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Published By: LogMeIn     Published Date: Mar 19, 2015
Many organizations are making fundamental changes to their organizational structures, delivery models are changing, support organizations are adding new capabilities, and mission statements are changing at breakneck speed. Our support organizations are adding new services, taking on new roles and responsibilities, engaging in different ways with their customers, and consolidating many operational functions to create a scalable delivery model that is focused on customer success and outcomes within a cost structure that meets the company’s revenue, cost, and margin goals. This report will explore some of these issues, and how support organizations can make the shift needed to meet their customers' needs.
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delivery models, customer support, support services, service offerings
    
LogMeIn
Published By: Dell EMC     Published Date: May 21, 2018
Office technology continues to become ever more powerful, versatile, and efficient, including display technology, which has made incredible strides in performance, functionality, agility, precision, and color. Dell is at the forefront of this rapid evolution of high-performance displays with innovative, award-winning monitors with a wide range of sizes, features, and price points.
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Dell EMC
Published By: SAP     Published Date: May 03, 2016
Discover how the supply chain is undergoing tremendous change; once a complicated, siloed bundle of functions ranging from manufacturing to production and delivery, the supply chain is now extended to reflect the importance of networks to the modern business. Learn how these networks connect businesses to customers.
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sap, supply chain, logistics, demand networks, manufacturing, production, delivery, networks
    
SAP
Published By: SAP     Published Date: May 03, 2016
9 trends shaping the future of the finance profession, and 5 actions finance professionals can take to be ready.
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sap, finance, digital economy, digital
    
SAP
Published By: Pega     Published Date: May 25, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
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best practices, customer support, business intelligence, business optimization, customer engaement
    
Pega
Published By: Nextgen     Published Date: Aug 08, 2017
Meditouch helps integrate patient engagement across your practice and the care continuum. Foster patient satisfaction and achieve front office efficiency. YourHealthFile patient portal for convenience, transparency, and communication. Patient-generated data alleviates staff burnout via manual duties; prevents bottlenecks. Easily refill Rx, reduce no-shows, quickly fill cancellations. iPad functionality supports education and doctor patient relationship. Garner better reviews, gain more online visibility, market your practice to new patients.
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patient engagement, patient care, healthcare, patient communication
    
Nextgen
Published By: Adobe     Published Date: Sep 12, 2017
Read the Gartner MQ: Multichannel Campaign Management to learn why Adobe is a leader. Forrester states, "Consider Adobe Campaign for breadth of digital and offline campaign management capabilities and its tight link to the analytics and content management functions within Adobe Experience Cloud."
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Adobe
Published By: Adobe     Published Date: Apr 23, 2018
Adobe sits at the nexus of content, media, and marketing. Adobe provides an EMSS offering spanning marketing, advertising, analytics, and content management capabilities. Of the vendors included this study, Adobe maintains the highest degree of overall strategic focus on marketing and consumer engagement. Adobe is investing heavily in its platform’s core services to unify data, content, and shared functionality across products. Adobe stands out for its digital intelligence, content handling, and aggressive rollout of AI features. Reference clients praise Adobe for their application usability and account management.
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Adobe
Published By: Oracle CX     Published Date: Oct 19, 2017
The Software in Silicon design of the SPARC M7 processor, and the recently announced SPARC S7 processor, implement memory access validation directly into the processor so that you can protect application data that resides in memory. It also includes on-chip Data Analytics Accelerator (DAX) engines that are specifically designed to accelerate analytic functions. The DAX engines make in-memory databases and applications run much faster, plus they significantly increase usable memory capacity by allowing compressed databases to be stored in memory without a performance penalty. The following Software in Silicon technologies are implemented in the SPARC S7 and M7 processors: Note: Security in Silicon encompasses both Silicon Secured Memory and cryptographic instruction acceleration, whereas SQL in Silicon includes In-Memory Query Acceleration and In-Line Decompression. Silicon Secured Memory is the first-ever end-to-end implementation of memory-access validation done in hardware. It
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Oracle CX
Published By: Oracle CX     Published Date: Oct 19, 2017
This paper provides guidance to organizations interested in researching Oracle’s SPARC M7 and Oracle Solaris 11 security features and capabilities. It will also provide a high level overview of some of the noteworthy features that these two product offerings bring to the market. We will review industry best practices in information security as it relates to these Oracle products in the context of a secure implementation. This paper is not meant to be an in depth technical paper, position paper, or security implementation guide. It will instead endeavor to deliver a foundational level of knowledge of the SPARC M7 processor and server technology and the function set within Oracle Solaris 11 that are primarily relevant to information security as it is currently understood. The information used to compose this paper was collected from a variety of open sources, interviews with Oracle subject matter experts, and reviews of OEM (Original Equipment Manufacturer) documentation and specificatio
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Oracle CX
Published By: Infosys     Published Date: May 30, 2018
APIs are a convenient way for enterprises, particularly in the financial services domain, to monetize their services with minimum expenditure. However, making sure that the APIs are always available, scalable, and secure is vital for the API economy to truly realize its potential. A major financial services firm built an API platform to earn revenue by exposing its backend functions, but needed a partner to make sure the platform was well supported and available 24/7 to partners and developers. See how Infosys helped and the five key takeaways from the project.
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api, investment, platform, financial, services, domain
    
Infosys
Published By: KPMG     Published Date: Nov 13, 2018
No one knows what a future AI-filled society will look like, but we do know the transformations will be mind-blowing. What skills and capabilities must your organisation build to survive and prosper? Read our ‘Learning to Learn’ report, to discover: how AI will change the way economies, societies and businesses operate how AI will change the skills your workforce needs in the 21st century what AI means for the way we learn how AI will change the role of the HR function for ever.
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KPMG
Published By: KPMG     Published Date: Dec 05, 2018
Some HR leaders are confidently harnessing the disruptive technologies that will transform the HR function. How ready are you for the digital workplace? Read this report – which includes insights from HR leaders in some of the world’s most successful organisations – to understand: the anticipated impact of artificial intelligence and disruptive technologies the growing importance of the employee experience the potential of predictive analytics the changes required in workplace culture and capabilities for successful transformation.
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KPMG
Published By: KPMG     Published Date: Nov 06, 2019
Successful supply chain organisations of the future will adopt a technology-enabled, data-powered, insight-driven approach, and invest in recruiting top talent. If yesterday’s supply chains were rigid and reactive, tomorrow’s supply chains will be nimble and predictive. Begin now to jump start your supply chain transformation journey. Read the following article to explore these key insights: • Putting the customer first • Utilising platforms correctly • Winning the war for talent • Investing in future-ready capabilities • Leveraging cross-functional data • Exploiting micro supply chains.
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KPMG
Published By: insightsoftware     Published Date: Oct 19, 2018
Today, organizations are squeezing their finance and accounting functions like never before. Expectations are at an all-time high, yet resources are increasingly scarce. They must maintain controls, compliance, and keep up with complex accounting rules — all while meeting business demands for faster turnaround and lower costs.
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insightsoftware
Published By: insightsoftware     Published Date: Oct 19, 2018
Ninety-five percent of companies polled in a recent Gartner survey considered increasing efficiency and productivity top priorities for IT departments when determining future budgets. Of those companies, 43 percent viewed increasing efficiency as a high priority, while 42 percent considered increased productivity a high priority. Many departments—such as sales or service—focus on the company’s profits. And while a smooth-functioning IT department may contribute to the overall efficiency of an organization, it traditionally provides little to no contribution to the bottom line.
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insightsoftware
Published By: Dell EMC Storage     Published Date: Aug 15, 2019
The digital era is changing the way that organizations think about, protect, and monetize data. Now more than ever they are pushing to be digitally-driven, and to achieve this they must be data-driven. Data powers everything in modern organizations; analytics, digital experiences, IoT, and artificial intelligence are notable examples. All are essential to organizations that want to succeed in a digitally transformed world, but they simply cannot function without data. This is driving the shift from data as a static digital asset to data as a strategic business asset.
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Dell EMC Storage
Published By: Dell EMC Storage     Published Date: Sep 03, 2019
The digital era is changing the way that organizations think about, protect, and monetize data. Now more than ever they are pushing to be digitally-driven, and to achieve this they must be data-driven. Data powers everything in modern organizations; analytics, digital experiences, IoT, and artificial intelligence are notable examples. All are essential to organizations that want to succeed in a digitally transformed world, but they simply cannot function without data. This is driving the shift from data as a static digital asset to data as a strategic business asset.
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Dell EMC Storage
Published By: Dell EMC     Published Date: Oct 10, 2019
To compete in the digital era, organizations require a skilled and highly productive workforce, empowered by the right technology. Technology decision makers must match highly functional technology to the needs of every worker, enabling each person to have an experience that is productive and fulfilling, while taking organizational competitiveness to the next level. It’s a straightforward mandate but is not always easy for technology decision makers to achieve. To shed light on today’s digital-era workforce and its needs, Dell commissioned a study that is the subject of this report. The survey probes the requirements of users, patterns of work, and the desires and frustrations of workers in their quest to maximize their ability to contribute to their organizations. Learn more about Dell solutions powered by Intel®.
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Dell EMC
Published By: 3D Systems     Published Date: Feb 28, 2019
Ideal for engineers for prototyping and verifying designs across a range of industrial and consumer goods applications, the FabPro Elastic BLK material offers excellent compressive characteristics and shape recovery with a realistic opaque black rubber look and feel. Quick printing and quick curing, FabPro Elastic BLK material saves times and money versus outsourcing to a third party for manufacturing. Suggested applications include: • Overmolds, seals, grommets, grips and vibration dampening components • Functional parts including dust covers, push buttons and cable stress reliefs FabPro Elastic BLK material expands the range of functional materials for 3D Systems' most affordable industrial 3D printer, the FabPro 1000. Rugged and durable, the FabPro 1000 is designed for engineers and designers who want to save time and money by managing their design and prototyping processes in-house.
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3D Systems
Published By: 3D Systems     Published Date: Feb 28, 2019
Metal 3D printing is revolutionizing the manufacturing process. Complex shapes, enhanced functional properties and lightweighting are some of the unique benefits delivered by additive manufacturing (AM). While there is plenty of information about printing techniques, materials and hardware, a critical element is rarely mentioned: the need for an integrated software solution for metal additive manufacturing. It takes more than a 3D CAD model and a good printer to get a successful print. Metal AM software handles all preparation and optimization actions that are required for a printed part to meet the desired CAD model specifications. This ebook provides an overview of the preparation and optimization process for AM, explains the importance of software to the profitability of any additive manufacturing business and suggests what to look for when researching AM software solutions.
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3D Systems
Published By: 3D Systems     Published Date: Mar 07, 2019
Rewrite the rules of injection molding with 3D Systems thermoplastic additive manufacturing printers and materials. 3D Systems offers a wide variety of 3D printable thermoplastics, engineered for a range of applications. Materials specialists, designers, and manufacturing engineers can collaborate on getting the exact features they need for both aesthetics and function. These new design and manufacturing options open the door to improved products, new designs, new business models, and new markets. The key is to know when to use thermoplastic additive manufacturing instead of conventional injection molding. To read more about how 3D Systems can help your business download this whitepaper today.
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3D Systems
Published By: MobileIron     Published Date: Feb 17, 2015
The personal cloud is the most persistent data loss threat to the enterprise today because many employees use their own cloud services to store work documents. Traditionally, content security solutions functionally link security and storage which requires the migration of work documents to a new content storage repository in order to enforce security policies. This increases complexity by creating more repositories for the enterprise to manage. Most importantly, this approach does not solve the personal cloud problem because individual users continue to store their work documents, for convenience, in cloud services that IT cannot secure.
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cloud, mobileiron, mobile, security
    
MobileIron
Published By: Cisco     Published Date: Jun 21, 2016
Offices aren’t productivity factories anymore—they’re collaboration centers where individuals and groups can develop their best ideas. That means building out an office takes a whole new approach, and it isn’t just about using aesthetics and shiny toys to attract top talent (although that is part of it). Successful offices are functional tools that bring technology and people together so they can do their best work. Cisco® Collaboration tools bring people together to speed the decision-making process and help you execute on your most innovative ideas while cutting operational waste. Bring Cisco Collaboration to your workplace and create a workplace that works.
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Cisco
Published By: Dell     Published Date: Nov 20, 2014
Enterprises face more computing options than ever. This step-by-step guide explains how to choose whether a desktop, laptop, Ultrabook, tablet, convertible or all-in-one is the best choice for a particular employee.
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form factor guide, mobility, computing options, mobility
    
Dell
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