The client, under a managed services contract for infrastructure services, was dissatisfied with the existing service provider due to stagnant quality of support, lack of innovation and inferior/ deteriorating end user. They wanted reduced downtime and optimal operational metric, and enhanced end-user experience. LTI helped in executing a series of interventions as part of the “Amplified Outcomes” support model.
a. 30% reduction in TCO
b. 65% reduction in alerts
c. 70% reduction in P1 tickets
Published By: Gigamon
Published Date: Sep 03, 2019
The IT pendulum is swinging to distributed computing environments, network perimeters are dissolving, and
compute is being distributed across various parts of organizations’ infrastructure—including, at times, their extended
ecosystem. As a result, organizations need to ensure the appropriate levels of visibility and security at these remote
locations, without dramatically increasing staff or tools. They need to invest in solutions that can scale to provide
increased coverage and visibility, but that also ensure efficient use of resources. By implementing a common
distributed data services layer as part of a comprehensive security operations and analytics platform architecture
(SOAPA) and network operations architecture, organizations can reduce costs, mitigate risks, and improve operational
Published By: Gigamon
Published Date: Sep 03, 2019
Network operations teams can no longer ignore the application layer. Application experience can make or
break a digital enterprise, and today most enterprises are digital. To deliver optimal performance, network
operations tools must be application-aware. However, application-awareness in the network and security tool
layer is expensive and difficult to scale. Enterprises can mitigate these challenges with a network visibility
architecture that includes application-aware network packet brokers (NPBs).
EMA recommends that today’s network operations teams modernize their approach with full application
visibility. EMA research has found that network teams are increasingly focused on directly addressing security
risk reduction, service quality, end-user experience, and application performance. All of these new network
operations benchmarks will require deeper application-level visibility. For instance, a network team focused
on service quality will want to take a top-down approach to perfo
Published By: Gigamon
Published Date: Sep 11, 2019
CyberEdge Group’s sixth annual Cyberthreat Defense Report provides a penetrating look at how IT
security professionals perceive cyberthreats and plan to defend against them. Based on a survey
of 1,200 IT security decision makers and practitioners conducted in November 2018, the report
delivers countless insights IT security teams can use to better understand how their perceptions,
priorities, and security postures stack up against those of their peers.
? Cyberthreat trifecta. Of 11 categories of cyberthreats, malware is the greatest concern for
responding organizations, followed closely by phishing and ransomware (see Figure 1).
? Healthy security budgets. The average security budget is increasing 4.9% in 2019 and
represents 12.5% of an organization’s overall budget for IT.
? Threat hunting obstacle. The top inhibitor to achieving effective threat-hunting capabilities is
the difficulty organizations are having implementing or integrating related tools.
? Security’s mos
Robotic process automation (RPA) has emerged as a hugely popular business-IT priority – and with good reason. RPA platforms grow more and more sophisticated by the day, opening up fresh automation opportunities throughout the enterprise and business.
But RPA platforms generally aren’t a one-size-fits-all investment.
In this market guide, find out how the top RPA vendors stack up against one another on key investment criteria, including ideal use cases, unique RPA capabilities, and more.
Published By: Riskified
Published Date: Aug 06, 2019
Fraud is scary, and there are many valid reasons for merchants to decline suspicious transactions in the name of fraud prevention. But often, in the quest to avoid abuse, risk-averse vendors take defensive measures too far. According to industry data, the average merchant loses 5.5% of their revenue to false declines — perfectly legitimate orders, rejected because they seem suspicious.
"Global professional services firm, Arup, moved from Cisco Cloud Web Security (CWS) to Cisco Umbrella. By implementing a secure internet gateway in conjunction with next-gen endpoint security, Arup secured access to the internet wherever users go, reduced its exposure to malware and improved the ability to detect, respond and remediate when necessary.
-Substantially reduced administrative time
-Accelerated response and remediation process
-Increased performance of cloud applications
-Reduced time to investigate"
"The average company uses more than 50 security vendors: firewalls, web proxies, SIEM, appliances, intelligence - and the list goes on. Do you have more security tools than you can handle? There’s an easier way to make the most of your existing investments.
We'll share ways you can reduce security alerts and extend your security off network, anywhere users go, with Cisco Umbrella. Built with a bidirectional API, Cisco Umbrella easily integrates with the other systems in your stack, so you can extend protection from on-premises security appliances to devices and sites beyond your perimeter — and amplify investments you’ve already made.
Read the eBook to learn more about getting more bang for your security buck."
"It’s no secret that the way people work has changed dramatically over the past few years. As highly distributed environments become the norm, security teams are scrambling to protect users, the growing number of device types they carry, and their data.
With more users, devices, and applications connecting to the network, the number of risks and vulnerabilities is also increasing — triggering a total transformation in the security landscape.
In this research readout, we explore the complex factors that make remote and roaming user security a challenge, and the emerging solutions best positioned to meet the needs of today’s increasingly distributed enterprise.Explore the complex factors that make remote and roaming user security a challenge, and the emerging solutions best positioned to meet the needs of today’s increasingly distributed enterprise.
Tips and best practices for data analytics executives
Organizations today understand the value to be derived from arguably their greatest asset—data. When successfully aggregated and analyzed, data can unlock valuable insights, solve problems, improve products and services, and help companies gain a competitive edge. However, analytics executives face significant challenges in collecting, validating and analyzing data to deliver the right analytic insight to the right person at the right time.
This e-book is designed to help. First, we'll explore the growing expectations for data analytics and the rise of the analytics executive. Then we'll explore a range of specific challenges those executives face, including those around data blending, analytics, and the organization itself, and offer best practices and strategies for meeting them.
We'll also provide a short overview of TIBCO Statistica, an easy-to-use predictive analytics software solution designed to turn big data into your bigg
In Forrester’s evaluation of the emerging market for conversational computing platforms, we identified the seven most significant providers — Amazon, Google, IBM, Microsoft, Nuance Communications, Oracle, and Rulai — in the category and evaluated them. This report details our findings about how each vendor scored against nine criteria and where they stand in relation to each other. Application developers should use this review to select the right partners for their conversational computing platform needs.
Für Geschäftsausfälle, oder zumindest für Rentabilitäts- und Gewinnverluste, wurden in den vergangenen 24 Monaten folgende Faktoren verantwortlich gemacht: Die digitale Disruption, wirtschaftliche Instabilität, politische Umwälzungen sowie ein anhaltender Fachkräftemangel. Vermutlich ist es keine große Überraschung, dass eine CEO-Umfrage von Gartner unter Geschäftsleuten ergab, dass das digitale Geschäft im nächsten Jahr oberste Priorität hat. Umfrageteilnehmer wurden gefragt, ob sie eine Management-Initiative oder ein TransformationsProgramm haben, um ihr Unternehmen digitaler zu machen. Die Mehrheit, 62 Prozent, sagte, sie hätten dies. 54 Prozent dieser Unternehmen gaben an, dass ihr digitales Geschäftsziel transformatorisch sei, während 46 Prozent angaben, das Ziel der Initiative sei die Optimierung. * Daher geht es für Unternehmen darum, zu lernen, sich zu entwickeln und agil zu sein. Zudem gilt es für sie, Technologien einzusetzen um effizienter zu konkurrieren und nicht der Trägh
Smart pricing based on a sound strategy is fundamental to the success of your technology business. While you may think you can’t afford to spend time and resources defining and enforcing a pricing strategy, the truth is, you can’t afford not to. Sticking to a plan for pricing will help grow your profits, while veering off course can cause devastating effects. Even one or two margin points have the potential to substantially impact your bottom line. ConnectWise Sell is designed to help guide you and your sales team to greater profitability with easy-to-use price management tools.
The goal of automation is not to eliminate or replace human labor, but to increase productivity and quality beyond what is possible with your existing team, so as to realize economies of scale and predictable quality levels. With automation, your team is able to manage more endpoints, because automation eliminates routine and mundane responsibilities or efforts, giving your technicians the time to focus on higher priority and more complex tasks. In addition, as a managed service provider (MSP), you receive a fixed fee for your services. As a result, you need to provide service in the most efficient way possible while delivering the highest levels of consistency and quality. Building automation into your IT services business will enable you to do so. In this eBook, you’ll learn tips and best practices to successfully incorporate automation into your IT services business, including:
At the end of the day, monitoring is all about finding problems before they cause issues for your users, and managing expectations when problems do crop up. Once critical and basic coverage is handled, start monitoring devices to keep everything tied together. If a switch, router, or hub goes down, or a printer starts having issues, you’ll know before the complaints start rolling in. When you automate recurring processes or tasks, your team can focus on delivering value instead of putting out fires.
Published By: Flexential
Published Date: Jul 17, 2019
The hybrid cloud has arrived for the enterprise, but it comes with a complication: the speed of light. Between the cloud and the end user (including IoT devices that count as ‘users’), there is an emerging need for an intermediate environment that can satisfy real-time compute requirements without incurring the latency of reaching all the way to the cloud. ‘Edge compute’ is the phrase used to describe what covers this middle ground, but the optimal location for edge compute resources remains open to question.
Over the last decade, the enterprise analytics landscape has dramatically
transformed. Vendors have come and gone, and platforms have
continually expanded their offerings to include new functionality and
keep pace with the demands of the businesses they serve. Originally
envisioned as an IT-centric tool for enterprise reporting, analytics today
has evolved into a business solution—empowering a range of users
across every line of business, including front-line employees, field
personnel, and executives.
The rise of self-service analytics over the past decade has played a key role in promoting a data-driven mindset
within every business function. However, this practice is limited to a skilled few. The vast majority of business
professionals lack the time, analytical skills, or inclination to conduct their own analyses, and fail to effectively use
analytics on a day-to-day basis. The result? Despite decades of investments, BI adoption at most organizations
remains at 30%.
The failure of e
Dresner Advisory Services’ eighth annual Cloud Computing and Business Intelligence
Market Study in 2019 shows user confidence at an all-time high, with cloud offerings
outnumbering traditional on-premises offerings.
Sentiment toward cloud and cloud BI turned sharply positive in 2018, with current and
future user plans both trending up. Results from our 2019 Dresner Advisory Services
New Year User Survey reinforced those findings with ongoing momentum. Sentiment is
at an all-time high, and the majority of organizations—51 percent—use cloud BI in 2019.
Cloud-based BI vendor products and services are now more plentiful than traditional onpremises products. Still, vendors support any deployment option the customer chooses:
public, private, or hybrid, at multiple levels of scale and price. Customers benefit from
these choices, which reduce the chance for vendor lock-in.
Users have not settled on deployment models but are migrating toward subscription and
the adoption of managed services. Ou
Hobson & Company (H&C), a leading research firm focused on total cost of ownership (TCO) and return on investment (ROI) studies, conducted independent research and found that a proven Apple device management solution delivers a quick and compelling ROI to both large and small enterprises.
• Simplifying IT management
o 90% reduction in time spent managing apps
o 80% reduction in time spent provisioning
• Improving end-user experience
o 60% reduction in end-user productivity loss
o 15% reduction in volume of help desk tickets
• Mitigating risk
o 90% reduction in time spent creating inventory reports
o 65% reduction in time spent managing policy and setting changes
As a new generation of employees hit the workforce, a user-centric technology trend has begun to take shape. The question is how does IT shift their practices to embrace the trend toward this modern technology experience?
Download this e-book for answers and learn:
• The origins of the user-centric trend
• Apple's role in evolving IT practices
• Ways to implement and benefit from this new IT model
Application performance and delivery have changed.
Should your network change too?
Cloud is changing the fundamentals of how IT teams deliver applications
and manage their performance. Applications are increasingly deployed
farther from users, crossing networks outside of IT’s direct control. Instead
of enterprise data centers, many apps now reside in public and hybrid cloud
environments. There are even new breeds of applications, built upon
microservices and containers.
Today, IT needs modern solutions that:
? Extend on-premises networks, apps, and infrastructure resources
to the cloud.
? Maintain high levels of performance, user experience, and security
across all applications, including microservices based apps.
? Sustain operational consistency across on-premises and
? Move away from the expense, complexity, and poor performance
of traditional networking methods.
These solutions are available for apps running on Google Cloud Platform
(GCP) through the allia
Published By: Iovation
Published Date: Aug 02, 2019
The digitalization of business processes and the advent of mobile computing have given rise to the next generation of fraud. Cybercriminals have a variety of tools and techniques—as well as opportunities—to steal money and services. Furthermore, traditional fraud prevention tools often fail to stop this fraudulent activity.
Companies need a new approach to fraud prevention—one that stops fraud early and preserves the user experience. Companies with an online presence must have the ability to:
Detect and respond to fraudulent activity before incurring losses
Leverage human insight and machine learning to identify advanced fraud
Work with other fraud analysts to identify larger fraud trends and stop cybercriminals on a global scale
Block more fraud while reducing fraud prevention costs
This book explores how companies can leverage a next-generation fraud prevention solution to stop more fraud while reducing costs and providing a positive user experience for trusted customers.
The Spice House has a long history of pioneering how spices are
sold. Since 1957, its flagship brick-and-mortar location has been a
go-to hub for grabbing a cup of coffee and taking in the full spice
experience—smelling, grinding, tasting, touching, and talkin’ spices
and their backstories with the owners.
Today, The Spice House sells more than 400 spices, blends, rubs, and
extracts across several retail locations and the ecommerce store. See
how Drip ecommerce CRM helps The Spice House bring a great instore
experience to their online space.
Published By: Panasonic
Published Date: Apr 23, 2019
Mobility is critical to government productivity, but mobile data and devices present attractive targets to cybercriminals seeking to exploit vulnerabilities across
the spectrum. Federal agencies are no strangers to cybersecurity attacks, and several recent high-profile breaches involving mobile devices demonstrate ongoing vulnerabilities in government’s expanding network of endpoints. This issue brief describes what can be done to protect devices, data and networks, including multi-factor authentication to authorization controls and user education.
You may see recommendations for universal tractor transmission oil, anti-wear hydraulic oil, zinc free hydraulic oil, TO-4 transmission drive train oil, and more. These varying recommendations can leave one confused and asking, “Is there one hydraulic oil I could use in all of my mobile equipment?” This is a question our technical team is asked frequently; after all, hydraulic systems perform similar duties, and some components, like pumps and valves, can be common across different OEM brands.