Published By: Aberdeen
Published Date: Jun 17, 2011
Download this paper to learn the top strategies leading executives are using to take full advantage of the insight they receive from their business intelligence (BI) systems - and turn that insight into a competitive weapon.
When building the ideal customer experience, it will be important to have cohesive, convenient, and productive customer interactions, no matter what stage of the customer journey. Technology will no doubt be at the forefront to integrate these qualities into every customer interaction at scale.
Therefore, when choosing a customer care technology like an Intelligent Virtual Assistant (IVA), it is important to not simply implement technology just for the sake of technology, but to make sure that it is enhancing the overall customer experience.
We all know that the customer experience is a big deal. By
2020, customer experience will overtake price and product
as the key differentiator. But due to the complicated nature of integrating a large-scale, customer-facing technology like an IVA, many companies don’t know where to start or how to ensure they are creating the best possible virtual assistant.
We’ve compiled some key technologies and features that should be top of mind when assessing internal expertise or selecting an external vendor.
To compete in a digital economy, today’s leaders must give their teams the right skills and tools to succeed. Made for a mobile, global workforce, G Suite unlocks teams’ full potential for innovation by opening up new ways of collaborating so that people can achieve more together. When teams use G Suite, they can react at a moment’s notice, generate breakthrough ideas, and maintain a shared purpose. Read this whitepaper to find out more.
To compete in the modern digital world, you need a
content-centric platform that provides file security
and supports real-time collaboration. Learn how
G Suite effectively, safely, and intelligently enables
teams to work together.
Published By: SendBird
Published Date: Nov 14, 2019
Media brands are beginning to see that while their content generates excitement, all of their
audience engagement takes place on external platforms. As a result, companies such as Facebook
and Twitter control the audience’s experience — and reap the many benefits of hosting conversations
and interactions surrounding content they did not create.
For customers, this fragmented landscape creates a disjointed user experience because they’re
forced to constantly switch between applications and risk missing the action in the process. They
use one app to consume content, another app to discuss with friends, and yet another app to chat
with the broader community.
De performance en manier van aanbieden van applicaties zijn
veranderd. Moet uw netwerk ook veranderen?
De cloud verandert hoe IT-teams applicaties aanbieden en de
performance van die applicaties beheren. Applicaties komen steeds
verder van de gebruikers af te staan en bevinden zich dan in netwerken
waarover de eigen IT-afdeling geen rechtstreekse controle meer heeft.
Veel apps staan niet meer in het datacenter van de organisatie, maar in
een openbare of hybride cloudomgeving. Er bestaan tegenwoordige
applicaties die zijn gebouwd op microservices en containers.
We’re seeing a global trend towards responsible investing. Increasingly, institutional investors are recognising the potential for ESG factors to affect the valuation and financial performance of the companies they invest in. At the same time, consumer demand for responsible investments is surging, especially from the younger generation.
“Responsible” or “sustainable” finance and a focus on environmental, social and governance (ESG) factors have moved firmly into the mainstream today.
This booklet presents the proof to address the issues around responsible investment implementation: statistics from across investment markets that show how significant this shift is.
Environmental/climate change risk, disruptive technologies and a return to territorialism were ranked the top threats to company growth. Specifically, 68 percent of CEOs agreed that their organisational growth will be determined by their ability to anticipate and navigate the global shift to a low-carbon, clean technology economy. Read now KPMG's CEO outlook report to understand what is on top of the asset management CEO agenda and to find out what investments CEOs are prioritising to improve organisation’s resilience.
When we first launched the Women In Alternative Investments Report (WAI Report) in 2001, we were among the few voices talking about women’s advancement in alternative investments. It was a delicate conversation and one that few people were comfortable having. But now, eight years later, the conversation has shifted. The issues have moved mainstream, the dialogue has broadened, and the voices are many, but change is afoot. Investors are pressuring Alternative Investment Firms to increase gender diversity at the funds and portfolios they invest in. Read the KPMG report to understand why achieving gender diversity is a business imperative.
The asset and fund management industry has grown signifcantly in the last decade, with surveys indicating about 65 percent growth since 2007, to over USD 80 trillion in assets under management worldwide.
As its importance to the world financial system – linking those with money to invest with enterprises and activities that require funding – is increasingly recognized, so both the industry and the regulators that police the sector become more prominent.
The industry and regulators are coming under pressure from a range of “external” voices – demanding investors and consumer groups, clamoring political and economic needs, changing priorities and hopes of civil society, an increasingly noisy press, the explosion in social media and the rapid growth of new technologies.
This sea of voices is directly influencing the regulatory agenda and increasing expectations on the industry. A fundamental rethink of firms’ mindset and investment offerings is required.
Welcome to KPMG’s third annual report tracking developments in China’s pension industry. This is a topic of great economic significance. As the world’s most populous country, China has an ageing society and is developing the infrastructure to take care of a growing number of elderly people. The topic also has business significance, especially for financial companies able to find opportunities in the fast-growing pension sector.
This report updates and builds on our findings from last year. That report identified sector convergence as one of the most distinct features of the Chinese pension industry, as well as highlighted several strategic themes that will influence its long-term development. In the pages that follow, we explain the most recent developments and their strategic implications.
"Every kind of online interaction—website visits, API calls to mobile apps, and others—is being attacked by bots. Whether it's fraud, scraping, spam, DDoS, espionage, shilling, or simply altering your SEO ranking, bots are wreaking havoc on websites as well as mobile and business applications.
But that’s not all: they’re also messing with your business intelligence (BI). They can skew audience metrics, customer journeys and even ad buys, making business decisions questionable and costly. According to Forrester, ad fraud alone was set to exceed $3.3 billion in 2018.
Not all bots are bad. In fact, your business depends on them. Search engine bots, for example, give your web presence visibility and authority online. Other good bots help you deliver better customer experiences—perhaps a chatbot provides instant customer assistance on your site. What’s important is enabling the good bots and blocking the bad ones."
Anwendungsperformance und Bereitstellung haben sich geändert.
Sollten Sie Ihr Netzwerk anpassen?
Mit der Cloud ändert sich grundsätzlich die Art, wie IT-Teams Anwendungen
bereitstellen und deren Performance managen. Anwendungen werden immer
häufiger an Standorten fernab der Nutzer installiert. Bei der Übertragung werden
häufig Netzwerke durchquert, die nicht direkt von der IT kontrolliert werden können.
Statt in Unternehmensrechenzentren befinden sich viele Anwendungen nun in
Public und Hybrid Clouds. Es gibt sogar eine ganz neue Art von Anwendungen:
solche, die auf Microservices und Containern basieren.
Published By: Workable
Published Date: Oct 09, 2019
In every organization, the recruiting process generates data: how long it took to fill one role, how many candidates progressed to the final hiring stage or how many comments hiring teams exchanged until they made a hire. Through tracking metrics, you can get tangible evidence of how successful your recruiting process is, rather than relying on intuition.
In this guide, we put together everything you need to know to start making the most out of your recruiting data. You’ll find:
A list of common recruiting metrics to track.
A detailed look into five of the most important KPIs.
How to collect data and track metrics consistently over time.
What impact will the cloud-enabled workplace have on your cybersecurity strategy? This year’s research shows that organisations are navigating a myriad of both old and new cybersecurity challenges to bring the cloud into scope.
Read this to discover:
• how growing cloud dependency has created distinctive challenges around cyber security
• what the biggest cyber challenges are for organisations in this context
• how intelligent automation and machine learning is being used to overcome operational obstacles hampering cloud security
• a set of cybersecurity considerations for modern IT environments.
As businesses start to experiment with true artificial intelligence, safe delivery of AI demands a new risk and control framework. This report, designed for anyone tasked with the safe delivery of AI, proposes an effective solution.
Read the report to find out:
• the risks associated with AI and the challenge of managing them
• a 17-category Risk & Controls framework for AI
• in-depth details for key categories, including security management, business continuity and knowledge management
• an essential glossary of AI terms.
Forces such as consumerisation, expanding regulatory requirements and the shift to outcome-based pricing are all compelling procurement leaders to re-evaluate strategies.
Read this briefing to find out:
• the key disruptors shaping the future of procurement
• how to develop an agenda to deal with disruption
• seven key areas of difference between current and future procurement models
• essential questions to inform your strategic thinking.