Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. That’s why it’s essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance.
To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
HR is all about serving your people, whether they are shiny new recruits or lifetime employees. But all too often, outdated and cumbersome paper-based processes get in the way of those goals.
Discover how HR departments are using electronic signatures to streamline the on-boarding experience, increase employee satisfaction, and focus staff away from mundane tasks.
Watch this webinar and discover how eSignatures can help you:
- Simplify the new hire process: NDAs, offer letters, background checks and on-boarding
- Streamline compensation and benefits: comp plans, stock option grants, and benefit plan notices
- Reduce admin overheads: holiday requests, contractor agreements, and internal approvals
- Ensure compliance: ISO compliance, new hire check-offs and audit support
There is an increasing demand for finance and accounting outsourcing (FAO) among middle market companies, as organizations become more comfortable with the solution. FAO helps companies enhance the efficiency and effectiveness of the finance and accounting function through process and technology improvements, enabling internal employees to focus on the core business.
RSM US LLP’s FAO platform goes beyond out-of-the-box functionality within technology solutions, integrating additional intellectual property, including workflows, business processes and organizational frameworks. By leveraging this comprehensive platform, our FAO team can help middle market companies overcome a myriad of finance and accounting challenges. These include hiring, training and developing staff, and most importantly producing actionable finance and accounting information in a timely manner to make critical business decisions.
When application and database numbers increase, how does an organisation avoid overstretching its staff, multiplying costs, and complications? Many companies are using Oracle Exadata—a platform that’s powerful, optimised, and cloud-ready when you are. And they’re seeing, on average, a five-year ROI of 429 percent, 94 percent less unplanned downtime, and 103 percent improvement in transaction rates. See our infographic for more significant findings.
The leadership of a new, marquee pharma
manufacturer approached KPMG with a paradox: It was
certainly marquee, but not new. As the highly publicized
spin-off of a global health services conglomerate, the
company began life with $18 billion in annual revenues,
an established product pipeline and instant
membership in the S&P 100. Reliant on the back-office
functions of its parent, it needed to quickly acquire the
back-office sinews of a truly stand-alone company: ERP
systems and core processes for finance, operations
and human resources.
During an intensive three-year engagement, KPMG
brought the vision of the company’s leaders to life,
working towards a target operating model through the
disciplined implementation of new systems, processes,
training and staffing. The multidisciplinary approach
eventually touched the lives of every one of the
company’s 21,000 employees, in 170 countries.
And as KPMG’s delivered tangible results, something
intangible emerged – a new company culture,
Published By: DigiCert
Published Date: Jun 19, 2018
Your website is your most important digital asset and so protecting it is as important as ensuring positive cash flow, paying staff salaries and keeping the lights on in the head office.
Despite the threats and the importance of website security, IT department organization, goals and technology – their ‘website security architecture’ – is often unfit for the purpose.
With correct planning and strong execution, CIOs and CISOs can create a problem-solving, self-aware, agile organization that is better protected against fast-changing threats. This white paper explores the challenges they face and suggests a roadmap for change.
In an era of "lean IT," the centralized management capabilities of cloud-managed Wi-Fi make it an attractive option to manage and maintain wireless LANs (WLANs) across multiple locations.
The decision to move WLAN management to the cloud requires one key assurance: end-to-end security from user devices to the cloud. This means that user data must be protected over the WAN and in the data center. These security measures should not require on-staff WLAN security expertise to manage. And security measures should be largely transparent to users.
This paper provides an overview of the security architecture of Ruckus Cloud Wi-Fi, as well as best practices for specific security scenarios.
All organizations should aspire to have the people, processes, and tools necessary to effectively execute an on-going penetration testing program. Failure to do so may result in poor tool selections, testing mistakes, and faulty interpretation of results that often lead to a false sense of security putting the enterprise at risk. IT security and audit staff, along with their managers and directors, should read this paper to clarify and misunderstandings about penetrating testing - from the true purposes and goals, to important process considerations, to tools and tester selection issues, and finally to safe and effective ethical hacking approaches.