As businesses plunge into the digital future, no asset will have a greater impact on success than data. The ability to collect, harness, analyze, protect, and manage data will determine which businesses disrupt their industries, and which are disrupted; which businesses thrive, and which disappear. But traditional storage solutions are not designed to optimally handle such a critical business asset. Instead, businesses need to adopt an all-flash data center.
In their new role as strategic business enablers, IT leaders have the responsibility to ensure that their businesses are protected, by investing in flexible, future-proof flash storage solutions. The right flash solution can deliver on critical business needs for agility, rapid growth, speed-to-market, data protection, application performance, and cost-effectiveness—while minimizing the maintenance and administration burden.
In the past, companies have been able to adopt and utilize a business-as-usual IT infrastructure and get away with it. They purchased hardware to keep pace with data growth, managed multiple servers, and hired an ever-increasing workforce to ensure their organization succeeded. But with diminishing budgets and fewer resources, these institutions can no longer afford to carry out each and every one of these processes to maintain their IT infrastructure.
This guide explains how UK Export Finance can help you make sure your purchases of goods or services from the UK come with attractive terms of finance.
The UK has a long tradition of innovation and excellence, and is the world’s sixth-largest exporter. With an open and friendly business environment, and expertise in sectors ranging from manufacturing and construction to services and technology, the UK is a trusted business partner to buyers around the world.
Thanks to our flexible and competitive financing solutions, buying from the UK is more attractive than ever.
Published By: Dell EMC
Published Date: Feb 07, 2018
This paper is organized into sections describing the importance of IT infrastructure security and presents essential criteria IT leaders should use to identify end-to-end server security.
1. Trust and the Modern IT Infrastructure Why you should be concerned about server security (or the lack thereof).
2. End-to-end Server Security How Dell EMC defines end-to-end server security. In this section, we also provide crucial characteristics business and IT leaders can use to classify prospective server vendors.
3. Key Security Criteria for the Modern IT Infrastructure The security questions every IT leader should ask of their server vendor before embarking on an IT transformation.
4. Conclusion & Additional Resources
The objective of this paper is to highlight the Dell EMC comprehensive approach to server security. PowerEdge servers come with security built-in, not bolted-on. Using a Cyber Resilient Architecture, Dell EMC commits to end-to-end server security on all PowerEdge servers.
Your essential guide to making a great user experience. Create more love for your business with our 12 top tips. A good experience means more sales. A bad experience will not only stop you converting customers, but will effect your reputation as a brand. Many websites offer the same or similar products and services—if your shopper can’t find what they’re looking for easily, they’ll simply move on to the next site. Alongside our partner and e-commerce expert INVIQA, we’ve compiled our 12 top tips to help refresh your website’s usability. These little changes are easy to implement and could make a big impact to your conversion rates.
Published By: Genesys
Published Date: Feb 21, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect.
Learn how you can move beyond single interactions with true omnichannel routing:
• Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency
• Enable seamless transitions between digital self-service and live employee contact
• Replace single, random interactions with thoughtfully designed and optimized customer journeys
Published By: Monotype
Published Date: Feb 15, 2018
Technology is blurring geographic boundaries, bringing cultures together and connecting brands with consumers across the globe. But for brands trying to serve a global customer base, that can pose a real challenge. Fortunately, something as (seemingly) simple as fonts can help. This eBook highlights a few ways type can transform your global brand, as well as a few guidelines to help you get the conversation started.
According to the report, Benchmarking the Accounting Function 2015, only 56% of companies currently use automation to reconcile accounts. While many finance leaders want to change the process of reconciliation, the task can seem overwhelming.
However, developing a plan does not have to be complicated or time-consuming – and the benefits far outweigh the risks. A smooth, stress-free financial close adds qualitative value to the company by freeing employees to focus on strategic initiatives and ways to grow business.
A CFO’s Guide to Transforming the Financial Close shares how to build a center of excellence to streamline reconciliation so you can align objectives to overall business goals. Leading-edge automation tools can stop the madness of shuffling papers, sorting emails and searching spreadsheets, turning the reconciliation process from a cost center to a value-add for the company.
Learn from industry leaders on how to maximize omni-channel fulfillment, eliminating unnecessary costs and optimizing souring decisions.
Read this ebook to learn about:
How changing customer expectations require anywhere, anytime fulfillment of their orders and what this means for retailers
How you can manage the rising cost and complexity of these increasing demand
How AI technology can help you identify, and therefore minimize these costs, and determine the best sourcing decisions
The implementation of a distributed order management (DOM) system no longer has to be a daunting endeavor. Gartner surveyed 17 DOM software vendors and interviewed 25 retail clients with recent DOM implementation experience to develop a best practices guide.
Read the report to understand the keys to a successful DOMS implementation.
Are your load balancing strategies up to date? Download our guide to assess your current capabilities and understand where your focus should be. Included in this year's report is research, best practices, and conversations with teams at over 180 Global 2000 companies.
The role of IT is changing from a traditional focus on cost-efficient enablement to a more strategic contribution. Total Cost of Ownership (TCO), while important, is being surpassed by a growing focus on automation and orchestration that is needed to fulfill enterprise demands for security, agility, and innovation. The cloud-grade enterprise network – spanning the campus, data center, and branch – must be able to respond to rapid changes in business, growing reliance on hybrid cloud architectures, and the needs of users and customers. This IP Networking Comparison Guide examines the four key areas driving enterprise network priorities and looks at key factors within each. This document will give you a clear perspective on how the various options stack up on the most important features and capabilities necessary to meet your transformation needs.
The balance of power has shifted from brand owners to customers, and what people say about you online can either derail your business or accelerate its success. This is especially true for consumer-focused brands in industries such as retail, hospitality, automotive and healthcare
This guide will help you understand the role of online reviews in overall brand health, and the tactics to maximize your online reputation.
Published By: SessionM
Published Date: Jan 24, 2018
Download Gartner’s latest Market Guide for Master Data Management of Customer Data Solutions to learn market definition, analysis and recommendations, the criteria necessary for evaluating marketing data management solutions and how master data sits in the middle of the 360° customer view.
The relational database has been the foundation of enterprise data management for over thirty years.
But the way we build and run applications today, coupled with unrelenting growth in new data sources and growing user loads are pushing relational databases beyond their limits. This can inhibit business agility, limit scalability and strain budgets, compelling more and more organizations to migrate to alternatives like MongoDB or NoSQL databases.
Published By: LogMeIn
Published Date: Feb 27, 2018
Customer support is predicated on the instances when customers can’t solve their problem or get answers to their question(s) on their own. In some of those cases, such as phone calls or live chats, it can be difficult for agents to identify and resolve the issue without additional visual assistance.
With co-browse, agents can see what the visitor sees, provide guided assistance by highlighting items or filling out forms on a visitor’s behalf. Sensitive fields like social security numbers and passwords can be blocked from the agent’s view so private information remains just that, private. Bold360’s co-browse allows agents to follow visitors behind secure fields i.e. signing into their account – providing an extra level of support to customers.
31 percent of millennials reported that they would leave their current position due to lack of learning opportunities.
Younger generations are expecting more out of their work experience, which is making it harder to attract and retain top talent. We’re in the middle of a new era in terms of the way employees work and learn.
Bottom line? Learning content is one of the most significant investments when it comes to employee experience and it’s time for your company to step up to the plate.
Download our quick-guide on “4 reasons you should invest in a learning content strategy.” You’ll learn how it can change the way your company:
• attracts top talent
• onboards and attracts top talent
• retain hard-won talent
• achieve your business goals
Get your copy today.
Leaders care deeply about employee engagement. Most organizations measure it. Why aren't they equipped to address it?
How precise is your employee engagement barometer? Use this guide to gauge your organization's effectiveness in measuring and improving employee engagement by focusing on four main categories:
• Are you measuring the right things at the right frequency?
• Did you get actionable insights?
• Are insights delivered to the right people--managers (not just HR leaders and the CEO)
• Are people equipped to act quickly?
[Template] Achieve your goals by successfully mapping common sources of customer struggle to the right engagement opportunities. With ever changing customer expectations and behaviors in the new Guided Economy, Crate and Barrel decided to build a competitive advantage to improve customer experience, engagement, and acquisition across mobile and desktop shoppers.
By mapping struggle to engagements, digital channels are used to help shoppers select the right products, complete orders, or process payment transactions in a PCI-compliant environment.
Live online chat is proving to be a successful way to fulfill consumers’ desire to connect with companies. In the Guided Economy, customers expect chat to be consistently easy and effective at answering their questions and resolving their issues.
It may seem hard to provide a consistent experience because each chat engagement poses a unique question on a unique subject from a unique customer. But by focusing on how best to engage with customers via chat, this channel can become one of your most powerful sales tools.