From "actionable insights" to "voice of the employee (VOE)", there are many buzzwords related to customer experience management.
This handy 3-page guide will help you decode all of the industry buzzwords.
Inside you'll find:
• Age of the Customer
• CX Action Campaigns
• Data Mining
• Double-Barreled Question
• Key Driver Analysis
• Net Promoter Score
• Many more!
It can be stressful to be at the heart of your organization's digital transformation initiatives. You're the IT pro everyone is trusting to balance two top business priorities: maximizing end-user productivity and minimizing threats. Modern management ensures you can do both. Download this customer experience to learn how two IT leaders describe how they are improving employee productivity and addressing complex management issues head-on with a modern approach to management.
The digital workspace is transforming entire industries, but planning for the changes necessary to make the digital workspace a reality is challenging for many IT leaders today. In this book, you’ll learn about a new approach to creating a successful digital workspace strategy for your organization.
Download the guide to learn how a digital workspace can:
- Improve employee experience
- Embrace modern management
- Automate everything
"Learn how Citrix Workspace enables a flexible workplace that helps your organization become productive, innovative, and attractive to top talent.
In this eBook, you will learn how to:
- Empower employees and teams anywhere, on any device
- Simplify and improve both security and endpoint management
- Adopt new technologies more quickly and effectively"
"Consolidation in the healthcare industry has reached such a pace that the number of health systems in the United States
is on track for a 50% reduction over the next decade, making change management a high priority. In the healthcare world, where employee engagement can directly affect the quality of patient care, it’s important for organizations to have a solid change management stategy that allows for a smooth transition, communicates expected benefits and gets employees on board with change. Learn more."
Published By: Riverbed
Published Date: Nov 02, 2016
When apps run efficiently, employees are more likely to use them.
The promise of unified communications (UC) is that it is supposed to increase efficiencies and make internal operations more seamless. But that only happens when it’s working properly.
According to Robin Gareiss, president and founder of Nemertes Research, “Companies devote 33% more IT staff to managing IP telephony and 31% more to UC when they don’t use monitoring tools. The tools are instrumental to identifying, isolating, and resolving performance issues—and preventing them from happening again. When apps run efficiently, employees are more likely to use them.” That’s one reason 36% more people actually use UC in large companies that use monitoring tools.
Join Robin Gareiss, president and founder, Nemertes Research and David Roberts, director of product management, Riverbed, as they explore the different approaches to monitoring UC—network probes vs endpoint telemetry—and why taking a combined approach hel
Learn how to get your entire organization working on the critical tasks that will move your business forward. Download the complimentary eGuide, "Driving Success: The Incredible Power of Company-wide Goal Alignment" today.
Published By: Achievers
Published Date: Dec 03, 2013
Recent research conducted by Harvard Business Review Analytic Services and Achievers reveals how best-in-class companies gain a competitive advantage by improving their employee engagement initiatives. Download The impact of employee engagement on performance and learn best practices for tying engagement to business performance, the business case for employee engagement and helpful metrics to measure the impact of engagement.
Published By: Achievers
Published Date: Jan 02, 2014
Disengaged employees undermine your company’s morale, erode the bottom line, and endanger the long-term success of your business but your company can triumph over disengagement. Download the latest study from Gartner to learn the benefits of a new generation of social-enabled technologies designed to improve employee engagement, alignment, and recognition.
Effective onboarding is the key to getting new employees up and running both quickly and smoothly. Organizations able to ramp up new employee role clarity and confidence during onboarding by specifically identifying answers to the who, what, when, and where for getting things done enjoy higher new employee performance, higher job attitudes such as satisfaction and commitment, and decreased turnover. The use of technology to accomplish these twin goals of clarity and confidence is critical in today’s competitive landscape.
Few things matter more to business success than human
capital. The right mix of people, skills, and culture can create
competitive advantage for companies, reshape industries,
and drive prosperity across regions. As a new generation
joins the labor market and employment options evolve in
an increasingly global and knowledge-based economy,
effective workforce management is a strategic imperative.
Opportunities abound in this new environment, for both
employers and employees—but so do risks.
When theft or violence is mixed with your bottom line, the damage can go way beyond physical and monetary consequences. We’ve outlined some ways you can begin eliminating both internal and external threats.
The cloud is gaining traction in the enterprise resource planning (ERP) market and most vendors now have a cloud offering. After examining small and medium companies that have implemented cloud ERP, Nucleus found customers were able to achieve substantial benefits, including reduced IT costs, increased employee productivity, and better inventory management. This report analyzes the benefits of cloud ERP and provides examples of how vendors helped their customers increase return on investment (ROI) and reduce total cost of ownership (TCO).
Why do leading US companies invest in foreign language training programs for their employees? A global consulting company surveyed nearly 500 senior and upper-management business professionals in a variety of functional roles to find out how language skills impact their business.
Cloud-based applications need to be secure and Okta is an identity network and platform that allows you to safely scale these tools overtime. Read this white paper to learn how you can prepare for customer and employee growth and cloud identity management.
As products go to market quicker, employees, customers, and business partners need the ability to collaborate and access business data—when, where, and how ever they choose. Watch this illustrated demo to see how IBM offers a smarter, business-driven approach to Identity and Access Management. And how IBM’s extensive integration capabilities can enhance productivity without compromising security.
Ease of Use in Web Conferencing (Wainhouse Research Whitepaper) - Why it Matters: include saving travel costs, increasing individual and team productivity, and removing distance as a barrier for getting the right people (and customers) involved and more.
To manage threats to the enterprise and successfully meet compliance challenges, organizations need a comprehensive security strategy that can successfully do battle with inside as well as outside threats. Today, companies are increasingly leveraging security information management (SIM) solutions to build a clean, concise, and manageable process for dealing with the tremendous volumes of raw security information from disparate devices, applications, and databases.
Today, the ideas around succession management are changing. Succession management used to be a top-down process for executives only; and while it still requires the involvement of senior leaders, employees at all levels are also becoming active participants in their own career management.
Employees aren‘t quitting their jobs—they’re quitting their bosses. That’s bad news for organizations planning for innovation, succession, and market longevity. Human capital is an organization’s most valuable resource—and turnover is expensive not just in terms of sourcing, rehiring, and training costs, but also lost productivity. See how Employees, Managers, and Executives benefit from using a Unified Talent Management approach.
Published By: TalentWise
Published Date: Jan 17, 2014
Your hiring process directly impacts your retention rate. Did you know 22% of employees leave an organization within the first 45 days? Your hiring process is an employee's first exposure to your corporate culture. Get it right. There is no second chance to make a first impression.
Download our whitepaper to learn more about improving retention right from the start.