Technology is infiltrating K-12 classrooms at a rapid clip as
educators find new ways to employ computing devices and
online resources to improve education and learning. Overall,
the global market for education-related technology, services
and content is expected to grow from $193 billion in 2016
to $586 billion in 2021, a compound annual growth rate of
nearly 25%, according to the market research firm Research
When bound to regulation and compliance, process manufacturers find opportunities to grow through enterprise resource planning (ERP). However, 50% of process manufacturers execute non-integrated ERP strategies. This Aberdeen Group research study reveals best practices to help you adapt or select an ERP vendor that improves your business performance.
IBM Lotus Sametime: Real-time. Right now. Forces like Globalization and Converging Technologies require today’s mobile, distributed workforce to use the latest unified communications and collaboration technology to stay connected and keep everyone on the same page.
PTC, the Product Development Company® today announced that Samsung Electronics Co., LTD (SEC), a leading digital products manufacturer of mobile phones, televisions, and semiconductors, has selected PTC Windchill as its digital product development data repository to manage an integrated BOM of mechanical, electrical and software data across its globally distributed product development environment. Windchill is the standard enterprise PLM solution at SEC because of its powerful, Web-based support of key product development processes on a single technology architecture and execution environment.
Apacer, a global leader in memory modules, announced the introduction of SSD+ Optimizer, the world’s first Solid State Drive (SSD) optimization solution with HyperFast technology from performance and reliability innovator Diskeeper Corporation®.
When he joined SDBC in May of 2004, SunnyD's Chief Information Officer and Global Controller was faced with a classic build-or-buy decision, although the circumstances were less than typical. Despite the company just being carved out from Procter & Gamble with an experienced management team and a well-known brand name, it was missing a crucial operational element — an entire information technology infrastructure.
When you have a technology rollout to deploy on a nationwide or global scale, service efficiency is critical. While missed deadlines and unbudgeted project costs are always a concern, they should never be a likely outcome. By understanding the details of the Rollout Services Model (the second part of the Technology Rollout System), you can avoid the potential nightmares of project implementation and ensure that your project is completed on time and within budget.
As the third in our series, this paper continues the effort of providing information that enables you to evaluate a deployment company and its Technology Rollout System intelligently so that you can realize the most cost-effective and time-efficient project deployment.
Technology rollouts on a nationwide and global scale require technicians to perform onsite work. Though you may have hired a Technology Rollout Company to manage and deploy these technicians, they ultimately serve as direct representatives of your company.
Enterprises routinely claim to be focused on the customer experience, yet few really keep that promise. What’s in the way? Fragmentation and complexity in both customer data and customer-facing processes. IIA spoke with Wilson Raj, Global Director of Customer Intelligence, and Jonathan Moran, Customer Intelligence Product Marketing at SAS Institute Inc. about how organizations can leverage technology platforms and analytics to become more completely and genuinely customer-centric – making connections in the right way, at the right time, and on the right device.
IBM conducted more than 1,700 in-depth, face-to-face interviews with CEOs, general managers and senior public sector leaders from around the globe. Our newest CEO Study, the largest of its type ever undertaken, is the latest in the IBM C-suite Study Series. It explores how CEOs are responding to the complexity of increasingly interconnected organizations, markets, societies and governments – what we call the connected economy. Three themes emerged. Today's CEOs must:
- Empower employees through values
- Engage customers as individuals
- Amplify innovation with partnerships
Register now to access the insights that can help you lead more effectively through impactful connections with your employees, customers and partners.
Advances in human capital management technology mean that with the right talent management system in place, HR leaders can implement world-class strategies at their companies. Oracle Talent Cloud was developed using a holistic approach, so HR leaders can manage everything from recruiting, compensation and goal and performance management to employee learning and talent review, in a single, cohesive SaaS-based system.
The next generation of talent management practices and solutions will largely be driven by economic evolution, demographic changes, and technology advancements. These factors are dramatically influencing the way people work, the way companies are organized, and the way talent is managed. Current business and talent management processes and technology must evolve to effectively deliver business value over the next few years. This paper explores how current business and talent management processes and technology must evolve in order to effectively deliver business value in the next 5 to 10 years. The research presented in this paper is supported by interviews with thought leaders in talent management, including practitioners, academics, and technologists from around the globe.
IBM Global Financing can help firms in the retail industry adopt the solutions, technology and consulting to deliver a smarter shopping experience, build smarter merchandising and supply networks solutions, and drive smarter operations solutions.
Today's fast-paced global competition is pressuring businesses to increase the efficiency, productivity and profitability of their business processes and information flow using mobile technology. Doing this improves both efficiency and effectiveness.
Published By: Riverbed
Published Date: Feb 26, 2015
The financial industry is tough. Things change fast, and the field is always becoming more competitive and global. Likewise, clients are more demanding than ever, and customers now expect nothing less than 24/7 accessibility and reliability.
To succeed in this environment, financial services firms and their clients rely heavily on IT to get the job done. Unfortunately, many firms struggle to keep up with those demands and are held back by issues with technology – especially regarding mission-critical applications.
Published By: DocuSign
Published Date: Apr 24, 2018
Life science companies are experiencing a significant transformation in how they bring new products to market.
Organizations must adapt to changes in the marketplace, such as global product commercialization, specialized medicine, new regulations, new payment models, and new technology that are driving more product variety, smaller drug volumes, and shorter product life cycles.
To meet the needs of this new commercial model, life science companies must re-envision the global supply chain and evolve the tools they use to run their business. The supply chain that was designed for launching blockbuster products will not work in the future.
Today, the global supply chain relies on a manual, paper-based process centered on printing documents and sending them via overnight mail, fax, or e-mail with scanned attachments. This time-consuming and costly process is errorprone, tedious for customers and team members, and vulnerable to security and compliance risks.
As most companies now realize, analytics is increasingly more of an integral part of their day-to-day business operations. In a recent survey by a global research firm, 80% of CIOs stated that transition from backward-looking, passive analysis must shift to forward-looking predictive analytics. The challenge is that many analytic solutions are aligned to a specific platform, tied to inflexible programming models and requiring vast data movement. In this webcast, Forrester and experts from IBM will highlight how technology like Apache Spark on z/OS allows businesses to extract deep customer insight without the cost, latency and security risks of data movement throughout the enterprise.
Published By: Genesys
Published Date: Dec 20, 2018
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources.
This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement.
Read the report to get a detailed look at:
• The strategies that differentiates an Iconic firm from other businesses
• How strategies vary across regions based on maturity and customer expectations
• Future innovation management and technology
Published By: Zendesk
Published Date: Jun 26, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center.
Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers.
Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus