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Published By: KPMG     Published Date: Jun 06, 2019
Disruptive technologies are transforming our world. The challenge is to make sense of them in a way that delivers competitive advantage and a superior customer experience. Read this report to discover: • the four key characteristics of organisations doing this successfully • the ‘Six Pillars’ framework for customer experience excellence • real-world insights from global CX leaders • insights into the state of CX in 14 different countries.
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KPMG
Published By: Automation Anywhere APAC     Published Date: Apr 25, 2019
Global corporate enterprise AI practitioners are clearly still dealing with infrastructure issues related to talent and technology. End-to-end processes remain stubbornly carbon-based. Rule-based automation is truly not yet globally scaled across the majority of organizations. Double the AI And yet, the AI & Intelligent Automation Network members went from 21%, having deployed Intelligent Enterprise solutions to over 44% in just one year’s time. Over 4/5 expect to deploy AI in under two years The stated goal for deployment is just under 83% by the end of 2020. Considering the fact that they’ve essentially got two years, and those ranks have doubled in one year – doubling again in two years is achievable. Incidentally, that same number was only 67% a year ago. 50% expect to be established, globally scaling or refining AI in under two years Global corporate enterprise is in fact slowly but surely transforming into the intelligent enterprise of tomorrow. Having said that, it will be
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Automation Anywhere APAC
Published By: Schneider Electric     Published Date: Feb 08, 2018
This paper contrasts the features of medium voltage fixed circuit breaker switchgear (FCBS) and existing withdrawable circuit breaker switgear (WCBS) designs. Modern FCBS design elements that are discussed include an internal disconnect for isolation and grounding of circuits and interlocked operation among disconnect, breaker, and grounding switch for improved safety. Furthermore, features such as lower maintenance, smaller footprint, and reduced life cycle costs that result from its simpler design will be explored. By comparing the traditional ANSI WCBS technology to that of the FCBS, this paper will demonstrate that the fixed design, which has gained widespread acceptance in global markets outside the United States, is a viable alternative to the withdrawable designs.
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fixed circuit breaker, withdrawable circuit breaker, medium voltage, switchgear, arc flash, air insulated switchgear, gas insulated switchgear, ansi
    
Schneider Electric
Published By: Schneider Electric     Published Date: Feb 26, 2018
This on demand webinar contrasts the features of medium voltage fixed circuit breaker switchgear (FCBS) and existing withdrawable circuit breaker switgear (WCBS) designs. Modern FCBS design elements that are discussed include an internal disconnect for isolation and grounding of circuits and interlocked operation among disconnect, breaker, and grounding switch for improved safety. Furthermore, features such as lower maintenance, smaller footprint, and reduced life cycle costs that result from its simpler design will be explored. By comparing the traditional ANSI WCBS technology to that of the FCBS, this paper will demonstrate that the fixed design, which has gained widespread acceptance in global markets outside the United States, is a viable alternative to the withdrawable designs.
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fixed circuit breaker, withdrawable circuit breaker, medium voltage, switchgear, arc flash, air insulated switchgear, gas insulated switchgear, ansi
    
Schneider Electric
Published By: Adobe     Published Date: Mar 26, 2018
Yet again we have been blown away by the response to our Digital Trends survey, with almost 13,000 marketers taking part globally. This year’s report, now in its eighth year, gives an annual view of the ‘state of the nation’ of digital, alongside data showing what distinguishes outperforming companies from their peers.
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Adobe
Published By: Virgin Media Business     Published Date: Aug 05, 2019
Local authorities continue to search for ways to improve society – to increase economic growth and social mobility, and to address environmental goals through the regeneration of town centres and regions. Technology, as ever, undoubtedly plays a role in this transformation, but creating the ‘smart city’ of the future is more than simply adopting digital; at its core, a smart city uses technology to solve problems and improve citizen experiences. Global ‘smart city’ revenue is expected to grow to $88.7bn and, with its ability to deliver better public services, efficiently and sustainably, it’s no wonder. The economic impact of smart cities cannot be understated and, as the UK continues to tackle the uncertainty of its departure from the European Union (EU), it is critical that the needs of business are met. “Businesses need smart cities, or the innovation they represent, to thrive in a world where traditional industries are getting disrupted every day.”To facilitate this, it is vita
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Virgin Media Business
Published By: OutSystems     Published Date: May 30, 2019
In its sixth year, the OutSystems State of Application Development Report provides a comprehensive analysis of the challenges, priorities, and innovations faced by IT teams around the globe, at a time when organizational agility has never been so important. Agility is the central theme of this year’s report because businesses and their IT organizations face a multitude of disruptive forces in 2019. The threat of digital disruption and the consequent need for digital transformation has been a driver of IT strategy for years. Add to that the current uncertain global economic outlook, and it becomes obvious why business leaders are so concerned about agility today. How will IT “step up to the plate” and ensure that their organizations have the speed and adaptability to thrive, despite uncertainty? This context serves as the backdrop to our sixth annual survey of IT professionals as we seek to understand the state of application development better. We set out with five critical questions
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OutSystems
Published By: Oracle     Published Date: Aug 08, 2013
Oracle’s Global Customer Experience report surveyed more than 1,300 executives across 18 countries on the state of customer experience. This study, one of the largest of its type ever undertaken, yields crucial new insights on the challenges, strategies and lessons learned for succeeding in the customer experience era. Visit the Global Customer Experience Survey Microsite to read the complete research results or to use the CX Benchmarking tool to see where your organization stands.
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oracle, global customer experience, cx benchmarking
    
Oracle
Published By: Oracle     Published Date: Aug 15, 2013
Oracle’s Global Customer Experience report surveyed more than 1,300 executives across 18 countries on the state of customer experience. This study, one of the largest of its type ever undertaken, yields crucial new insights on the challenges, strategies and lessons learned for succeeding in the customer experience era. Visit the Global Customer Experience Survey Microsite to read the complete research results or to use the CX Benchmarking tool to see where your organization stands.
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customer experiences, customer service, oracle, rightnow cloud, cloud, crm
    
Oracle
Published By: NAVEX Global     Published Date: Aug 18, 2016
In 2015, NAVEX Global partnered with an independent research agency to survey ethics and compliance professionals with responsibility for administering training across their organizations. The goal was to determine their top priorities and challenges. The findings represent responses from 677 individuals responsible for ethics and compliance programs.
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compliance programmes, compliance, ethics, compliance programme, risks, ethics and compliance programme, risk areas
    
NAVEX Global
Published By: Microsoft     Published Date: Mar 23, 2018
Expectations for Customer Service continue to rise around the globe. Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement.
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Microsoft
Published By: Microsoft     Published Date: Oct 12, 2017
Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement.
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customer service, customer loyalty, digital trends, multiple channels, microsoft
    
Microsoft
Published By: Senn Delaney     Published Date: Mar 10, 2009
Senn Delaney President and CEO Jim Hart shares surprising results of a Thriving Global Leadership Study of thousands of leaders across 60 industries and 50 countries. The survey discovered a dramatic difference between those who are facing these times of crisis with what is defined as a high-thriving state of mind and those with a lower-thriving state of mind.
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senn delaney, state of mind, high thriving, measurement, customer focused, brand management, customer-centric, employee management
    
Senn Delaney
Published By: BeyondTrust     Published Date: Apr 11, 2019
The WannaCry ransomware attack in May 2017 crippled the UK’s National Health Service (NHS) and disrupted a range of organizations across 150 countries. Despite being a relatively unsophisticated attack, WannaCry was able to make such a global impact due to preventable vulnerabilities that had largely gone unaddressed. There were many more attacks in 2017, including high-profile breaches at Uber and Equifax, where heeding cyber-security recommendations may have reduced the impact and fallout. The scale and sophistication of cyber-attacks is not slowing down – ranging from phishing scams to cryptocurrency-based cyber-attacks, to statesponsored attacks on industrial control systems. These attacks present an ever growing challenge and serve as a reminder that organizations cannot afford to be complacent in the face of cyber threats. We’re living in a time when cyberattacks are a matter of when, not if, and security professionals must focus on mitigating their extent and damage.
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BeyondTrust
Published By: F5 Networks Singapore Pte Ltd     Published Date: Jun 18, 2019
According to the 2018 Global DNS Performance Benchmark Report, the state of DNS resiliency among enterprises and top SaaS providers is poor, with 60% relying on a single source for their authoritative nameservers. In this article, we’ll explore the necessity of having a secondary DNS service.
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F5 Networks Singapore Pte Ltd
Published By: Automation Anywhere APAC     Published Date: Aug 15, 2019
Global corporate enterprise AI practitioners are clearly still dealing with infrastructure issues related to talent and technology. End-to-end processes remain stubbornly carbon-based. Rule-based automation is truly not yet globally scaled across the majority of organizations. Double the AI And yet, the AI & Intelligent Automation Network members went from 21%, having deployed Intelligent Enterprise solutions to over 44% in just one year’s time. Over 4/5 expect to deploy AI in under two years The stated goal for deployment is just under 83% by the end of 2020. Considering the fact that they’ve essentially got two years, and those ranks have doubled in one year – doubling again in two years is achievable. Incidentally, that same number was only 67% a year ago. 50% expect to be established, globally scaling or refining AI in under two years Global corporate enterprise is in fact slowly but surely transforming into the intelligent enterprise of tomorrow. Having said that, it will be
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analyst, artificial intelligence, intelligent automation, rpa
    
Automation Anywhere APAC
Published By: HSBC     Published Date: Feb 27, 2019
So, you want to take your company global? For many organizations, forward growth means international expansion. While you may recognize the need for this growth, making it happen is another matter. In order to expand into new markets, you’ll need to identify your growth strategy, navigate unclear rules and regulations, understand cultural differences, and so much more. There are many complex considerations when growing your business globally – many of which you didn’t need to address in order to grow domestically. ____ The materials contained in this website are not intended for audiences located outside of the United States. This site does not intend to collect personal information about persons located outside the US and no marketing or services are directed at individuals located in the European Union. Content is Sponsored by HSBC
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HSBC
Published By: Amazon Web Services     Published Date: Oct 09, 2017
The following insights should be used as a resource for Chief Financial Officers (CFOs) as they lead or support their organisation through a cloud adoption journey. It is designed to provide an overview of cloud adoption drivers, costs, risks, and benefits, as well as raise important questions about staffing and technology decisions that are critical to success. It is also intended to help inform business cases, while surfacing measurements and indicators specific to cloud environments that impact the bottom line. The foundational guidance provided is a collection of insights captured and distilled from direct conversations and engagements between Amazon Web Services (AWS) and customer CFOs representing an extensive range of industries.
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global expansion, mergers and acquisitions, business agility, real estate, tax exposure, talent acquisition, operations investment
    
Amazon Web Services
Published By: Determine (Selectica)     Published Date: Jun 29, 2017
Procurement has shifting priorities. In CPO Rising 2017: Tools of the Trade you’ll learn what competencies and capabilities are required to become – and stay – best in class.
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Determine (Selectica)
Published By: OneLogin     Published Date: Oct 24, 2017
We’re living through a time where people, organizations and societies not only rely but thrive upon secure, simple and fast access to information. From small businesses, startups, enterprises and global conglomerates across all verticals; to local, state and federal governments; to educational institutions and nonprofits, we are continuously investing in our employees, devices, applications, networks and infrastructure that enable us to drive our collective missions forward. Ten years ago, business and technology leaders catalyzed a cloud app revolution that has changed the way organizations manage IT. However, through this transformative shift, the core requirements of IT remain the same. Technology leaders are responsible for ensuring that 1) information assets remain confidential and protected, 2) information systems are available and operational, and 3) people are empowered and productive with the apps and information they need. IAM is a technology and security discipline that has
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OneLogin
Published By: Systemware     Published Date: Sep 07, 2018
How’s your digital transformation going? What processes are you focusing on? Who’s leading the transformation? What technologies are a priority? What challenges do you face? To answer these questions, tap into the Forrester Data Global Business Technographics® Business And Technology Services Survey of your peers. Digital business pros should open this infographic to see the state of digital transformation.
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systemware, content management, digital transformation, content cloud, top key trends, intelligent information, data storage, enterprise content management
    
Systemware
Published By: Group M_IBM Q2'19     Published Date: Apr 11, 2019
This report describes the results from a groundbreaking global study by Thycotic that reveals major risk and compliance gaps in how organizations manage and secure their privileged accounts and access to sensitive systems, infrastructure and data. The 2018 Global State of Privileged Access Management (PAM) Risk & Compliance report highlights where many organizations are failing to fully put security controls in place to protect their most critical information assets.
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Group M_IBM Q2'19
Published By: MicroStrategy     Published Date: Jan 23, 2019
The MicroStrategy 2018 Global State of Enterprise Analytics Report, which surveyed 500 decision-makers from around the globe, reveals that leading organizations create a competitive edge through their use of data, with 63% experiencing improved efficiency and productivity, 57% realizing faster, more effective decision making, and 51% achieving better financial performance. Other top benefits include improved customer experiences, improved customer acquisition and retention, and the identification and creation of new revenue streams—all keys to digital transformation. What else did the 2018 report reveal? Read all the insights with both global and geo-specific views here. This infographic shares a few highlights from the new 44-page report which serves as a benchmarking resource for all data-driven organizations.
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MicroStrategy
Published By: MicroStrategy     Published Date: Apr 11, 2019
The MicroStrategy 2018 Global State of Enterprise Analytics Report, which surveyed 500 decision-makers from around the globe, reveals that leading organizations create a competitive edge through their use of data, with 63% experiencing improved efficiency and productivity, 57% realizing faster, more effective decision making, and 51% achieving better financial performance. Other top benefits include improved customer experiences, improved customer acquisition and retention, and the identification and creation of new revenue streams—all keys to digital transformation. What else did the 2018 report reveal? Read all the insights with both global and geo-specific views here. This infographic shares a few highlights from the new 44-page report which serves as a benchmarking resource for all data-driven organizations.
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MicroStrategy
Published By: ADP     Published Date: May 23, 2018
Your global organization’s network of human capital management (HCM) platforms is the nerve center of your entire enterprise. But passing data back and forth between disparate HCM systems has never exactly been easy. So your HR, payroll, talent, benefits and time and attendance systems, often specific to regions and countries, fire futilely across data synapses that in real-world terms leave you blind to the true state of your business.
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ADP
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