information access

Results 1 - 25 of 184Sort Results By: Published Date | Title | Company Name
Published By: Zendesk Ltd     Published Date: Sep 11, 2018
Customers have caught on that support interactions are getting better. When they reach out, they’ve come to expect an instant response that says “we’re here for you”. When they want information, it’s expected to be accurate, up-to-date, and easily accessible. Essentially, they come to expect efficiency during support interactions. As a result, businesses are becoming more cognizant of their self- service offerings. Customers want to be left feeling empowered; it’s even better when they can do so on their own. Self-service saves time for agents, cuts down on organizational costs, and leaves the customer with a positive outlook of a brand. This eBook delves into how AI can enhance your customer self-service offerings with automatically-generated knowledge bases, content cues for your service agents, and chatbots.
Tags : 
customer service, customer experience, artificial intelligence, chatbots, self-service
    
Zendesk Ltd
Published By: Dell     Published Date: Aug 08, 2018
In order to keep pace with the growth of business mobility without falling prey to its potential risks, IT must be able to efficiently address complex issues ranging from service provisioning, device procurement, and security oversight. Why? Information workers need access to often sensitive information across a wide range of business applications and devices from wherever they are. In other words, security and privacy policies that doesn’t impede end-user productivity will empower workers and boost their performance. In July 2017, Dell commissioned Forrester to conduct a study of the 21st century workforce and how their new habits, attitudes, and workstyles are reshaping the world of work. With more personas in a single organization to cater to, businesses are failing to deliver against workforce demands. To get their tasks done, workers are circumventing security policies to get what they want, in their moment of need. Organizations have to understand the different behaviors across
Tags : 
    
Dell
Published By: VMware     Published Date: Oct 02, 2018
The journey towards upgrading IT infrastructure is fraught with buzzwords and misinformation. In this special report, Gartner identifies the key challenges faced by infrastructure and operations leaders and provides strong recommendations for optimizing IT costs and investments. Submit the form to access the report and discover the ‘seven deadly sins’ I&O leaders must avoid in order to capture efficiency gains and produce strategic, outcome-driven results.
Tags : 
    
VMware
Published By: Hubble by insightsoftware.com     Published Date: May 22, 2018
Don’t settle. Forward-thinking finance professionals know that there is a better way. Though BI tools have provided visibility to data, they have in fact failed to provide direct access to enterprise information. However, evolution does not stop there: Next-gen corporate performance management solutions are among us and promise to deliver interconnected, flexible, and realtime data access. Agility achieved.
Tags : 
erp, enterprise, finance, evolution, performance
    
Hubble by insightsoftware.com
Published By: Attivio     Published Date: Aug 20, 2010
Current methods for accessing complex, distributed information delay decisions and, even worse, provide incomplete insight. This paper details the impact of Unified Information Access (UIA) in improving the agility of information-driven business processes by bridging information silos to unite content and data in one index to power solutions and applications that offer more complete insight.
Tags : 
attivio, data warehouse, unified information, data, content, unstructured content, integration, clob, blob
    
Attivio
Published By: ASG Software Solutions     Published Date: Jul 20, 2009
Managing service delivery in todayís complex and dynamic business environments demands new and different approaches from IT. The explosive growth and the rate of change of information has brought particularly daunting challenges for IT that have contributed to incredibly complex underlying infrastructures. To get a true picture of all of the components necessary to support an IT or Business Service, you must access and bring together data that resides in disparate data silos throughout the enterprise.
Tags : 
asg, sla, cmdb, bsm, metadata, itsm, metacmdb, lob, ecommerce, bpm, workflow, itil, cmdmdb, service optimization
    
ASG Software Solutions
Published By: Cisco EMEA Tier 3 ABM     Published Date: Dec 13, 2017
Modern networks are vast and complex, spanning the globe to make information available to everyone within an organization and have begun to encompass new areas of technology. The Internet has unlocked tremendous new capabilities and technologies, but these innovations require persistent and reliable network connectivity. Salesforce’s© Customer Relationship Management (CRM) cloud product for example is now widely used by businesses for its significantly lower cost and overhead when compared to on-premise predecessors. The cloud is driving an insatiable demand for faster, more reliable network access, and for IT organizations the pressure is on.
Tags : 
connectivity, network, management, configuration, security, reliability, meraki
    
Cisco EMEA Tier 3 ABM
Published By: Cisco EMEA Tier 3 ABM     Published Date: Mar 05, 2018
Modern networks are vast and complex, spanning the globe to make information available to everyone within an organization and have begun to encompass new areas of technology. The Internet has unlocked tremendous new capabilities and technologies, but these innovations require persistent and reliable network connectivity. Salesforce’s© Customer Relationship Management (CRM) cloud product for example is now widely used by businesses for its significantly lower cost and overhead when compared to on-premise predecessors. The cloud is driving an insatiable demand for faster, more reliable network access, and for IT organizations the pressure is on.
Tags : 
management, scalability, business, enterprise, technology
    
Cisco EMEA Tier 3 ABM
Published By: Akamai Technologies     Published Date: Feb 23, 2017
Microsoft’s SharePoint Platform is used by tens of thousands of enterprises worldwide to share information with employees and third parties. Many of these users access Sharepoint remotely, which is cumbersome and put the enterprise at risk. Read this paper to learn three reasons why IT needs a new approach to third-party access to Sharepoint.
Tags : 
third-party, access, sharepoint, platform, remote, enterprise
    
Akamai Technologies
Published By: Akamai Technologies     Published Date: May 05, 2017
Web applications are valuable tools for businesses of all sizes. These applications enable businesses to communicate with customers, prospects, employees, partners, and other information technology (IT) systems. By definition, web applications must be open, interactive, and accessible at all times.. This report, authored by Frost & Sullivan analysts, takes a comprehensive look at the current Web Application Firewall (WAF) vendor landscape and analyzes the current web application threat landscape and how vendors will scale to face it.
Tags : 
web applications, waf, ips
    
Akamai Technologies
Published By: Commvault     Published Date: Jul 06, 2016
Email is the backbone of today’s corporate business processes. It lives as the primary communication vehicle internally between employees and externally with customers, vendors, partners and investors. It is arguably today’s most pervasive and critical business application within which is stored the most valuable business content. To protect this vital information while working to eliminate risk, lower management costs and improve business insight, companies require a comprehensive email archiving solution. This solution should not only work to effectively retain email information in a searchable repository, the best email archiving solutions also provide a smarter approach to collecting, retaining and accessing data so that it can deliver true business value.
Tags : 
commvault, email archiving, data protection, email archiving solution, mailbox archiving, reduce bloat, o365
    
Commvault
Published By: Cisco     Published Date: Dec 23, 2014
Download the Cisco Mobility Solution Overview to get information on providing highly secure mobile access anytime, anywhere, building a unified platform for mobile applications, and improving relationships with customers and employees through new mobile experiences.
Tags : 
mobility, business solutions, cisco, mobile applications, secure mobile
    
Cisco
Published By: Citrix     Published Date: Apr 06, 2017
The NHS is currently evolving to meet the needs of an ageing population. This means that not only is the delivery of clinical care more challenging in the acute hospital setting but it increasingly relies on enhanced information access in the primary care, mental health and community environments too.
Tags : 
    
Citrix
Published By: Oracle CX     Published Date: Oct 20, 2017
With the growing size and importance of information stored in today’s databases, accessing and using the right information at the right time has become increasingly critical. Real-time access and analysis of operational data is key to making faster and better business decisions, providing enterprises with unique competitive advantages. Running analytics on operational data has been difficult because operational data is stored in row format, which is best for online transaction processing (OLTP) databases, while storing data in column format is much better for analytics processing. Therefore, companies normally have both an operational database with data in row format and a separate data warehouse with data in column format, which leads to reliance on “stale data” for business decisions. With Oracle’s Database In-Memory and Oracle servers based on the SPARC S7 and SPARC M7 processors companies can now store data in memory in both row and data formats, and run analytics on their operatio
Tags : 
    
Oracle CX
Published By: Akamai Technologies Australia     Published Date: Feb 07, 2018
Websites provide online businesses with an unprecedented level of contact with customers and end users. However, they also place business information where it can be easily accessed by third parties – often using automated tools known as “bots”. For many organizations, bots represent up to 50% or more of their overall website traffic, from good bots engaged in essential business tasks to bad bots conducting fraudulent activities. Regardless of business impact, bot traffic can reduce website performance for legitimate users and increase IT costs. Organizations need a flexible framework to better manage their interaction with different categories of bots and the impact that bots have on their business and IT infrastructure.
Tags : 
    
Akamai Technologies Australia
Published By: Cisco Umbrella EMEA     Published Date: Oct 12, 2018
The increase in mobile devices and cloud applications has changed everything, from where we work, to how we communicate, collaborate, and store information. A new approach to security is needed. The cloud is no longer a trend or a movement. It’s now so integrated into IT and infrastructures that, for many companies, it’s simply how business is done. The availability of mobile devices and cloud services has redefined how and where people work. Applications and servers are moving to the cloud faster than ever to take advantage of cost savings, scalability, and accessibility. The age of perimeter-only security is over. Find out more today about how Cisco can help.
Tags : 
    
Cisco Umbrella EMEA
Published By: HPE     Published Date: Dec 05, 2014
Data is the lifeblood of your business. To compete in today’s global information economy, you need to keep your IT systems up and running and provide consistent and reliable access to business-critical applications at all times. Application downtime or slow performance can mean diminished employee productivity, dissatisfied customers, and lost revenue. But keeping pace with change and managing growth can be a real challenge. Increasing numbers of applications, evolving technology, and rapid data growth are pushing older IT infrastructure to the limit—demanding more storage and bandwidth, greater security and agility, and higher availability than ever before.
Tags : 
platform, technology, lync, server, sql, flex-bundles, proliant, processors, server experience, customers, configuration, storage, networking, data management
    
HPE
Published By: HPE     Published Date: Dec 05, 2014
Data is the lifeblood of your business. To compete in today’s global information economy, you need to keep your IT systems up and running and provide consistent and reliable access to business-critical applications at all times. Application downtime or slow performance can mean diminished employee productivity, dissatisfied customers, and lost revenue. But keeping pace with change and managing growth can be a real challenge. Increasing numbers of applications, evolving technology, and rapid data growth are pushing older IT infrastructure to the limit—demanding more storage and bandwidth, greater security and agility, and higher availability than ever before.
Tags : 
platform, technology, lync, server, sql, flex-bundles, proliant, processors, server experience, customers, configuration, storage, networking, data management
    
HPE
Published By: Pega     Published Date: Apr 04, 2016
Customers are evolving. They are evolving in the way they get information about products, what goes into making their purchase decision and ultimately how they buy. Businesses need to evolve and adapt how they manage their customer relationships. Customer Relationship Management (CRM) software was supposed to improve front-end customer engagement across marketing, sales and service. Unfortunately, most systems have the opposite result. Companies spend too much time integrating and maintaining disconnected systems and too little time nurturing relationships. Organizations need to transform their organizations from the inside out—embracing new processes and technologies that gathers, stores and gives them access to customer data so they gain more insight into their customers and therefore create more effective marketing and service programs. Download this Ebook and gain a better understanding of how a more robust CRM system can improve customer management.
Tags : 
    
Pega
Published By: Oracle     Published Date: Aug 16, 2013
Steve Romeo, VP of IT and Business Technology Solutions at Breg, a sports medicine company, discusses the benefits of accessing sales information in Outlook or on an iPad with Oracle Sales and Marketing Cloud Service.
Tags : 
oracle, cloud, sales, breg, information access, marketing cloud service
    
Oracle
Published By: Oracle     Published Date: Aug 15, 2013
Steve Romeo, VP of IT and Business Technology Solutions at Breg, a sports medicine company, discusses the benefits of accessing sales information in Outlook or on an iPad with Oracle Sales and Marketing Cloud Service.
Tags : 
oracle sales cloud, oracle, cloud, sales, sfa, crm
    
Oracle
Published By: Box     Published Date: Nov 24, 2015
One of the biggest problems with any organization is complete alignment among all teams. A lot of this breakdown is due to outdated methods of sharing important documents and information. Teams function best when they are able to access and collaborate on critical documents, presentations and files. Download this whitepaper to learn the top five ways any business can benefit from Box and see how it will allow your organization to operate faster across all departments to ensure everyone is aligned while driving growth to maintain security of your files to keep your projects running smoothly.
Tags : 
sharing documents, driving growth, maintain security, sharing files
    
Box
Published By: Pega     Published Date: May 24, 2016
Customers are evolving. They are evolving in the way they get information about products, what goes into making their purchase decision and ultimately how they buy. Businesses need to evolve and adapt how they manage their customer relationships. Customer Relationship Management (CRM) software was supposed to improve front-end customer engagement across marketing, sales and service. Unfortunately, most systems have the opposite result. Companies spend too much time integrating and maintaining disconnected systems and too little time nurturing relationships. Organizations need to transform their organizations from the inside out—embracing new processes and technologies that gathers, stores and gives them access to customer data so they gain more insight into their customers and therefore create more effective marketing and service programs. Download this Ebook and gain a better understanding of how a more robust CRM system can improve customer management.
Tags : 
    
Pega
Published By: UNIT4 CODA     Published Date: Jul 13, 2011
IKEA uses one common finance system globally making accounting quicker and easier. Their standard Chart of Accounts updates information in real time from IKEA's operational systems, so each store has on-demand access to real-time performance data.
Tags : 
unit4 coda, coda financials, financial software, best-of-class, ikea, chart of accounts, system consolidation, capital, technology
    
UNIT4 CODA
Published By: CA Technologies     Published Date: Sep 29, 2011
Organizations must confront the reality that insider attacks are a significant threat and increasing in complexity. Given that so much of an organization's assets and information are online and accessible, organizations must take a proactive approach to defending against the insider attack. This proactive attack should involve a range of solutions that address identity and access management and information protection. Nothing can completely prevent all insider attacks, but those who adopt an aggressive proactive approach can help reduce risk, improve compliance, and enable the IT organization to better support business initiatives.
Tags : 
risk, attack, security, business
    
CA Technologies
Start   Previous   1 2 3 4 5 6 7 8    Next    End
Search Resource Library