Doing business across borders presents a whole host of unfamiliar challenges to today’s merchant.
As technological advancement and increasing globalization unlock international markets,
it’s tempting to imagine that a business model successful in one region can simply be transplanted into another.
Not so. The logistics of domestic and international transactions have changed, and so too have customer expectations and preferences. Customer and merchants pain points have transformed and multiplied.
In this report, we explore some of the core challenges businesses today face in their quest to succeed in global commerce.
We offer an overview of how unified commerce can both resolve these issues and offer new advantages and standards of best practice, enabling your business to meet the demands
of tomorrow’s customer, no matter their location, preferred payment method, and mode of contact.
Published By: ServiceNow
Published Date: May 14, 2019
Learn how ServiceNow has been applying machine learning and analytics with AIOps to help you cut through event noise to create actionable signals, identify service outages and degradations, remediate service and infrastructure issues accurately, and drive continuous improvement in service quality
Published By: ServiceNow
Published Date: May 14, 2019
In this report Gartner provides recommendations to address the key challenges I&O leaders are facing such as the inability to identify and remediate issues quickly, lack of insights to connect increasing volumes of data, and executive level sponsorship in tool replacement and consolidation.
Published By: Rackspace
Published Date: May 15, 2019
The guide to how SQL Server 2008 end-of-service can drive IT modernization.
End-of-service presents serious risks to your organisation if you don’t deal with it correctly—or worse—if you don’t deal with it at all, including the
loss of access to critical security updates and Microsoft hotfixes. Also, if you don’t take action, your organisation will be exposed to potential disruption from hackers and malware. That means valuable customer data could be exposed to attack, risking monetary and reputational damage. And from a regulatory standpoint, there could be compliance issues with rules such as HIPAA, PCI, and GDPR.
On the other hand, if you take well-considered action that aligns with your long-term strategy, end-of-service is also an opportunity for data estate
In this e-book, we’ll discuss how migration to Azure as part of your fix for SQL Server 2008 end-of-service solves for all these, and opens doors for the future of your data-driven business.
Keeping aging switchgear performing at optimum performance levels can be challenging. When it comes to the reliability of an electrical distribution system, it’s not a question of if a system component will malfunction, but when. Electrical equipment ultimately degrades and reaches the end of its useful life, no matter how much maintenance is performed. And, with the advancements in the design of the new circuit breakers, those with older technology are no longer considered sustainable solutions.
Plant managers and engineers must ensure continuity of operations and develop a plan to replace or upgrade aging switchgear. Facilities without a properly-implemented strategy put operations at risk that could lead to safety issues, equipment damage and/or downtime.
Coding errors are common--and costly. There were $2.91B in OIG investigative recoveries for FY18 alone. Hospitals need to catch coding errors prior to billing, or risk heavy fines, legal issues and even a damaged reputation. What if you could catch coding errors prior to billing? PwC SMART increases the efficiency and effectiveness of inpatient and outpatient coding quality evaluation process, and enables a mechanism for quality and compliance review. See how SMART led to $1.8M in net reimbursement impact for a network of independent healthcare providers in New Jersey, and learn more about the inpatient and outpatient solutions.
Published By: Forcepoint
Published Date: May 14, 2019
As more and more companies are encouraging their employees to work from anywhere, on any device, data loss prevention (DLP) has evolved from an option to a requirement. In the past, DLP has been associated with complicated deployments and pervading operational management issues, yet DLP is not so much a product but a strategy—success depends on methodology and execution. Download the whitepaper for insightful guidance on implementing DLP. Key topics include:
• Latest data-breach trends
• Assessing DLP vendors
• Nine-step framework
• Best practices to ensure success
The stadium had been using two-way radios
to support daily operations for more than
a decade — an analog-based system that
was nearing end of life. The radios and the
repeaters were starting to fail, creating
communications gaps for employees. Being
fully focused on the task at hand became
challenging for employees that were
concerned about the effectiveness of their
radios on which they readily relied on for
collaborating with other team members and
addressing issues swiftly. The original system
treated them well for a long time, but it came
time to retire the equipment and make the
move to digital.
To meet the challenges of intense competition and increasing customer demands, companies must tightly align their IT service management with business issues and priorities. This paper outlines the maturity steps involved in the progression towards proactive Business Service Management (BSM) and explains how ASG's metaCMDB helps secure its seamless adoption.
Published By: Mimecast
Published Date: Mar 01, 2010
How should you handle your growing email archiving issues? According to ESG (Enterprise Storage Group), the number of organizations using a SaaS-based email archiving solution has increased 350% in the past three years. It's not a question of if you should archive email, but how - and, the evolution of SaaS solutions makes sense to move email management to the cloud for a broader range of organizations.
Microsoft Exchange Server has been a crucial technological breakthrough in advanced corporate communication systems. Companies who utilize an enterprise-class email server like Exchange believe that email is mission critical, and value the productivity it enables. But an in-house migration to Exchange 2007 from an earlier version of Exchange or another email program will not be an easy task. Complexity, time and cost issues loom large over the IT department and are causing IT directors to search for an alternative solution.
Global corporate enterprise AI practitioners are clearly still dealing with infrastructure issues related to talent and technology. End-to-end processes remain stubbornly carbon-based. Rule-based automation is truly not yet globally scaled across the majority of organizations.
Double the AI
And yet, the AI & Intelligent Automation Network members went from 21%, having deployed Intelligent Enterprise solutions to over 44% in just one year’s time.
Over 4/5 expect to deploy AI in under two years
The stated goal for deployment is just under 83% by the end of 2020. Considering the fact that they’ve essentially got two years, and those ranks have doubled in one year – doubling again in two years is achievable. Incidentally, that same number was only 67% a year ago.
50% expect to be established, globally scaling or refining AI in under two years
Global corporate enterprise is in fact slowly but surely transforming into the intelligent enterprise of tomorrow. Having said that, it will be
Rising urbanization has brought unprecedented levels of traffic and congestion to our major towns and cities. Departments of transport are battling to ensure their regions aren’t negatively impacted by increased pressure on their road networks.
On the frontline are traffic operators and planners. Every day, they face complex challenges as they attempt to improve traffic flow, minimize incidents, and unearth solutions to network issues.
This eBook explains how traffic planners and operators can use data to help overcome some of the challenges they face.
Published By: Lenovo UK
Published Date: Mar 14, 2019
Lenovo commissioned Cebr to research the changing dynamics of workplaces around
the UK. The report quantifies the potential gains from remote working and looks at
issues such as: What attributes do people at the start of their careers look for in an
employer? Will there be a continued shift towards remote working? And how much
importance do people place on flexible working hours?
Published By: Zendesk
Published Date: May 21, 2018
Customers are more technically savvy than everand have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers onlyseek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only16% prefer the same contact for simple issues. The goal
of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
In this era of digital disruption, businesses must be more agile to capture opportunities. Many viewed cloud computing technology as the way to do this, promising to address agility, scalability, and cost. But in moving to the cloud, many found that its security, compliance, and performance did not fully meet their needs. Additionally, previous common thought was public cloud is less expensive than private cloud. We now know that is not true in all cases. Savvy businesses realise hybrid IT, which includes both offpremises and on-premises services, enables better agility. After initial experience with public cloud offerings, businesses learned that many workloads are best hosted onpremises, primarily due to security, compliance, performance, control, and cost issues.
Very little data is available on how effectively enterprises are managing private cloud deployments in the real world. Are they doing so efficiently, or are they facing challenges in areas such as performance, TCO and capacity? Hewlett Packard Enterprise commissioned 451 Research to explore these issues through a survey of IT decision-makers and data from the Cloud Price Index.
This white paper discusses the issues involved in the traditional practice of deploying transactional and analytic applications on separate platforms using separate databases. It analyzes the results from a user survey, conducted on SAP's behalf by IDC, that explores these issues.
BitSight relied on a key piece of software for business. As the number of software users grew, the complexity of deploying, managing, and maintaining a VPN infrastructure became a big, ongoing headache for IT.
Read the case study to see how Akamai helped BitSight solve their access issues.
This document will explore the challenges SMB IT faces today, how industry peers are addressing these challenges, best practices for these issues, and how IT professionals may be able to leverage HPE to achieve their goals.
While there are many security concerns in the cloud, this report focuses on 12 specifically related to the shared, on-demand nature of cloud computing. To identify the top concerns, CSA conducted a survey of industry experts to compile professional opinions on the greatest security issues within cloud computing. Download now to learn more.
Business users expect immediate access to data, all the
time and without interruption. But reality does not always
meet expectations. IT leaders must constantly perform
intricate forensic work to unravel the maze of issues that
impact data delivery to applications. This performance
gap between the data and the application creates a
bottleneck that impacts productivity and ultimately
damages a business’ ability to operate effectively.
We term this the “app-data gap.”
"This research by Nimble Storage, a Hewlett Packard Enterprise Company, outlines the top five causes of application delays. The report analyzes more than 12,000 anonymized cases of downtime and slow performance. Read this report and find out:
Top 5 causes of downtime and poor performance across the infrastructure stack
How machine learning and predictive analytics can prevent issues
Steps you can take to boost performance and availability"
Security and performance were once considered separate issues requiring very different solutions. But now that malicious hackers have discovered new and better ways to affect both aspects of a website, you need solutions that can plug security holes while enhancing frontend performance. How is that possible? In this report, we explore browser-based solutions that can beef up security and enhance end-user performance in one stroke.
This report examines several techniques for dealing with third party content issues in the browser, including HSTS, iframe, and prefetch. It also dives into service workers and browser-based scripts that provide many security and performance options.
Download it now and learn how you can jointly improve security and increase performance.
Published By: Zendesk
Published Date: Jun 29, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.