Published By: MindTouch
Published Date: Oct 02, 2019
Understanding the important role that your support content plays (i.e. help docs, user guides, FAQs, troubleshooting steps, product information, etc.) can help organizations avoid creating frustrating journeys for their customers who simply need help. Undervaluing how customers seek answers is a critical oversight. To understand why, it helps to examine the place they’re most likely to start: Google.
When your power system has aging switchgear, you need to work harder to maintain safety and reliability. But easy-to-install options are available to upgrade aging switchgear to bring safety and reliability up to modern standards. Find out how switchgear modernization works in the comprehensive "Answer Guide: Make Aging Switchgear Last Longer and Perform Better."
The guide includes information like the 4 Big Wins of Modernization, embedded demonstration videos, an FAQ on how to modernize and links to other modernization resources.
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. That’s why it’s essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance.
To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
As data constantly changes and expands, data centers increasingly face capacity, performance, and cost limitations related to existing memory and storage solutions. Intel Optane data center (DC) technology addresses these challenges by placing data closer to the CPU and closing the gap between traditional memory and storage options, thus transforming the memory and storage tier.
Published By: Blue Coat
Published Date: Feb 04, 2016
As more and more organizations adopt cloud services, it’s essential to maintain a consistent level of security to protect data. There is no silver bullet. But there are some basic cloud security components. Find out now!
Published By: LogMeIn
Published Date: Feb 27, 2018
24/7 Self-Service Support Center: Bold360 ai’s 24/7 context driven support center was implemented, allowing users to instantly discover relevant content from the smart knowledge database. Dynamic FAQs displayed trending topics in real-time to speed up customer resolution and discoverability.
Real-Time Customer Analytics highlight unanswered questions, giving Premium Credit instant visibility of missing topics, questions driving ticket volume, and more.
We recently compiled several of those discussions into a guidebook to bring you up to speed, 8 awesome ideas to pump up your wellness program.
This new guidebook is full of advice from the Captivate Community, where you have access to:
* Discussion boards to get answers about activity challenges and lots more
* Tools & resources like guidebooks, tip sheets and FAQ guides
* The Captivate Blog including tips for running your next challenge and improving engagement
Written by: Forrester Research and Sponsored by: Art Technology Group, Inc. In 2008, contextual, task-related help means more than a toll-free number on a booking page or a FAQ section on your Web site. It means being more relevant and personal and helping travelers in the channel they prefer immediately so they aren't driven to other channels - or worse, a competitor's site.
Published By: Webroot
Published Date: Sep 18, 2013
This FAQ tells you how to move beyond the old trade-off between anti-malware effectiveness and speed. It answers questions such as what is wrong with conventional approaches, which includes the inability of clients to perform signature matching operations on today’s more than 70 million malware variants. It also discusses how the cloud and behavioral detection overcome the limitations of signature-based approaches. Finally, it answers questions about how cloud solutions can offer specific benefits such as:
• Improving speed by offloading pattern matching from endpoints
• Eliminating large signature downloads
• Stopping zero day attacks
Since Vendor Security Risk Management is a relatively new field, there are plenty of intricacies to come to terms with. To help your introduction to VRM go a little more smoothly, we have compiled a list of FAQs and tips to get you started.
This paper asks the key questions that IT, legal, records, compliance officers and corporate managers should consider when contemplating an information lifecycle governance solution, and why these elements are critical in addressing e-discovery challenges.
Published By: XaSystems
Published Date: Aug 16, 2007
This list of Frequently Asked Questions provides answers to important questions affecting ITIL professionals, including the significant differences between version 2 and 3, the impact on investments in publications and training, and how other standards align with version 3.
Backing up Microsoft Hyper-V virtualized servers involves different steps than the familiar VMware servers. So how exactly is Hyper-V backup different? Check out this FAQ Guide to learn the challenges of backing up Hyper-V virtualized servers.
Published By: BlackBerry
Published Date: Oct 03, 2012
Though you can't stop the loss or theft of devices, there are powerful ways to ensure enterprise and data security in every scenario. This FAQ explains how the BlackBerry PlayBook tablets can be an integral part of an enterprise security strategy.
Published By: BlackBerry
Published Date: Oct 03, 2012
In this FAQ, discover answers to your top questions about balancing the security of your corporation and its confidential information with the usability and convenience that your end-users want on their mobile devices.