More and more organizations are looking to implement an intuitive remote support solution that gives support professionals on-demand productivity and provides quick resolutions to the ever-evolving set of pains that bedevil support teams today. But choosing the best remote support solution can be a challenge, especially as user expectations grow and systems become more complex and offer more options and features.
This buyer’s guide can help you select the remote support tool that will work best for your organization. With more than 15 years of experience, LogMeIn delivers remote support solutions with key features and functionalities that make us the market leader in the remote support space.
Published By: SAP Concur
Published Date: Sep 25, 2019
"Whether companies are expanding to sell into new markets or working with overseas suppliers, today’s CEOs are focused on driving profitable growth. But growth makes everything complex. Complexity manifests in many forms such as new industry and country regulations, ever-evolving tax requirements, and language differences.
Finance and IT leaders play critical role in helping CEOs overcome barriers and grow the business. In this new SAP Concur ebook Scaling Travel, Expense, and Invoice Management Growth, we discuss how CFO and CIO collaboration can help deploy intelligent, scalable systems to manage core financial functions and drive business growth as an Intelligent Enterprise. Download the ebook to learn more."
Published By: SAP Concur
Published Date: Sep 25, 2019
"Finance and IT leaders play critical role in helping CEOs overcome barriers and grow the business. In this new SAP Concur ebook Scaling Travel, Expense, and Invoice Management Growth, we discuss how CFO and CIO collaboration can help deploy intelligent, scalable systems to manage core financial functions and drive business growth as an Intelligent Enterprise.
Download the ebook to learn more."
Published By: NTT Ltd.
Published Date: Aug 15, 2019
As businesses are driven to digital transformation by changing market forces and customer expectations, many are looking to new technologies, including new infrastructure environments, as enablers. As a result, we are seeing a near-universal appetite for hybrid outcomes as business functions are executed across multiple on-premises and external infrastructure environments in pursuit of agility, cost, performance and other business benefits. Hybrid IT has become a key strategic imperative for a large portion of enterprises, impacting their IT objectives and expectations, and likely leading to new engagements with service provides for help designing, building and operating hybrid environments.
Hear from IDC analyst Mickey North Rizza and an SAP's Neil Krefsky as they discuss what intelligent ERP is, how it will impact your business, and how to get started. We will cover how an intelligent ERP will help to to:
Reduce complexity within your enterprise
Speed up decision making and time to value
Bring machine learning to the finance function
Despite the greater frequency of extreme weather events occurring around the globe, freight still has to be delivered on time and on a year-round basis. Truck drivers often find themselves driving through rain, snow, sleet, hail, fog, ice, thunderstorms, tornadoes and high winds. While drivers aren't generally expected to stick to pre-planned routes in extreme weather, fleet managers don’t really have the capacity to outline every possible alternate route in anticipation of a future hazardous weather scenario.
Data-driven route planning saves fuel, prevents accidents and improves ETAs, which is why many logistics companies are turning to advanced supply chain optimization solutions with real-time weather alerts and rerouting functionalities. Today, tech-savvy fleet managers are looking for exactly this type of tech innovations to provide them with a sharp competitive edge in an already crowded industry such as long-haul logistics.
As one of the world's leading location platforms, HER
Commuters and city travelers want to discover, plan and book the fastest, cheapest and most convenient way to get to their destinations.
At the same time, private and public transport organizations want to seize the opportunity to delight users with a range of services that help mitigate disruption and get people from A to B quickly and easily.
By reading this eBook, you’ll discover how APIs from HERE enable urban transport organizations to:
• Help passengers get from A to B with multimodal and intermodal journey planning
• Provide park & ride functionality to drivers
• Expanding an operational zone with optimized fleet usage and intermodal trip planning
• Provide users of ride-hailing services with public transport options
AI will transform the workplace in ways we’re still trying to imagine. What skills and capabilities will your organisation need to survive? Read this report to find out – with contributions from government, academics and the Big Innovation Centre.
Download the report to discover:
• how AI will change the way economies, societies and businesses operate
• how AI will change the skills your workforce needs in the 21st century
• what AI means for the way we learn
• how AI will change the role of the HR function.
Today’s customers want 24/7 access, mobile availability, quality, low prices, fast shipping, easy returns and instantaneous service. These expectations demand that every business function be customer-centric, including operations.
Read this report to find out:
• how to create customer-centric operations to deliver the customer experience
• the eight essential components of a connected, customer-centric enterprise
• why alignment between the COO and CIO is essential
• five key steps to start transforming operations to drive growth and create value.
From intelligent automation to advanced analytics, disruptive technology will enable the finance function to provide all of its services more effectively and efficiently. Find out how technology will change the way finance delivers transactional services, expert services and business partnering,
Read this report to discover:
• how automation in finance can deliver expert services more reliably and with smaller workforces
• how to design an agile workforce of humans and technologies
• how the finance function will shift to be part of a cross-functional analytics model that provides key insights to the business
As recognized leader in master data management (MDM), and a pioneer in data asset management, TIBCO EBX™ software is an innovative, single solution for managing, governing, and consuming all your shared data assets. It includes all the enterprise class capabilities you need to create data management applications including user interfaces for authoring and data stewardship, workflow, hierarchy management, and data integration tools. And it provides an accurate, trusted view of business functions, insights, and decisions to empower better decisions and faster, smarter actions.
Download this datasheet to learn:
What makes EBX™ software unique
Various capabilities of EBX software
The data it manages
Published By: Mimecast
Published Date: Oct 02, 2019
By any measure, Office 365 is a success as millions of Microsoft seats transition from on-premises Exchange to a cloud-based email service as part of Office 365. While Microsoft has been offering hosted email solutions for more than 20 years, they have hit their stride with Office 365, the third major iteration of the company’s foray into hosted/cloud-based email and collaboration.
This white paper discusses the key issues that decision makers need to consider as they evaluate the email, security, and resilience capabilities of Office 365. After reading this analyst perspective completed by Michael Osterman of Osterman Research, we believe you will better understand:
Special considerations related to hybrid Exchange and Office 365 email deployments
The importance of programmatic security efficacy rather than simple functionality
How to ensure business messaging continuity in the context of Office 365 outages
Whether third-party backup/recovery is critical for protecting your infrastr
Published By: Tricentis
Published Date: Aug 19, 2019
Let’s face it. Businesses don’t want—or need—perfect software. They want to deliver new, businessdifferentiating
software as soon as possible. To enable this, we (Development and Testing teams) need fast
feedback on whether the latest innovations will work as expected or crash and burn in production. We also
need to know if these changes somehow broke the core functionality that the customer base—and thus the
This is where Continuous Testing comes in.
Continuous Testing is the process of executing automated tests as part of the software delivery pipeline in
order to obtain feedback on the business risks associated with a software release candidate as rapidly as
Infinidat® enterprise storage solutions are based upon the unique and patented Infinidat storage architecture—A fully abstracted set of Software-Defined Storage (SDS) functions integrated with the best-of-breed off-the-shelf commodity hardware. Infinidat’s software-focused architecture, an evolution and revolution in data management design over 30 years in the making, solves the conflicting requirements of bigger, faster, and less expensive. This paper discusses the technology that enables Infinidat to be the only enterprise storage provider that achieves multi-petabyte capacity with faster than all-flash performance (over 1.3M IOPS at microsecond latency) and an unprecedented seven-nines availability, all at the lowest Total Cost of Ownership (TCO).
Multinational companies (MNCs) are facing a unique combination of escalating customer, competitive and operational pressures which are forcing them to fundamentally change the way they do business and manage their IT infrastructures supporting network, security and mobility needs.
Lack of IT resources, limited capex and more complex global implementations are driving an increasing proportion of MNCs to offload, or 'out-task', various aspects of their day-to-day management responsibilities to skilled third-parties that can help perform these functions well.
Published By: Infosys
Published Date: Aug 20, 2019
Transformation Propelled By Digital Maturity:
Incumbent organizations (as opposed to digital natives) fall into 3 clusters determined by their progress along the digital transformation journey.
Watchers: Who regard technology as an efficiency enabler and are trying to build a foundation for digital transformation.
Explorers: Those who regard technology as enabler for select functions that directly impact CX.
Visionaries: Rather, place technology at the heart of their business models and culture.
Published By: Genesys
Published Date: Jun 19, 2019
Successfully managing a contact center requires a collaborative, multidisciplinary approach to handle a broad range of operational and tactical tasks. Planning, day-to-day operations and quality management must be seamlessly orchestrated, along with human resources functions like recruitment, learning and development, and employee scheduling.
Read this executive brief to learn how to transition to an AI strategy that can take your team – and business results – to the next level. See how you can:
Create an AI strategy with a single data model that includes routing, interaction analytics, forecasting/scheduling and predictive engagement
Harness the power of your data to align customers with the best resource
Drive employee effectiveness by ensuring you hire the right people and manage their performance to drive their success over the long term
The most important component for brand relevance and long-term customer relationships is the ability of an organization to deliver captivating experiences that feel personal, every time. Roughly 90% of senior marketers worldwide are implementing personalization strategies…but only 6% rate their strategy as advanced. Winning this race to delivering authentic personalization requires more than a random mix of technology tools. You need a strong web experience foundation that fuels your personalization strategy. Using a variety of digital marketing tools may help you perform specific functions well, but without having them talk to each other, it’s difficult to personalize experiences—which leaves you defaulting to static web pages with generic information. Using the support of a rock-solid web foundation, you can bring uniformity to your digital properties and over just the right experiences to your customers again and again.
Gartner evaluates eighteen digital commerce platforms and for the second year in a row, Gartner has identified Magento Commerce as an Industry Leader (top 3).
According to Gartner, Leaders execute well against their current vision and are well-positioned for tomorrow. Magento Commerce, part of Adobe Experience Cloud, is innovating on platform functionality to help businesses like yours with the performance, scalability, and security required to deliver full-lifecycle customer experiences.
Digital commerce platform choice has grown in complexity due to increased vendor choice and breadth of offerings, pricing model complexity and emerging managed service offerings. This report evaluates 18 vendors of digital commerce platforms to assist application leaders supporting digital commerce.
Configuration Management is at the heart of the IT Infrastructure Library (ITIL®) and forms the foundation for Business Service Management (BSM). In fact, it is safe to say that neither the ITIL IT Service Management (ITSM) processes nor the BSM functions that leverage ITSM can be efficiently carried out without accurate configuration and dependency information.
Configuration Management is at the heart of the IT Infrastructure Library (ITIL) and forms the foundation for Business Service Management (BSM). In fact, it is safe to say that neither the ITIL IT Service Management (ITSM) processes nor the BSM functions that leverage ITSM can be efficiently
carried out without accurate configuration and dependency information.
The key benefit of creating a case management methodology is to multiply its effectiveness by replicating it across the organization's patient-facing departments, practices and functions. In this way, your organization can reduce costs, increase quality and streamline its operations.
VanillaSoft is used by thousands who need robust lead management software with CRM functionality but also need to power their inside sales reps and drive productivity by deploying best in class productivity tools.
The spatial analytics features of the SAP HANA platform can help you supercharge your business with location-specific data. By analyzing geospatial information, much of which is already present in your enterprise data, SAP HANA helps you pinpoint events, resolve boundaries locate customers and visualize routing. Spatial processing functionality is standard with your full-use SAP HANA licenses.
Published By: Dell APAC
Published Date: May 16, 2019
To compete in the digital era, organizations require a skilled and highly productive workforce, empowered by the right technology. Technology decision makers must match highly functional technology to the needs of every worker, enabling each person to have an experience that is productive and fulfilling, while taking organizational competitiveness to the next level. It’s a straightforward mandate, but is not always easy for technology decision makers to achieve.