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Published By: 8x8 Inc.     Published Date: Feb 13, 2017
The migration of contact centers from on-premises to the cloud is well underway and dramatically changing how companies deliver customer experience. That’s the conclusion of this 2016 survey by 8x8 and the Contact Center Network Group (CCNG) of 154 contact center professionals in the U.S. and UK. The November 2016 survey results uncover a range of trends and opportunities that highlight the importance of analytics, the increase in remote working, and the integration of more non-voice channels into the contact center. Download this complimentary report to learn: Major business drivers that are leading contact centers to cloud Surprising top method for measuring and improving agent performance Concerns and obstacles around moving to the cloud Increased prevalence of remote working and key challenges reported The most popular non-voice channels contact center managers would like to incorporate
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cloud contact center, ccng, analytics. remote working, non-voice channels
    
8x8 Inc.
Published By: UPS     Published Date: Nov 09, 2017
The Role of Additive Manufacturing in Production of the Future Additive manufacturing (AM) is the process of adding layers of material — most commonly plastics or resins, and increasingly metals — to produce products according to precise digital plans. With AM, products are produced using only the material necessary, therefore minimizing scrap. Modern digital technology is transforming every industry, including manufacturing. Yet in The Rise of Smart Operations, a survey of machinery manufacturers conducted by UPS and IDC, roughly one-half of the respondents said their digital or “smart” operations were lagging the competition or were at a significant disadvantage. Manufacturers will also find practical solutions they can consider implementing today to incorporate smarter operations in their production processes of the future.
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additive manufacturing, ups, industrial products, industrial products wholesale, smarter ops, smarter operations, industrial manufacturing
    
UPS
Published By: Microsoft     Published Date: Jul 20, 2018
If you are a developer or architect who wants to get started with Microsoft Azure, this book is for you! Written by developers for developers, this guide will show you how to get started with Azure and which services you can use to run your applications, store your data, incorporate intelligence, build IoT apps, and deploy your solutions in a more efficient and secure way. Before we dive in, let’s take a moment to see what the cloud—and Azure, in particular—can do for you.?
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Microsoft
Published By: Interactive Intelligence     Published Date: Apr 23, 2014
Customer Experience (CX) and Net Promoter Score (NPS) are two of the benchmark measurements companies now use to gauge customer satisfaction. And to understand how budgetary decisions impact CX and NPS outcomes, companies are turning to advanced contact center technology for strategic planning and big data. But business requirements to manage these outcomes successfully must incorporate back-office operations as well as the contact center. Read why.
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contact center, contact center strategy, customer experience, optimization, strategic planning, budgeting tools, workforce management solutions, call center
    
Interactive Intelligence
Published By: Trillium Software     Published Date: May 19, 2011
Insurers must combine information from disparate systems, applications, and business units to create an enterprise view of risk. By developing a process to incorporate geocodes into location intelligence, insurers can build a more accurate assessment of risk.
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trillium software, underwriting risk, insurers, location intelligence, geocodes, risk management, granularity, risk models
    
Trillium Software
Published By: Acquia     Published Date: Sep 14, 2011
With Drupal, it is easy to produce engaging, content rich websites, incorporate both structured and unstructured data sources, and blend published information with user-generated content.
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acquia, technology, drupal, assmebled web, content rich websites, user-generated content, data sources
    
Acquia
Published By: Adobe     Published Date: Oct 08, 2019
As the lines between business-to-business (B2B) and business-to-consumer (B2C) marketing continue to blur, the B2B marketing environment looks set to change, with companies seeing more demands placed on their operations to satisfy their audiences. To stay competitive, B2B marketers must expand their existing operating models to incorporate data-driven decision-making, relationship engagement, and digital technologies that enable individualized communications.
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Adobe
Published By: Spredfast, Inc.     Published Date: Feb 05, 2015
Integrating social sponsorships can be more than a logo. In fact, they should be. When you add social experiences to your sponsorship packages, you’re bringing brand partners all-new ways to engage with audiences and gain valuable exposure. You’re also creating more inventory and new revenue streams for your owned properties. Welcome to the Next Level in Sponsorship outlines 3 basic steps for successfully integrating social into your packages. Up-to-the-minute examples from The NBA, Discovery.com, Toyota, JCPenney®, and other innovators in the sports and media worlds deliver fresh perspectives and creative inspiration. Pump up the value of your sponsorship packages with social. Download our quick-read whitepaper today.
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spreadfast, sponsorship, inventory, revenue, social, advertiser, relationship, engage
    
Spredfast, Inc.
Published By: TeamQuest     Published Date: Apr 09, 2014
Using a simple, easy-to-understand scale from zero to 100, TPI is calculated automatically and provides a simple key performance indicator for overall health. Competitive solutions typically combine several KPIs using simple math to create an overall health KPI. But TPI incorporates more sophisticated analysis that actually understands the queuing behavior of computer systems.
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teamquest, tpi, kpi, virtualization, it professionals, optimize software, distributed environment, data center
    
TeamQuest
Published By: IBM     Published Date: Aug 10, 2012
This brief video shows how advanced analytics can incorporate survey methods designed to help you with every aspect of survey research - everything from gathering the data, to data analysis, to reporting.
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survey data, ibm, business analytics, ibm spss, patient satisfaction, analytics solutions
    
IBM
Published By: McAfee     Published Date: Aug 14, 2014
The exact number of AETs is unknown, but there may be hundreds of millions. To defend against AETs, your network security should incorporate seven critical features into your next gen firewall. Get this free report today.
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advanced evasion techniques, aets, next gen firewall, ngfw, data normalization, deep packet inspection, full stack inspection, apt
    
McAfee
Published By: Salesforce     Published Date: Mar 19, 2013
In order to satisfy today's customer, a case must be made to incorporate social media into your customer service strategy. Get the eBook now!
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social media, customer service, crm, engagement, technology
    
Salesforce
Published By: Enterprise Mobile     Published Date: Jul 14, 2014
A revolution is taking place, and it’s happening in every corporate office across the globe. Mobile devices have completely transformed the way we work, and with the increasing capabilities of the next generation of devices, the need to incorporate mobility into your strategic planning is only going to increase.
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managed mobility services, mobility-as-a service, enterprise mobile, mobility, enterprise mobility, mobile strategy, mobile management, device management
    
Enterprise Mobile
Published By: Enterprise Mobile     Published Date: Dec 04, 2014
A revolution is taking place, and it’s happening in every corporate office across the globe. Mobile devices have completely transformed the way we work, and with the increasing capabilities of the next generation of devices, the need to incorporate mobility into your strategic planning is only going to increase.
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managed mobility services, mobility-as-a service, enterprise mobile, mobility, enterprise mobility, mobile management, device management, mobile applications
    
Enterprise Mobile
Published By: Intel Security     Published Date: Jan 20, 2015
Computer networks are built to facilitate the flow of communication, not stop it. Unfortunately, data packets can be manipulated to look normal yet contain an exploit. These techniques evade standard security measures and, in most cases, can deliver a malicious payload without detection. Often, these advanced evasion techniques (AETs) take advantage of rarely used protocol properties in unexpected combinations. Most network security devices are not capable of detecting them. While many pass industry tests with high ratings, those ratings are based on protection against a limited number of threats. The exact number of AETs is unknown, but it is close to hundreds of millions. To defend against AETs, your network security should incorporate seven critical features into your next gen firewall.
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advanced evasion techniques, aets, next gen firewall, ngfw, data normalization, deep packet inspection, full stack inspection, apt
    
Intel Security
Published By: Microsoft Azure     Published Date: Apr 11, 2018
While it’s clear what the potentials of cloud computing are for your organization, it may be unclear the adjustments your IT organization will need to make in transitioning to the cloud. This guide is designed to help your IT team more effectively implement and integrate cloud technologies. You’ll explore key cloud concepts as well as Azure-specific tips and tactics around: General architectures that incorporate security, identity, and cloud design principles. DevOps and how it fits with cloud technologies. Integrating, planning, and managing cloud resources. Microsoft Azure governance.
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Microsoft Azure
Published By: DataDirect Technologies     Published Date: Mar 17, 2009
Connecting to a database requires a number of independent layers. The application needs to incorporate software that establishes the connection and calls to the database. A database connectivity layer needs to be in place to help manage security, communications, and data flow with the database. The database has a set of interfaces that help translate the client requests into actions within the database engine. And with the advent of .NET, the costs of managed versus non-managed code must also be considered.
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.net, data direct, microsoft .net architecture, scaling, effective architectural design, virtual machine, intermediate language, component object model
    
DataDirect Technologies
Published By: Silver Peak     Published Date: Jun 24, 2013
Background and Goals of the 2013 Application and Service Delivery Handbook Throughout the 2013 Application and Service Deliver Handbook, the phrase ensuring acceptable application and service deliver will refer to ensuring that the applications and services that an enterprise uses: Can be effectively managed Exhibit acceptable performance Incorporate appropriate levels of security Are cost effective
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application, service delivery, cost effective, security, technology, encryption, supporting chatty protocols, transmitting files
    
Silver Peak
Published By: Mobify     Published Date: Feb 20, 2015
Mobify’s Mobile Strategy Development Guide is aimed at retailers in the process of developing a mobile strategy or invested in upgrading their current strategy to meet customer expectations and incorporate emerging mobile technology. In our new guide, you’ll discover: - How to build a solid business case to win senior management buy-in - How to effectively assign responsibilities in the strategy development process - How to analyze your competitors’ mobile initiatives for best practices and lessons learned - How to identify the right metrics to measure strategy success
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mobile strategy, mobile development, mobile technology, customer engagement
    
Mobify
Published By: Honeywell     Published Date: Feb 18, 2016
A revolution is taking place, and it’s happening in every corporate office across the globe. Mobile devices have completely transformed the way we work, and with the increasing capabilities of the next generation of devices, the need to incorporate mobility into your strategic planning is only going to increase.
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managed mobility services, mobility-as-a service, enterprise mobile, honeywell enterprise mobility, mobility, enterprise mobility, mobile strategy, mobile management
    
Honeywell
Published By: AWS     Published Date: Jul 24, 2019
Join us to learn why Human-in-the-Loop training data should be powering your machine learning (ML) projects and how to make it happen. If you’re curious about what human-in-the-loop machine learning actually looks like, join Figure Eight CTO Robert Munro and AWS machine learning experts to learn how to effectively incorporate active learning and human-in-the-loop practices in your ML projects to achieve better results. You'll learn: When to use human-in-the-loop as an effective strategy for machine learning projects How to set up an effective interface to get the most out of human intelligence How to ensure high-quality, accurate data sets When: Available On Demand (please register to view) Who Should Attend: IT leaders and professionals, line-of-business managers, business decision makers, data scientists, developers, and other experts interested in implementing AI/ML on the cloud are encouraged to attend this webinar. AWS Speaker: Chris Burns, Solutions Architect Figure Eight Spea
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AWS
Published By: AWS     Published Date: Oct 07, 2019
Imperva, an APN Security Competency Partner, can help protect your application workloads on AWS with the Imperva SaaS Web Application Security platform. The Imperva high-capacity network of globally distributed security services protects websites against all types of DDoS threats, including networklevel Layer 3 and Layer 4 volumetric attacks—such as synchronized (SYN) floods and User Datagram Protocol (UDP) floods—and Layer 7 application-level attacks (including the OWASP Top 10 threats) that attempt to compromise application resources. Harnessing real data about current threats from a global customer base, both the Web Application Firewall (WAF) and DDoS protection, incorporate an advanced client classification system that blocks malicious traffic without interfering with legitimate users. Enterprises can easily create custom security rules in the GUI to enforce their specific security policy. In addition, this versatile solution supports hybrid environments, allowing you to manage th
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AWS
Published By: AWS     Published Date: Oct 07, 2019
Armor provides a managed Security-as-a-Service (SECaaS) solution that helps strengthen and unify your AWS, on-premises, and hybrid security to enable rapid detection, prevention, and response to cyberthreats in real time—typically with a lower TCO. Armor’s protection can be deployed quickly to help boost application availability. This can also play a role in increasing the visibility and overall security awareness across all your apps, no matter where they reside, because they are always operational. This solution also puts the tools—like a Web Application Firewall—in place to provide appropriate protection while being managed from a single pane of glass. Your organization can also continue using your existing security resources because Armor provides the integration to unify their offerings with the tools you already have in place. In addition, Armor’s Security Operation Center (SOC) is incorporated to reduce high threat dwell times (the amount of time a threat has undetected access t
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AWS
Published By: SAP     Published Date: Jun 23, 2009
Is your company seeking to incorporate finance as a core line of business? This SAP Executive Insight examines the changing role of the finance organization in today's business environment - and describes how companies can develop best-run finance organizations.
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finance, sap, business realities, best-run finance organizations, executive insight, sox, agile, metric
    
SAP
Published By: IBM     Published Date: Feb 24, 2015
IBM offers a comprehensive solutions portfolio that helps insurance companies integrate big data and analytics capabilities into their telematics strategy. The portfolio incorporates dozens of new patented technologies developed by IBM Research and builds on IBM Watson Foundations.
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telematics, ibm, insurance, big data, comprehensive solutions, small business
    
IBM
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