When building the ideal customer experience, it will be important to have cohesive, convenient, and productive customer interactions, no matter what stage of the customer journey. Technology will no doubt be at the forefront to integrate these qualities into every customer interaction at scale.
Therefore, when choosing a customer care technology like an Intelligent Virtual Assistant (IVA), it is important to not simply implement technology just for the sake of technology, but to make sure that it is enhancing the overall customer experience.
Research shows that legacy ERP 1.0 systems were not designed for usability and insight. More than three quarters of business leaders say their current ERP system doesn’t meet their requirements, let alone future plans 1. These systems lack modern best-practice capabilities needed to compete and grow. To enable today’s data-driven organization, the very foundation from which you are operating needs to be re-established; it needs to be “modernized”.
Oracle’s goal is to help you navigate your own journey to modernization by sharing the knowledge we’ve gained working with many thousands of customers using both legacy and modern ERP systems. To that end, we’ve crafted this handbook outlining the fundamental characteristics that define modern ERP.
"Every kind of online interaction—website visits, API calls to mobile apps, and others—is being attacked by bots. Whether it's fraud, scraping, spam, DDoS, espionage, shilling, or simply altering your SEO ranking, bots are wreaking havoc on websites as well as mobile and business applications.
But that’s not all: they’re also messing with your business intelligence (BI). They can skew audience metrics, customer journeys and even ad buys, making business decisions questionable and costly. According to Forrester, ad fraud alone was set to exceed $3.3 billion in 2018.
Not all bots are bad. In fact, your business depends on them. Search engine bots, for example, give your web presence visibility and authority online. Other good bots help you deliver better customer experiences—perhaps a chatbot provides instant customer assistance on your site. What’s important is enabling the good bots and blocking the bad ones."
"The fast pace of innovation demanded by today’s digital businesses challenges traditional processes for the deployment and governance
of application delivery and supporting infrastructure. To address the increased pace of change, many organizations are transforming by adopting DevOps: a set of practices which employs continuous integration processes, breaking down the silos between development and operations teams.
As cycle times accelerate, and development teams adopt more Agile delivery methodologies, the traditional model for application security can be a drag on the speed and agility inherent in a continuous integration process. This creates a natural friction. Security teams can be perceived as slowing down or blocking delivery. At the same time, however, the apps are exposed to significant threats.
The goal of continuous integration is to deliver more frequent releases with more new capabilities to market, faster. It’s all about speed."
Our RPA implementation using a one-of-a-kind ARCoT framework helped a global pharmaceutical enterprise in their digital transformation journey. It improved their efficiency, quality and workforce morale. Read this case study to know how we can do the same for your enterprise.
"McKinsey conducted a study of CIOs and CTOs of large enterprises from 17 industries. 80% said they hadn’t reached the agility their business needs due to costly trade-offs like sacrificing speed for security or preferred tools for uniformity. Get the report, “Unlocking business acceleration in a hybrid cloud world,” to discover the top perceived trade-offs and how some CIOs have avoided them and steps to unlock the next stage of your IT modernization journey
Global fashion powerhouse Perry Ellis International upgraded from a six-year-old CRM system. In this guidebook, follow their journey to gaining a comprehensive view of consumer shopping behavior in an accelerated seven-week, implementation-to-launch period.
Published By: Dell EMC
Published Date: Oct 30, 2019
Digital transformation is a strategic imperative to modernize technology in response to new business realities. Businesses increasingly view hybrid cloud as a critical component of this transformation to enable greater agility, efficiency, and productivity. IT organizations need the right technology approaches and partnerships to make their cloud transition as effective and successful as possible.
Download this white paper sponsored by Dell Technologies and Intel® to learn more.
Compiling a cloud services comparison is a daunting task in the rapidlyevolving cloud environment. There are thousands of cloud services,
dozens of cloud service providers, and numerous Infrastructure-as-aService (IaaS) providers offering pay-as-you-go pricing models—each one
frequently changing and upgrading their portfolios.
We have chosen to limit our cloud services comparison to the top three
IaaS providers providing service in the Western Hemisphere—Amazon
Web Services (AWS), Microsoft Azure, and Google Cloud Platform
(GCP)—because, not only are these the IaaS providers most organizations
are familiar with, they are also the IaaS providers whose services most
organizations are likely to compare.
This eBook provides an introduction to the range of services offered by
the leading cloud service providers, information on regions and availability
zones, a breakdown of cloud storage services, and more, to help inform
you on your multicloud journey.
In today’s fast-moving, competitive environment, companies are migrating
to Microsoft Azure to increase their agility and decrease their time to
market. While the payoff for adopting Azure can be great, many are
finding it difficult to reach the cloud and business success they originally
It’s common for organizations investing in Azure to encounter
numerous roadblocks early in their cloud journey, including monthly
bills exponentially higher than anticipated and underutilized resources.
For organizations looking to reach cloud maturity—where cost and
performance are optimized, security and compliance best practices
are established, and one’s environment is governed by policy-driven
automation—gaining control of their Azure infrastructure is crucial.
The goal of this eBook is to help with just that. For those of considering
Azure or who are currently in the migration phase of your Azure cloud
journey, we offer insight and expert best practices to make the early
stages of your
Across every industry, C-level executives are
focusing on innovation and technology to improve
the efficiency and performance of their businesses.
Now more than ever they need to develop strategies
that make their organizations relevant, memorable
and competitive in an era where digital business
transformation is not just a goal, it’s a continuous,
Why must your C-level executives choose to
invest so much time and effort in digital business
'Just 50% of organizations embarking on a digital transformation journey report execution of their strategy as very or completely successful. Download the Forrester study to learn what the leaders are doing and get a roadmap to winning at digital transformation.
Component Content Management: A New Paradigm in Intelligent Content Services
While technology has changed the world, the way that companies manage information has inherently stayed the same. The advent of near-ubiquitous connectivity among applications and machines has resulted in a data deluge that will fundamentally alter the landscape of content management. From mobile devices to intelligent machines, the volume and sophistication of data have surpassed the ability of humans to manage it with outdated methods of collection, processing, storage, and analysis. The opportunity afforded by the advent of artificial intelligence (AI) has stimulated the market to search for a better way to capture, classify, and analyze this data in its journey to digital transformation (DX). The paradigm of document-based information management has proven to be a challenge in finding, reusing, protecting, and extracting value from data in real time. Legacy systems may struggle with fragmented information
As an IT leader, we know you have the desire to help the business deliver more and do better. Yet, it’s a tough and often a complex journey. There is no doubt you’ve heard of Hybrid Cloud, but do you know what outcomes it can deliver for your business?
The fact remains, Hybrid Cloud strategy implementation is challenging – there are no two ways about it. But what it offers are cost simplification, increased flexibility, reliability, and assurances around security and regulatory compliance. However, this assumes hybrid cloud has been planned and implemented in the correct way, which almost certainly requires outside help. If you’re considering Hybrid Cloud, tick off the right boxes to build your business case; learn about how to make the next move, the right one.
Published By: Rackspace
Published Date: Nov 06, 2019
Insights into avoiding migration regret amongst CxO’s:
The decision to move business workloads and applications to the cloud impacts all parts of the business and isn’t a decision isolated to the IT team.
Our latest research study on the different motives, concerns and experiences of executive peers and business stakeholders when securing buy-in for a strategic IT move found 97% of C-level executives in ANZ suffered from migration regret during their first cloud migration.
Packed with telling hindsight, over 200 c-suite executives shared their expectations and experiences during the cloud migration journey. They reveal what they would have done differently - namely enhanced communication and a clear plan of action - and offer practical advice to help others get buy-in internally and secure funding to support a move to the cloud.
More data means more opportunities to discover powerful, actionable insights around customers, internal processes, and the broad market. Unfortunately, legacy IT architectures and approaches can block progressive analytics efforts.
That leaves a lot of room for improvement, and the learning and investment curve for starting in analytics can be steep. However, tending to three core steps will prove immensely helpful on this journey:
• Establishing an organizational foundation
• Mapping the data pipeline
• Transitioning analytics proofs of concept into production
AI is fundamentally reshaping business as we know it. It drives innovation, efficiency, productivity, new operational models, and entirely new revenue opportunities. It is no wonder, then, that enterprises of all sizes are keen to adopt this transformative technology.
When embarking on the AI journey, however, it is critical to understand that data is the heart of any effective AI algorithm. So, for any enterprise looking to harness the promise of AI, the first question to ask is quite simply, “is my data ready?”
This technology brief simplifies the path to AI by offering actionable steps to data readiness.
Skilled IT teams understand that one cloud does not fit all. Compliance issues may demand that some data be held internally. Budget-imposed total cost of ownership (TCO) limits may push other data out to public clouds. Hence, a scalable multi-cloud infrastructure becomes imperative.
This whitepaper addresses key questions commonly raised by CIOs considering the move to multi-cloud. Further, it sheds light on how Intel® technologies such as the 2nd Generation Intel® Xeon® Scalable processors and Intel® Optane™ DC Persistent Memory can help boost your cloud credentials.
Published By: Rackspace
Published Date: Nov 06, 2019
In this hands-on guide, our AWS Amazing Minds share advice on how to navigate and optimise your cloud journey on AWS, tackling the 9 most common questions around upskilling on AWS, automation, DevSecOps, customised cloud and more.
Our customers were the catalyst for creating the Amazing Minds series. Independent research combined with insights from our day-to-day business interactions, told us unequivocally that they wanted to be part of the journey. We also know that a secure and high-performing cloud journey is at its best when it’s a shared experience.
Download the guide to see how you can achieve how performance outcomes on AWS and save time and money whilst doing so.
In today’s digital world, technologies such as cloud have become commonplace to take digital transformation projects to the next level. But while cloud is critical to business transformation success, Australian IT decision-makers (ITDMs) still feel that the C-suite does not understand the time and complexity of the journey.
This paper explores:
• Insights on challenges faced by Australian ITDMs when rolling out cloud projects
• The role of the ITDM today
• Key blockages IT stakeholders encounter when driving digital change, and;
• What they need from the business and wider technology ecosystem to navigate the risks associated with starting a cloud project or moving to a full cloud-first model.
Published By: Workday
Published Date: Jul 30, 2019
For many organizations, deploying a new Cloud ERP system is a great opportunity to upgrade technology, streamline processes, and refine strategy. This guide can offer actionable advice to get the most out of your deployment and set you up for a successful journey from the get-go.
In this e-book, you’ll discover
1. How next-generation cloud technologies such
as customer journey mapping platforms and
advanced analytics are poised to transform the
2. The top operational and technical challenges
that next-generation cloud technologies tackle.
3. Examples of how companies can tap into
next-gen cloud technologies to elevate the
A Chief Marketing Officer's Roadmap.
In this paper Acxiom shows how Media Mix Optimization can help overcome the complex challenges of today's marketing. Herein we not only detail both the "Journey" of MMO and its rewards but also how to avoid several key hurdles along the way.
Published By: Infosys
Published Date: Aug 20, 2019
Transformation Propelled By Digital Maturity:
Incumbent organizations (as opposed to digital natives) fall into 3 clusters determined by their progress along the digital transformation journey.
Watchers: Who regard technology as an efficiency enabler and are trying to build a foundation for digital transformation.
Explorers: Those who regard technology as enabler for select functions that directly impact CX.
Visionaries: Rather, place technology at the heart of their business models and culture.