Published By: Genesys
Published Date: Jun 19, 2019
Successfully managing a contact center requires a collaborative, multidisciplinary approach to handle a broad range of operational and tactical tasks. Planning, day-to-day operations and quality management must be seamlessly orchestrated, along with human resources functions like recruitment, learning and development, and employee scheduling.
Read this executive brief to learn how to transition to an AI strategy that can take your team – and business results – to the next level. See how you can:
Create an AI strategy with a single data model that includes routing, interaction analytics, forecasting/scheduling and predictive engagement
Harness the power of your data to align customers with the best resource
Drive employee effectiveness by ensuring you hire the right people and manage their performance to drive their success over the long term
Businesses expect IT management to demonstrate their contributions to end-user benefits and the bottom line while addressing immediate needs and long-term performance management goals. This white paper presents IT2020, a new performance management paradigm for meeting both of these expectations.
In order to provide high quality, cost effective business services in complex, distributed environments, improved IT management strategies are required. Business Service Management (BSM) is a strategic approach to managing IT services in support of improved business performance.
Because business success is tightly fused with technology, IT costs are rising, and this trend is expected to continue. As a result, businesses are demanding that IT be more than a static resource. IT is expected to deliver business results with a measurable contribution to the organization's bottom line.
Application management requires visibility from multiple vantage points within the IT enterprise, combined with a centralized information store that pulls the technology pieces of the application puzzle into a coherent whole.
Virtualization is now mainstream. Enterprises continue to heavily invest in virtualization projects and while short term hardware and cost saving benefits are being achieved, few enterprises achieve anywhere close to the full potential of virtualization as they struggle with new problems like assuring performance and availability, preventing VM sprawl, and maximizing resource utilization
Business Service Management (BSM) is of growing importance in the IT world. By managing IT systems according to the business services they support - like order entry, online sales, shipping, or customer service - IT is able to deliver on real business goals like providing competitive advantage, improving customer satisfaction, driving revenue growth, and increasing shareholder value.
This paper can help you achieve successful legacy modernization projects. It presents practical steps for starting application modernization projects and describes the benefits of three high payback strategies. It also reviews the criteria for evaluating a variety of modernization tools.
This white paper examines the true costs associated with the Tagging of websites to implement and track the performance of online marketing technologies such as web analytics, display ad serving and search marketing. This research was conducted by TagMan, a smart container tag with real-time attribution and web-page acceleration.
It is the Leaders challenge to create the circumstances that stimulate improved performance and execution from the people within their organization. The key question for business leaders is not "why" high performance but rather "how"?
The importance of nurturing a talented workforce cannot be understated. It enables your organization to perform effectively today, while also preparing you for future growth. But in reality, how many are companies actually nurturing their employees?
How important is compensation management in motivating your workforce? It is one of the top five job-satisfaction factors. Learn how to reward employees and yet hold steady on payroll costs in this complimentary SuccessFactors white paper.
Deploying a performance management
system is a powerful catalyst for increasing
employee and organizational performance.
If not handled properly, however, organizations
risk creating unnecessary administrative work
which can diminish some of the benefits. A key
challenge is to balance the tension between
creating a fair and consistent evaluation
process across the organization and measuring
employee performance based on individual
needs. What best practices should you follow to
help strike the right balance? How have other
leading organizations designed effective review
forms and processes?
Entrust’s SSL/TLS Best Practices Guide is a key resource for those charged with SSL (Secure Sockets Layer) and TLS (Transport Layer Security) deployment. In our guide, you’ll find expert advice from the thought leaders at Entrust on SSL/TLS certificate installation, and tips for managing security for optimal performance.
Included in the SSL/TLS Best Practices Guide:
Certificates and Private Keys
Enhanced Server Security
Our guide is designed to help make SSL/TLS certificate installation easier, so you can use SSL expertly and with confidence.
Unlock the benefits of Ethernet – An Expert Q&A Guide provided by Spectrum Enterprise. Find out how technology experts are using reliable Ethernet solutions to boost business performance. Get actionable insights from experts and learn how switching to a high-performance Ethernet solution from Spectrum Enterprise can deliver security and reliability across your network and IT infrastructure.
H&S Ventures provides management services for the Anaheim Ducks hockey team and its home-ice venue—the Honda Center. This popular indoor arena hosts scores of events and concerts, and H&S oversees everything from ticket sales to marketing and finance.
H&S’s performance is measured by attendance, big-name bookings and how much fans spend on merchandise and concessions. Digital innovation plays a crucial role in creating a thrilling live experience that raises fans’ satisfaction and their average “spend.”
In the financial services industry (FSI), high-performance compute infrastructure is not optional; it’s a prerequisite for survival. No other industry generates more data, and few face the combination of challenges that financial services does: a rapidly changing competitive landscape, a complex regulatory environment, tightening margin pressure, exponential data growth, and demanding performance service-level agreements (SLAs).
When companies invest in a performance center of excellence, it can take up to three years before it starts paying dividends back. As a result, customers are happier, outages are a seemingly rare occurrence, and performance becomes prioritized as a standard policy for application development and deployment.
Webanwendungs- und DDoS-Angriffe lassen sich nicht vorhersehen und treffen Unternehmen ohne Vorwarnung. Für die meisten DDoS-Angriffe (Distributed Denial of Service) ist nicht viel Know-how erforderlich. Angreifer können günstig Ressourcen mieten, die auf entsprechenden Seiten leicht zu finden sind. Trotz des geringen Preises führen DDoS-Angriffe zu vielen Problemen:
• Verlust vertraulicher Daten
• Niedrigere Nutzerproduktivität
• Beeinträchtigung von Partnerschaften und Kundenbeziehungen
Je nach Branche können sich so schnell Schäden von Zehntausenden US-Dollar ergeben – in einigen Fällen geht der Schaden sogar in die Millionen. Nur 2 % der Unternehmen gaben an, ihre Webanwendungen seien in den vergangenen 12 Monaten nicht Opfer eines Angriffs geworden. Bei 98 % war das Gegenteil der Fall.
Sicherheit und Performance wurden einst als separate Aspekte angesehen, für die ganz unterschiedliche Lösungen erforderlich sein sollten. Cyberkriminelle haben jedoch neue und überaus effektive Möglichkeiten gefunden, die Ihre Website in beiderlei Hinsicht gefährden. Erfolgreiche Lösungen müssen daher Sicherheitslöcher stopfen und parallel die Performance am Frontend optimieren. Wie ist das möglich? In diesem Bericht gehen wir auf browserbasierte Lösungen ein, welche gleichzeitig die Sicherheit optimieren und die Performance für den Endnutzer verbessern.
Wir untersuchen verschiedene Techniken für den Umgang mit inhaltsbezogenen Browserproblemen, wie z. B. HSTS, Inlineframe und Prefetching. Der Bericht behandelt zudem Service-Worker- und browserbasierte Skripts, die viele Sicherheits- und Performanceoptionen bieten.
Laden Sie den Bericht jetzt herunter und erfahren Sie, wie Sie Sicherheit und Performance gleichermaßen verbessern können.
Apps sind auf dem Vormarsch: Bei der Nutzung mobiler Geräte entfallen 85 % der Zeit auf Apps. Der App-Markt ist jedoch extrem umkämpft und 20 % der heruntergeladenen Apps werden nur ein einziges Mal geöffnet.
Wie können Sie Ihre App von der massenhaften Konkurrenz abheben? Der Schlüssel zum Erfolg ist die Performance.
Laden Sie diese Infografik herunter. Darin erfahren Sie, worauf es ankommt, um sich in den komplexen
App-Umgebungen behaupten zu können, und wie Sie Nutzer mit schnellen, interaktiven Apps überzeugen.
The Cisco SD-WAN solution is a cloud-delivered overlay WAN architecture that enables digital and cloud transformation at enterprises. It significantly reduces WAN costs and time to deploy new services, and, builds a robust security architecture crucial for hybrid networks. Enterprises today face major user experience problems for SaaS applications on account of networking problems. The centralized Internet exit architecture is inefficient and results in poor SaaS performance. And branch sites are running out of capacity to handle Internet traffic which is a concern because more than 50% of branch traffic is destined to the cloud. More importantly there are many dynamic changes in Internet gateways and the SaaS hosting servers that lead to unpredictability in performance. The Cisco SD-WAN solution solves these problems by creating multiple Internet exit points, adding high bandwidth at branch locations, and dynamically steering around problems in real-time, resulting is an optimal SaaS