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Published By: IBM     Published Date: Feb 13, 2007
This paper describes IBM's experience with and the benefits achieved from basic network convergence and IP telephony, the convergence of applications, and the ability to transform the enterprise business model.
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networking, convergence, ip telephony, network management, network convergence, business integration, application integration, ibm, ibm business model
    
IBM
Published By: IBM     Published Date: Feb 13, 2007
This paper provides an overview of opportunities and benefits of business communications integration and includes two "before and after" scenarios - one in financial services and one in healthcare - that demonstrate how IBM clients have benefited from integrated business communications.
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networking, convergence, ip telephony, application integration, business integration, ibm, business innovation, ip faxing, network convergence, ip networks, collaboration
    
IBM
Published By: IBM     Published Date: Dec 12, 2006
This white paper outlines the components of the Banking Data Warehouse (BDW) and how they assist financial institutions in addressing the data modeling and data consolidation issues relating to the SOX regulations.
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data warehousing, database warehousing, data consolidation, sarbanes oxley compliance, sox, compliance, banking, bdw, banking data warehouse, sarbanes-oxley act, security, ibm
    
IBM
Published By: IBM     Published Date: Dec 12, 2006
This white paper addresses the value of a company’s ability to integrate, analyze and optimize all types and sources of information throughout the product life cycle. 
Tags : 
it spending, product lifecycle management, data integration, data analysis, plm, product information management, data management, mdm, master data management, ibm
    
IBM
Published By: IBM     Published Date: Dec 12, 2006
This white paper will define different vendor approaches to developing business services and the relative cost implications of each approach for the customer. 
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service oriented architecture, soa, customer data integration, cdi, best practices, data integration, service-oriented architecture, customer interaction service, ibm
    
IBM
Published By: IBM     Published Date: Dec 12, 2006
This white paper will examine the potential of a technological breakthrough to reduce trust-based risks and change the way organizations reach a harmonious balance between consumer privacy and information sharing.
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identity management, compliance, knowledge management, contact management, information management, privacy, customer privacy, privacy policy, privacy policies, ibm
    
IBM
Published By: IBM     Published Date: Dec 12, 2006
The purpose of this paper is to highlight the issues, requirements, and technologies available for automated advanced name recognition.
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business process automation, data integration, data quality, information management, customer service, data management, enterprise software, contact management, marketing automation, crm, customer relationship management, ibm
    
IBM
Published By: IBM     Published Date: Dec 12, 2006
This paper gives the reader an overview of the functionality of IBM's WebSphere Customer Center, and explains why IBM is the strategic partner that more Fortune 500 companies select as their strategic platform for Customer Data Integration.
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cdi, customer data integration, data management, data integration, customer service, customer interaction service, websphere, name matching, ibm
    
IBM
Published By: IBM     Published Date: Dec 12, 2006
This case study outlines their success in achieving global simultaneous product launches, correct information for catalogs and advertising, faster price change notifications and better Point of Sale (POS) integration.
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data integration, product lifecycle management, information management, sales & marketing software, collaboration, business management, catalogging, catalog, cataloging, product information management, ibm
    
IBM
Published By: IBM     Published Date: Dec 12, 2006
This white paper will outline the components of the Banking Data Warehouse (BDW) and how they assist financial institutions to address the data modeling and data consolidation issues relating to the Basel II Capital Accord. 
Tags : 
data warehousing, bdw, banking data warehousing, compliance, risk management, basel ii, ibm
    
IBM
Published By: IBM     Published Date: Nov 06, 2006
This IBM white paper posits that most enterprises have yet to realize the full value of convergence and explains why the real promise of IP networks lies in converged applications. It goes on to explain how IP convergence can build real business value for today's busy contact centers.
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convergence, communications convergence, ip telephony, ip faxing, networking, network management, infrastructure, voip, voice over ip, productivity, customer experience management, application integration, ibm
    
IBM
Published By: IBM     Published Date: Nov 06, 2006
Download this paper to learn why IBM believes that the real business value of IPC voice systems is reflected in improved employee productivity, enhanced business processes, and the ability to deliver more responsive services and offerings.
Tags : 
voip, converge, productivity, convergence, communications convergence, voice over ip, ip telephony, ip faxing, service management, ibm
    
IBM
Published By: IBM     Published Date: Nov 06, 2006
Many forward-thinking organizations are beginning to see the true potential of the convergence of voice, video and data.  It has the power to transform business relationships, business processes and collaboration between employees, suppliers and customers.
Tags : 
convergence, network convergence, ip telephony, voip, communications convergence, infrastructure, ip networks, ipsec, collaboration, ip faxing, voice over ip, ibm
    
IBM
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