NICE WFM 7.0’s Forecaster unlocks a high level of transparency into interaction history, allowing you to centrally forecast, schedule and manage contacts between multiple locations and ensure that site- and enterpriselevel objectives are met. With more than two thousand customers and two million users depending on its unparalleled ability to fine-tune the most precise forecasts, Forecaster allows you to plan and respond to the peaks and valleys of customer history through automatic collection of key historical data from all types of contact sources:
• Automatic call distributors (ACDs)
• Outbound dialers • Multi-channel routing platforms
• Back-office employee desktops
Download today to learn more.
Published By: pepperjam
Published Date: Jun 18, 2019
It happens too often: Marketers relying on advertising methods and platforms that work “just well enough” to keep the business going. And while many marketers realize their existing affiliate network provider isn’t delivering the results they crave, they’re under the assumption that this is as green as the grass gets. Perhaps they assume that it’s just simply, too hard, too costly, or too risky to move.
The truth is that it’s far more effective, easier and profit-boosting to make a switch to a new affiliate provider. Let us show you how less than 30 days and three simple steps can take you from good enough to great.
You’re almost there! Just complete the form to download Migrate Your Affiliate Program in 30 Days or Less!
You know that moving to the cloud is a huge opportunity for your business do great things. Be more agile, be more responsive, do things better.
But convincing everyone in your business isn’t easy, especially your security and compliance people who may well see the cloud as too big a risk.
This eBook is about answering those security questions – and communicating the six core benefits a data secure cloud will bring to your organisation.
The all-flash array (AFA) market has undergone significant maturation over the past two years. A high percentage of customers have already committed to an "all flash for primary storage" strategy, and every customer interviewed for this study was among those. In 2017, AFAs will drive over 80% of all primary storage revenue. All of the established storage vendors have entered this space, and there are several start-ups with over $100 million in revenue. With this level of market maturation, multiple segments have developed within the primary flash array space. There are systems targeted for dedicated application deployment, there are systems specifically for web-scale applications, and there are systems intended for dense mixed workload consolidation. These latter systems are driving most of the AFA revenue, and they aspire to become the primary storage platforms of record for enterprises of all sizes. This study evaluates the suitability of 10 vendors' AFA platforms for dense mixed ent
A must-read for IT professionals that provides a comprehensive analysis of the API management marketplace and evaluates 22 vendors across 15 essential criteria.
APIs are the de-facto standard for building and connecting modern applications. But securely delivering, managing and analyzing APIs, data and services, both inside and outside an organization, is complex. And it’s getting even more challenging as enterprise IT environments grow dependent on combinations of public, private and hybrid cloud infrastructures.
Choosing the right APIs can be critical to a platform’s success. Likewise, full lifecycle API management can be a key ingredient in running a successful API-based program. Tools like Gartner’s Magic Quadrant for Full Life Cycle API Management help enterprises evaluate these platforms so they can find the right one to fit their strategy and planning.
Apigee is pleased to offer you a complimentary copy of the Gartner report. Access in-depth evaluations of API managemen
Published By: Redstor UK
Published Date: Mar 12, 2018
A majority of businesses have adopted digital platforms across multiple channels and in many cases successfully utilised them to drive efficiency and profitability. Technology, and the data that often underpins it, has become an extremely valuable asset for businesses of all sizes.
The way that companies do business has also changed and technology has played a key role in this, customers now expect instant gratification and a service model that suits their specific needs.
This paper will analyse the cause and effect of companies implementing digital transformation strategies and understand the role of cloud technologies within this. It will also explore some of the wider aspects of business transformation and the journey’s businesses take to implement innovative technologies.
As with most innovations in business information technology, the ultimate truth about cloud lies somewhere in between. There is little doubt that cloud-based infrastructures offer an immediate opportunity for smaller organizations to avoid the costly investment needed for a robust on-premises computing environment. Data can be found, processed and managed on the cloud without investing in any local hardware. Large organizations with mature on-premises computing infrastructures are looking to Hadoop platforms to help them benefit from the vast array of structured and unstructured data from cloud-based sources. Organizations have feet in both cloud and on-premises worlds. In fact, one could easily argue that we already live in a “hybrid” world.
To the Marketer Who Goes Nonstop.
You don’t try. You do. And when you get that feeling, some might call it a spark of genius, you know anything’s possible.
At Oracle, we know greatness comes from great inspiration. Packed with powerful info, the Spark Series will get you up to speed on pivotal marketing trends – like advertising accountability – lightning fast.
Think of it as a catalyst that will put your strategy into motion. Because if anyone’s going to stay one step ahead, it’s going to be you.
In the past, B2B transactions occurred in face-to-face meetings as a sales professional worked a product demo, business luncheon, or boardroom presentation to influence a customer – and close the deal. Today, however, B2B stakeholders perform much of their product and service research online. In fact, 93 percent of B2B buying starts with online searching, according to a Pinpoint Market Research study. This research occurs long before a customer engages with sales.
As your prospects research and evaluate your offerings, they leave behind valuable clues to their intent. Understanding these clues – cracking the code – can help you tailor your messages to them, thereby providing them a more tailored, relevant experience. As a result, business-savvy marketing and sales departments have embraced marketing automation platforms, so their respective teams can work together on one common platform, reach B2B customers online, and drive revenue.
Marketing automation platforms automate repetitive
Despite multi-billions of investment, only a small number of UK firms succeed in making customer experience a source of value. How can you join them and get CX investments flowing through to your bottom line?
Read this report to understand:
• how CX leaders are reappraising organisational structures to get closer to the customer
• what four key principles they follow to build a connected customer experience
• how they are using events in customers’ lives to drive innovation and set new standards in customer experience
• how the connections enabled by CX platforms work as a springboard for success.
CA Workload Automation brings a central point of control and visibility to help assure efficient, reliable and secure business process management. It enables business workload design across platforms and operating systems, offering advanced monitoring and automated responses to changes and exceptions.
Enterprises understand that greater efficiency, improved time-to value, and new opportunities can be gained by using cloud platforms; automating and accelerating their IT delivery; and putting technology to work in new ways to digitally transform their business. The difficult question is how to create an organization that is able to deliver these innovations. Skilled resources do exist, but they command high salaries and are in short supply. In fact, 70% of respondents to a recent Computing survey stated that their companies face a shortage of cloud skills. While bringing in experienced staff who can guide and lead new initiatives is often a necessity, it’s vital to concurrently train your existing staff and adopt solutions that narrow the gap between the realities of the present and the hopes for the future.
Tighter security requirements and ever-faster networks are placing extraordinary demands on UTM platforms. In order to accelerate network traffic while blocking new threats, enterprises must deploy specialized hardware/software security devices.
Organizations are looking to SDN to improve network agility by incorporating network automation in cloud computing platforms. So far the focus of SDN has been on L2-L3 switching and routing services. However applications don’t just need network connections. They also need L4-L7 network services.
Published By: Teradata
Published Date: Jun 12, 2013
Until now, huge amounts of data have been ignored or underutilized simply because the tools didn't exist to make sense of it all. The good news is that increasingly sophisticated software is combining with growing computing horsepower to produce new analytics platforms that can handle all types of data from disparate systems Organizations can extract intelligence from their data to significantly outperform their rivals on growth, earnings, and performance.
Published By: LivePerson
Published Date: May 17, 2016
At the end of last year, the US alone had 435 million smart mobile devices in use — that’s 35% higher than the total US population. Among smartphone users, 68% use messaging apps regularly. And 84% of smartphone engagement with apps is spent communicating via text, email, and social channels.
What does this mean for brands? The current state of CX is broken. Brands focus too much on channel and transaction, ignoring the customer’s preferences, and, ultimately, negatively affecting their bottom line.
But wherever there’s a disconnect, there’s also opportunity. In increasing numbers brands are turning to messaging platforms and apps to offer more efficient, convenient customer service.
Published By: CareCloud
Published Date: Sep 09, 2014
In an increasingly complex business environment, U.S. physicians are banding together into mega groups that gain leverage with payers without sacrificing independence. Innovative technology platforms are playing a major role in making it happen. One leading mega-group shares its story.
"The significance of technology in higher education has
changed dramatically over the past decade. The rise of
mobile, social and analytic technologies is forcing institutions
to rethink their business models from the ground up. Institutions at all ends of the spectrum clearly need to embrace fundamental changes in their most basic business processes and platforms. A critical factor in
the planning for those changes includes finding the right partner to assist with a major platform shift to the cloud."
Digital transformation, typically associated with front-office changes like sales and marketing, has begun to revolutionize billing practices for forward-leaning enterprises. This infographic highlights the importance of evolving your billing for the digital economy. Discover the 4 survival tactics offered by cloud-based billing platforms.
Published By: Red Hat
Published Date: Sep 25, 2014
As a strategic partner in your business, you face increasing demands from your line-of-business leaders for new functionality and advanced capabilities, which you must deliver with a constrained IT budget. What could you do to meet these expectations and add value to the business if you could contain costs, increase operational efficiency, and do more with less?
You need to overcome several challenges. The cost of software licensing management is rising as a result of maintaining proprietary platforms or legacy technology, making it difficult to modernize your datacenter and migrate to more cost-effective solutions. You’re likely burdened by regulatory compliance mandates, which create enforcement, reporting, and auditing expenses.
And, like 67% of IT organizations, your budget is probably shrinking.
Red Hat can help. Red Hat® Enterprise Linux® gives you the high-value subscription model, built-in governance processes, and simplified migration path you need to aggressively lower your
Published By: Equinix
Published Date: Oct 27, 2014
Enterprises grapple with a host of challenges that are spurring the creation of hybrid clouds: collections of computing infrastructure spread across multiple data centers and multiple cloud providers. This new concept often provokes uncertainty, which must be addressed head on.
As more applications and computing resources move to the cloud, enterprises will become more dependent on cloud vendors, whether the issue is access, hosting, management, or any number of other services. Cloud consumers want to avoid
vendor lock-in—having only one cloud provider. They want to know that they will have visibility into data and systems across multiple platforms and providers. They want to be able to move servers and storage around without a negative impact on
This white paper, based on the Process Excellence Network and K2 webinar, “5 Ways to Transform Business Processes to Optimize Agility,” by Rob Speck, Vice President of Services at K2, focuses on:
What drives business process innovation
What causes organizations to adopt platforms that support process innovation
Examples of organizations that have done this and their return on investment (ROI) as a result
Download this white paper to discover the 5 key components to transforming your business processes.
This complementary template focuses on the eight key areas for business process automation success to help you evaluate the quality of the platforms you are considering – and to ensure that the system you choose is agile and flexible enough to meet your business needs.
WORKFLOW TOOLS AND FEATURES
INTEGRATION AND DATA SECURITY
USER AND RUN-TIME EXPERIENCE
REPORTING, ANALYTICS AND MONITORING