Published By: Genesys
Published Date: Feb 22, 2018
Is Your IT Team Ready to Enable Digital Transformation?
Customers want fast access to information and immediate problem resolution on any device, from any location, at any time. It’s up to IT to build the foundation for this digital transformation—and increasingly, it’s cloud-based. Make sure your IT team is on track to deliver.
An omnichannel contact center platform gives you a single, integrated view of the entire customer journey. And as a cloud-based solution, IT has the flexibility to deploy advanced features fast and cost-efficiently.
Read this white paper from Frost & Sullivan for a pragmatic approach to:
• Identify process changes and goals with lines of business
• Benchmark your current infrastructure and technology gaps
• Consider cloud omnichannel solutions for easier deployments and simple scalability
Technology has provided its share of pros and cons for the financial services industry. On one hand, it has created a level of transparency between customers and their financial health, giving them access to their account information and enabling them to apply for loans, transfer funds, pay bills and withdraw funds with the click of a mouse or the push of a few buttons. On the other hand, it has changed consumers’ expectations regarding banking as a whole, expecting a level of service other online sites provide, such as immediate customer assistance and problem resolution.
A software audit can be either an internal process, executed by an in-house team or consultants, or it can be done externally, by the vendor. If done internally, the results are used by the organization to check what software is installed across the network, how the software is being used and how this usage compares with the entitlements owned by the organization. If you haven’t already been audited—get ready; it’s not a case of if, but when.