knowledgebase

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Published By: CodeBaby     Published Date: Nov 27, 2012
Healthcare organizations are integrating intelligent virtual assistants to enhance online experience and reduce costs. This guide overviews the capabilities and benefits of using virtual assistants to engage, optimize, and complement existing service channels.
Tags : 
online self-service, customer experience, customer service, intelligent virtual assistants, conversion optimization, tech support, crm, web self-service, contact center management, virtual agent, knowledgebase, ecommerce, mcommerce, live chat, website optimization, multi-channel branding
    
CodeBaby
Published By: Microsoft Dynamics     Published Date: Jul 03, 2008
Find out how you can convert your pains into profit. Learn how Microsoft Customer Relationship Management (CRM) can help you develop profitable customer relationships. Microsoft CRM uses lead and opportunity management, incident management and a searchable knowledgebase. CRM also makes use of reporting tools for accurate forecasting, measurement of business activity, and employee performance.
Tags : 
sales, sales software, sales funnel, forecasting, analytics, business activity monitoring, microsoft, microsoft crm, microsoft dynamics
    
Microsoft Dynamics
Published By: Coveo     Published Date: Nov 13, 2013
This eBook outlines cutting-edge strategies and technologies that transform knowledge management initiatives by turning data and information from anywhere into actionable knowledge.
Tags : 
big data, internal knowledgebase, knowledge management, unified search
    
Coveo
Published By: Coveo     Published Date: Nov 13, 2013
In the health-care industry, every second counts. Learn how the Children’s Hospital of Boston uses Coveo to ensure clinicians and hospital staff easily local precise, critical patient care information.
Tags : 
internal knowledgebase, enterprise search, enterprise search solutions, unified search
    
Coveo
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