fact, your business depends on them. Search engine bots, for example, give your web presence visibility and authority online. Other good bots help you deliver better customer experiences—perhaps a chatbot provides instant customer assistance on your site. What’s important is enabling the good bots and blocking the bad ones."
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F5 Networks Singapore Pte Ltd
Published By: F5 Networks Singapore Pte Ltd     Published Date: Sep 19, 2019
"The fast pace of innovation demanded by today’s digital businesses challenges traditional processes for the deployment and governance of application delivery and supporting infrastructure. To address the increased pace of change, many organizations are transforming by adopting DevOps: a set of practices which employs continuous integration processes, breaking down the silos between development and operations teams. As cycle times accelerate, and development teams adopt more Agile delivery methodologies, the traditional model for application security can be a drag on the speed and agility inherent in a continuous integration process. This creates a natural friction. Security teams can be perceived as slowing down or blocking delivery. At the same time, however, the apps are exposed to significant threats. The goal of continuous integration is to deliver more frequent releases with more new capabilities to market, faster. It’s all about speed."
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F5 Networks Singapore Pte Ltd
Published By: Gigamon     Published Date: Sep 03, 2019
This white paper will examine the security issues introduced by more data over faster networks, how an architectural approach can solve those challenges and introduces the GigaSECURE® Security Delivery Platform, the leading next-generation network packet broker purpose-built for security tools to work more efficiently across physical, virtual and cloud environments. In fact, IHS Markit1 has named Gigamon the market leader and the best-known vendor in the space with #1 market share in multiple industries – 36% overall and 59% in the government sector.
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Gigamon
Published By: Gigamon     Published Date: Sep 03, 2019
Network operations teams can no longer ignore the application layer. Application experience can make or break a digital enterprise, and today most enterprises are digital. To deliver optimal performance, network operations tools must be application-aware. However, application-awareness in the network and security tool layer is expensive and difficult to scale. Enterprises can mitigate these challenges with a network visibility architecture that includes application-aware network packet brokers (NPBs). EMA recommends that today’s network operations teams modernize their approach with full application visibility. EMA research has found that network teams are increasingly focused on directly addressing security risk reduction, service quality, end-user experience, and application performance. All of these new network operations benchmarks will require deeper application-level visibility. For instance, a network team focused on service quality will want to take a top-down approach to perfo
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Gigamon
Published By: Gigamon     Published Date: Sep 11, 2019
CyberEdge Group’s sixth annual Cyberthreat Defense Report provides a penetrating look at how IT security professionals perceive cyberthreats and plan to defend against them. Based on a survey of 1,200 IT security decision makers and practitioners conducted in November 2018, the report delivers countless insights IT security teams can use to better understand how their perceptions, priorities, and security postures stack up against those of their peers. Notable Findings ? Cyberthreat trifecta. Of 11 categories of cyberthreats, malware is the greatest concern for responding organizations, followed closely by phishing and ransomware (see Figure 1). ? Healthy security budgets. The average security budget is increasing 4.9% in 2019 and represents 12.5% of an organization’s overall budget for IT. ? Threat hunting obstacle. The top inhibitor to achieving effective threat-hunting capabilities is the difficulty organizations are having implementing or integrating related tools. ? Security’s mos
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Gigamon
Published By: Workable     Published Date: Oct 09, 2019
Do you need an ATS? Broadly speaking, we’ve found three common scenarios driving the search for a better way to hire: Growing pains - companies with growing pains are typically looking for some predictability and structure across candidate sourcing and hiring. Drowning in email and spreadsheets - companies are looking for more efficient ways to manage candidates and collaborate as a team Outdated software - companies are looking for a modern, efficient approach to deliver on the original promise of an ATS A modern ATS, chosen with the right criteria, will relieve these common pain points. Take a step back and think about how your recruiting could be improved with the right tool.
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Workable
Published By: Intel     Published Date: Sep 25, 2019
Distributed cloud architectures will play an important role in Communication Service Providers’ network transformations. The distributed cloud will be made of numerous edge locations, from the customer premises to mobile base stations to central offices, each of which has its benefits and constraints. CSPs will need to consider attributes such as performance, availability, security, integration, and data and traffic volume to optimize the infrastructure for a myriad of workloads. Learn more about Heavy Reading’s survey results on CSPs adopting a distributed cloud strategy and delivering new services in this white paper.
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Intel
Published By: HERE Technologies     Published Date: Sep 23, 2019
As ride-hailing, e-commerce and food delivery services continue to grow, the value of curbside space is increasingly apparent. Though valuable and potentially lucrative, its original design is failing to live up to the needs of today's society. The demand for curbside space is growing, but the asset itself is fixed. To reduce urban congestion, ensure optimal roadway performance management, encourage new mobility solutions and facilitate on-demand delivery efficiency, it is vital that the curb be better utilized. In this eBook, gain insight from six visionaries and thought leaders with a stake in the landscape of urban mobility as they share how to better optimize curbside space.
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HERE Technologies
Published By: HERE Technologies     Published Date: Sep 26, 2019
Despite the greater frequency of extreme weather events occurring around the globe, freight still has to be delivered on time and on a year-round basis. Truck drivers often find themselves driving through rain, snow, sleet, hail, fog, ice, thunderstorms, tornadoes and high winds. While drivers aren't generally expected to stick to pre-planned routes in extreme weather, fleet managers don’t really have the capacity to outline every possible alternate route in anticipation of a future hazardous weather scenario. Data-driven route planning saves fuel, prevents accidents and improves ETAs, which is why many logistics companies are turning to advanced supply chain optimization solutions with real-time weather alerts and rerouting functionalities. Today, tech-savvy fleet managers are looking for exactly this type of tech innovations to provide them with a sharp competitive edge in an already crowded industry such as long-haul logistics. As one of the world's leading location platforms, HER
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HERE Technologies
Published By: HERE Technologies     Published Date: Sep 26, 2019
Let’s face it, consumers are addicted to fast delivery. As delivery windows continue to shrink, demand is only growing stronger. The pressure is on for online food delivery and e-commerce companies to consistently meet these ever-tightening deadlines and keep customers happy and loyal. But what happens to your ETAs when a snowstorm strikes? Or a restaurant in your market hosts a promotion that causes demand to spiral out of control? Don’t let times like these send you scrambling to stay ahead of peak demand. Drive down click-to-door times by discovering: • The role location technology plays in food and e-commerce delivery • The benefits of dynamic routing • How to stay ahead of predictable and unpredictable peak demand
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HERE Technologies
Published By: HERE Technologies     Published Date: Sep 26, 2019
Commuters and city travelers want to discover, plan and book the fastest, cheapest and most convenient way to get to their destinations. At the same time, private and public transport organizations want to seize the opportunity to delight users with a range of services that help mitigate disruption and get people from A to B quickly and easily. By reading this eBook, you’ll discover how APIs from HERE enable urban transport organizations to: • Help passengers get from A to B with multimodal and intermodal journey planning • Provide park & ride functionality to drivers • Expanding an operational zone with optimized fleet usage and intermodal trip planning • Provide users of ride-hailing services with public transport options
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HERE Technologies
Published By: KPMG     Published Date: Jun 06, 2019
High-volume administrative tasks are a feature of every business. We helped a global bank develop a machine learning algorithm to help with the task of reviewing over 100,000 ‘sanctions alerts’ every day. Read this story to find out: • what other benefits AI can deliver beyond cost savings • how AI tools achieve greater accuracy than human reviewers • what it takes to apply AI and Machine Learning successfully in a regulated sector.
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KPMG
Published By: KPMG     Published Date: Jun 06, 2019
As businesses start to experiment with true artificial intelligence, safe delivery of AI demands a new risk and control framework. This report, designed for anyone tasked with the safe delivery of AI, proposes an effective solution. Read the report to find out: • the risks associated with AI and the challenge of managing them • a 17-category Risk & Controls framework for AI • in-depth details for key categories, including security management, business continuity and knowledge management • an essential glossary of AI terms.
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KPMG
Published By: KPMG     Published Date: Jun 10, 2019
A supplier partnership model delivers greater levels of innovation than traditional transaction methods. Here’s how to get started. Read this insight to discover: • key steps for building strong supplier relationships • potential risk areas that must be managed • why behaviour change is as important as processes and tools • why aligning your own organisation is essential.
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KPMG
Published By: KPMG     Published Date: Jun 10, 2019
Today’s customers want 24/7 access, mobile availability, quality, low prices, fast shipping, easy returns and instantaneous service. These expectations demand that every business function be customer-centric, including operations. Read this report to find out: • how to create customer-centric operations to deliver the customer experience • the eight essential components of a connected, customer-centric enterprise • why alignment between the COO and CIO is essential • five key steps to start transforming operations to drive growth and create value.
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KPMG
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