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Published By: Evariant     Published Date: Jul 02, 2018
When call center agents don’t have access to an EMR, consumer demographic, sociological and other data, nor an understanding of marketing campaigns, agents are inefficient, reactive and unable to personalize interactions with patients and consumers. The disjointed call center experience harms the health system’s ability to find, guide, and keep patients for life. The call center is often the first touch for many prospective healthcare customers, and Scripps Health recognized these challenges. They made the pivot from call center as cost center to strategic lynch pin in their patient experience strategy. Call center agents are now delivering a world-class patient experience as they provide physician referrals, take class registrations, and serve as a clearing house for general information . An added bonus of the shift is they can now integrate outbound calling into campaign efforts, and measure the full impact of marketing efforts and strengthen marketing’s ROI. Get your free copy of
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call center, conversions, health, proactive
    
Evariant
Published By: Palo Alto Networks     Published Date: Sep 30, 2016
Virtualization is helping organizations like yours utilize data center hardware infrastructure more effectively, leading to a reduction in costs and improvements in operational efficiencies. In many cases, virtualization initiatives begin internally, with your own hardware and networking infrastructure augmented by tools like VMware® or Linux® KVM and OpenStack® to help manage your virtualized environment. Often referred to as private cloud, these projects are fueling significant expansion into what can be referred to as the public cloud.
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Palo Alto Networks
Published By: Citrix ShareFile     Published Date: Apr 13, 2017
Accounting is full of big, busy deadlines, which means the ability to take your work home with you could be a game-changer. But can your personal devices ever be secure enough to manage your clients’ sensitive data? Surprisingly, this informative whitepaper shows that, with the right preparation, using your personal device can actually help you keep your firm more secure. • Why data encryption is often easier to adopt as part of a cloud initiative • What top security threat you are less susceptible to on personal devices • How to manage device updates and passwords for the greatest protection
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cloud initiative, personal security, personal device, password protection, security, data encryption
    
Citrix ShareFile
Published By: Citrix ShareFile     Published Date: Apr 13, 2017
Finance moves fast, and the ability to work from anywhere on your smartphone or laptop could be a game-changer. But can your personal devices ever be secure enough to manage your clients’ sensitive financial data? Surprisingly, this informative whitepaper shows that, with the right preparation, using your personal device can actually help you keep your organization more secure. • Why data encryption is often easier to adopt as part of a cloud initiative • What top security threat your employees are less susceptible to on personal devices • How to manage device updates and passwords for the greatest protection
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data encryption, personal security, client security, cloud initiative, password protection
    
Citrix ShareFile
Published By: IBM     Published Date: Mar 30, 2017
In today’s competitive on-line world, the speed of change in customer behaviour is increasing. In addition, in industries such as retail banking, car insurance and to some extent retail, the Internet has become the dominant way in which customers interact with an organisation. Yet in many data warehouses today, being able to analyse customer on-line behaviour is often not possible because the clickstream web log data needed to do this is missing. It is a key point because customer access to the web has made loyalty cheap.
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cyber attacks, data protection, it security, security solutions, system protector, web security, analytics
    
IBM
Published By: IBM     Published Date: Apr 20, 2017
The National Institute for Standards and Technology (NIST) and the Defense Information Systems Agency (DISA) have taken leading roles in exploring requirements for Mobile Device Management (MDM) systems for government agencies. Mobile devices, particularly smartphones, are exceptionally vulnerable to security breaches. They are easily lost, are filled with unknown applications, communicate over untrusted networks, and are often purchased by users without regard to IT standards and security features.
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mobile security, mobile device management, enterprise data, application security, information security, communication interception, business data, app security
    
IBM
Published By: IBM     Published Date: Oct 26, 2017
Many organizations face access management chaos. As applications and resources have spread across on-premise data centers and multiple cloud providers, users are often accessing these resources from anywhere and on multiple devices. These simultaneous trends have left access management systems fragmented and access polices inconsistent, resulting in an environment that is expensive to maintain and challenging to secure.
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access management, integrated platform, cloud security, enterprise security, data security
    
IBM
Published By: Comcast Business     Published Date: Oct 19, 2018
Technology has had a truly transformative impact on the healthcare space. Thanks to innovations in technology, tools and their respective processes, the practice of treating patients has shifted from mostly reactive to proactive, enabling physicians and caregivers to approach healthcare in a more holistic fashion. As part of that shift, hospitals, wellness centers and physicians’ offices are focusing on providing value over volume1, taking healthcare beyond the four walls of the facility and into patients’ homes, places of work and social centers. The concept of whole health is much easier to attain with technology such as artificial intelligence, analytics, wearables and mobile health (mHealth) apps, to name a few.
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Comcast Business
Published By: CrowdStrike     Published Date: Feb 01, 2017
One of the biggest challenges to effectively stopping breaches lies in sifting through vast amounts of data to find the subtle clues that indicate an attack is imminent or underway. As modern computer systems generate billions of events daily, the amount of data to analyze can reach petabytes. Compounding the problem, the data is often unstructured, discrete and disconnected. As a result, organizations struggle to determine how individual events may be connected to signal an impending attack. Download the white paper to learn: • How to detect known and unknown threats by applying high-volume graph-based technology, similar to the ones developed by Facebook and Google • How CrowdStrike solved this challenge by building its own proprietary graph data model • How CrowdStrike Threat Graph™ collects and analyzes massive volumes of security-related data to stop breaches
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CrowdStrike
Published By: Carbonite     Published Date: Aug 02, 2017
The risk and downtime of server migration have locked many IT teams into platforms that are no longer ideal. Migrations are often delayed or avoided—whether it’s moving data to the cloud or back on premises, or upgrading the hardware of the database software. This results in lost opportunities, unnecessary costs, and a lack of agility that today’s IT teams can no longer afford. Carbonite Move Powered by DoubleTake quickly and easily migrates physical, virtual, and cloud workloads over any distance with minimal risk and near-zero downtime. Using efficient real-time, byte-level replication technology, Carbonite Move creates a replica of the data, application, database, or entire server being migrated and keeps it in sync with the production system. The migrated data can be validated without disrupting business operations, and downtime is limited to the seconds or minutes required for cutover to the new server.
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carbonite, doubletake, risk mitigation
    
Carbonite
Published By: Carbonite     Published Date: Apr 09, 2018
No one ever wants a recovery to go south—whether it’s your first or 50th time completing a data recovery operation. But your organization will experience a bit more anxiety when it goes to perform its first recovery using a new solution. If the phrase “successful recovery”, in your experience, has applied to only a few applications or a limited set of files, it’s understandable that you may be anxious the first time you test a recovery of your entire environment. Know this: you can successfully conduct a full recovery of your environment the first time as well as every time thereafter. This is the challenge and opportunity that I face every day in my role: to deliver successful cloud recovery for my clients no matter what. While we never guarantee that a recovery will occur without some hiccups during the process, I can point to the fact that every cloud recovery that I have overseen has met our agreed upon service levels whether that guarantee is for a 1-hour recovery, a 24-hour rec
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Carbonite
Published By: HotSchedules     Published Date: Feb 06, 2018
White Paper Published By: HotSchedules Newk's Eatery has quarterly limited time offers which means they change their menu quite often. It was always a great challenge for them to communicate from corporate to the store level. With Clarifi Talent Development, it became easy. In Newk’s Online Academy, they put their guide, along with a video, that provides the process to prep and how to assemble the dish on the line. Then, each employee takes an interactive quiz and becomes certified. Read the full success story now to find out how HotSchedules helped Newk's Eatery solve their business challenges.
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restaurant, corporate, hotschedules, business, challenges
    
HotSchedules
Published By: HotSchedules     Published Date: Sep 11, 2018
The cost of labor can be managed effectively when restaurateurs are equipped with the right training, tools and processes. Traditional methods for capturing critical forecasting data and formulating labor plans & budgets are incomplete and often inaccurate, rarely accounting for menu pricing changes or current economic conditions. Even when the best practices of forecasting are employed, the information isn’t always available to the store managers who are attempting to manage the cost of labor. This ebook will walk you through the ins and outs of labor forecasting and best practices to build efficiency, grow revenue, and positively impact your restaurant’s bottom line.
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HotSchedules
Published By: McAfee     Published Date: Mar 31, 2017
The Adwind Remote Administration Tool is a backdoor Trojan written in Java language that targets various platforms that support Java files. Adwind does not exploit any vulnerabilities. In most cases, for an infection to succeed, the user must run the malware by double-clicking the .jar file that is usually distributed as an attachment, or opening an infected Microsoft Word document. The infection spreads if the Java Runtime Environment is installed on the user's computer. After the malicious .jar file is executed on the target system, the malware installs silently and connects to a remote server via a preconfigured port to receive commands from a remote attacker and perform other illegal operations.
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backdoor trojans, trojan protection, malware, malware protection
    
McAfee
Published By: McAfee     Published Date: Mar 31, 2017
The Adwind Remote Administration Tool is a backdoor Trojan written in Java language that targets various platforms that support Java files. Adwind does not exploit any vulnerabilities. In most cases, for an infection to succeed, the user must run the malware by double-clicking the .jar file that is usually distributed as an attachment, or opening an infected Microsoft Word document. The infection spreads if the Java Runtime Environment is installed on the user's computer. After the malicious .jar file is executed on the target system, the malware installs silently and connects to a remote server via a preconfigured port to receive commands from a remote attacker and perform other illegal operations.
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backdoor trojans, trojan protection, malware, malware protection
    
McAfee
Published By: OnBase by Hyland     Published Date: Jun 26, 2017
Case management continues to gain traction as a key capability in the information management space – supporting work that is unpredictable, information-centric and driven by human decisions. These are the processes that often directly touch your customers and stakeholders, including areas like contract management, claims processing, customer service, incident tracking and more. Download this eBook to explore three steps you can take to embrace a case management approach – improving employee productivity and customer experiences.
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case, management, ebook, e-book, information, content, dynamic, applications, claims, processing, incident, tracking, solutions, software, strategy, knowledge, worker, enterprise
    
OnBase by Hyland
Published By: FICO     Published Date: Mar 22, 2018
Predictive analytics provide the foresight to understand cybersecurity risk exposure. Cybersecurity strategies often consist of “whack-a-mole” exercises focused on the perpetual detection and mitigation of vulnerabilities. As a result, organizations must re-think the ever-escalating costs associated with vulnerability management. After all, the daily flow of cybersecurity incidents and publicized data breaches, across all industries, calls into question the feasibility of achieving and maintaining a fully effective defense. The time is right to review the risk management and risk quantifcation methods applied in other disciplines to determine their applicability to cybersecurity. Security scoring is a hot topic, and rightfully so. When evaluating ways to integrate these scores into your cybersecurity strategy, be sure to look for an empirical approach to model development. The FICO Enterprise Security Score is the most accurate, predictive security score on the market.
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FICO
Published By: Fujitsu     Published Date: Feb 01, 2018
As schools look to blended learning as a solution to personalize and positively impact student achievement, the need to train and support teachers has become blatantly clear. Thus, districts and schools have allocated scarce resources to the process of onboarding and supporting teachers as new devices such as computers or tables are introduced. However, school leaders and teachers often fail to recognize the need to similarly onboard and support students into new digital environments, instead trusting the inherent technological competencies of the “digital native” student.
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digital, native, teachers, leaders, fujitsu
    
Fujitsu
Published By: Fujitsu     Published Date: Feb 01, 2018
The hallmark of the Digital Age is change – constant, rapid, and often disruptive. The computer itself has changed – from mainframe to minicomputers, personal desktops to laptops, handheld devices to mobile computers or tablets. We now have tiny embedded computers – in cars, in washing machines and even in cats and dogs. How we live our lives has changed. Virtually every activity humans engage in, is impacted by computers and that’s constantly changing, too. No surprise then, that K-12 education was also impacted by the constant transformation of computers.
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learning, teachers, education, computers, technology, fujitsu
    
Fujitsu
Published By: Juniper Networks     Published Date: Aug 10, 2017
A Scalable Data Center Network for the Data Tsunami Digital Transformation and other changes drive vast and innumerable new data flows through the business, and increase pressure on IT to continually, quickly, and efficiently address a broad array of new demands. IT needs a network that empowers the business but is too often hampered by it instead. Network management as most practice it now is too complex and inefficient. The solution is automation.
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digital transformation, virtual infrastructure, network, data, automation, security, nemertes
    
Juniper Networks
Published By: Oracle     Published Date: Sep 30, 2019
Lead scoring is an objective ranking of one sales lead against another. This not only helps align the right follow-up to the corresponding inquiry, it also helps marketing and sales professionals identify where each prospect is in the buying process. The process of defining lead scores improves alignment and collaboration between marketing and sales teams. After all, by jointly establishing an objective definition of a quality lead, sales and marketing can exchange better feedback on the quality of leads being passed to sales. Plus, lead scoring helps ensure that the best leads are followed up on immediately by prioritizing leads according to revenue potential and buyer readiness.
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Oracle
Published By: Kronos     Published Date: Sep 20, 2018
Every retailer and retail technology vendor wants to be innovative. But the word innovation is used so often in the modern retail landscape that it has almost lost all meaning. When you actually stop to think about what innovation truly means to retail, however, it is obvious that it is not meaningless; in fact it is the lifeblood of the industry.
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Kronos
Published By: BlackBerry Cylance     Published Date: Jul 02, 2018
SE Labs tested CylancePROTECT® in an offline environment against major threats that subsequently appeared in the wild. The test explores the product’s ability to prevent new threats from attacking endpoint systems successfully. CylancePROTECT contains technology designed to identify and block malware using what it claims to be an “artificial intelligence” (AI) model. This model can be updated over time. However, in this test we used the model created in May 2015 and did not permit further updates so that the software was unable to receive new models or edit the existing one. The test exposed systems protected by this older version of CylancePROTECT to very impactful threats discovered and reported widely after May 2015. In this way, the test shows to what extent the product was able to predict how future threats would appear. This “Predictive Advantage” (PA), the advantage that users of the product have against future adversaries, is presented in this report.
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malware, predictive, test, response
    
BlackBerry Cylance
Published By: BlackBerry Cylance     Published Date: Jul 02, 2018
Forrester Consulting was commissioned to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) enterprises may realize by deploying Cylance's advanced threat protection solution, CylancePROTECT®, and its deployment and configuration services, ThreatZero™. The study aims to provide readers with a framework to evaluate the potential financial impact of CylancePROTECT and ThreatZero on their organizations, which will improve customer success with advanced cybersecurity and antivirus protection solutions. To better understand the benefits, costs, and risks associated with an investment in Cylance, Forrester interviewed the Chief Information Security Officer for a Large State County Government, who has used the solutions for over a year. Cylance provides a new-generation, predictive, cybersecurity, and malware prevention solution that leverages artificial intelligence to prevent malware from executing on endpoints in real time. This is usually implemented with ThreatZero, which is a continuous professional service program rendered by Cylance for users of CylancePROTECT. ThreatZero guides through the planning, implementation, integration, and ongoing optimization of the solution. This often includes end user education, training, and support to totally eliminate endpoint threats and incidents. With CylancePROTECT and ThreatZero, the organization was able to reduce security breaches to almost zero, catching malware before it ever gained access to public records. Relative to their previous endpoint protection, this significantly reduced costs from remediation/reimaging and incidence response. Additionally, IT and security employees’ productivity were boosted. Read more in the full TEI report.
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economic, cylance, roi, enterprises
    
BlackBerry Cylance
Published By: Fiserv     Published Date: Nov 07, 2017
Digital loan origination processes can still require significant manual support, which is often inaccurate and time-consuming. This National Mortgage News paper, sponsored by Fiserv, explains how you can improve your current loan production while reducing costs and risk of non-compliance.
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loan quality, loan data quality, mortgage quality, mortgage data quality, loan compliance, lending compliance, mortgage compliance, trid, tila respa integrated disclosure, lending efficiency, loan automation, lending automation, mortgage automation, ucd, uniform closing dataset, borrower satisfaction, borrower experience
    
Fiserv
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