Published By: Broadsoft
Published Date: May 25, 2017
There is a lot of industry buzz about Key Performance Indicators (KPIs), but most contact centers currently focus on only one or two core KPIs, such as “Service Level,” and are only equipped to optimize these KPIs locally. Few contact centers have the tools to manage performance globally.
Business management software can provide improvements in business functions all around. But, making a decision for implementing new software can be a big task. This paper gives key reasons software drives growth in construction and contracting firms.
Published By: UNIT4 CODA
Published Date: Jul 13, 2011
This paper will explore the common Retail KPIs used today across all sales channels, define the formula, discuss potential ways to improve them, and explain their use in the routine management processes of the business.
We all know the wisdom of monitoring familiar key performance indicators (KPIs). Turns, gross margin return on investment (GMROI), sales, inventory measures, and other metrics will tell you how your business is faring—and that’s pretty important if you want to keep your hardware store in business.
However, just staying in business isn’t enough in a rapidly evolving retail world, so achieving improved KPI results is essential.
In this Epicor eBook, you’ll learn about eight easy-to-use tools that go beyond traditional KPIs to quickly improve business results, including:
• Reviewing store-to-store sales
• Identifying your top 100 items
• Monitoring excess inventory
• Viewing items with cost change and no retail change
Learn more about these tools, and discover what else you can do to improve your KPI results by downloading this Epicor eBook. Download now and go beyond retail KPIs.
Published By: SAP Inc.
Published Date: Jul 28, 2009
Learn how midsize companies are putting in place a business intelligence information infrastructure - making them more likely to adhere to their budgets and deadlines, concentrate on improving the overall business rather than just one department, and reward employees accordingly.
The professional services market is back—and more competitive than ever.
How will you outperform your competitors? By monitoring the financial metrics that matter. Through years of thorough research, Service Performance Insight has analyzed and identified the profit-centric measures that are highly correlated with financial success in professional services.
Download the white paper, "The 5 KPIs that Matter for Professional Services," to learn:
• The importance and primary characteristics of financial maturity.
• The 5 financial metrics critical to service organizations.
• Where successful service organizations fall in these metrics.
How strong is your renewal program? Are you able to predict and analyze your performance correctly? ServiceSource® believes that the real yardstick of renewal performance lies in a comprehensive set of key performance indicators (KPIs) that can tell a much broader story. Over the last 13 years and over 145 engagements, we’ve identified these twelve critical factors for successfully measuring and growing your renewal revenue. This whitepaper provides a detailed overview of those KPIs.
This white paper outlines the advantages of WebSphere Portal for System z software and provides essential information to those considering adding Web-facing workloads on their mainframe hardware. Also, with these WebSphere Portal for System z options, IBM illustrates its ongoing commitment to mainframe computing and underscores the business value that remains inherent in the System z platform. Learn more today!
WebSphere Portal remains IBM's strategic front end for SOA. It enables our clients to closely align their business objectives on standards-based platforms with role-based delivery of composite applications across and beyond their enterprise. At the end of June we delivered a new version of WebSphere Portal Version 6.1. This release significantly improves performance by tapping into the 64-bit capabilities of the IBM System z platform. Click here to learn more!
Improving access to core applications and data is just one of many mandates facing IT, along with improving collaboration, reducing administration costs and improving performance. Fortunately, shops running System z have an advantage. You can integrate and enhance your System z assets faster when you use the version 6.1 update to IBM WebSphere Portal on z/OS. Use it to quickly deploy business applications across the enterprise, reduce costs and increase flexibility with workloads centralized on System z.
This report reveals how Best-in-Class firms distinguish themselves from all others by routinely benchmarking and measuring their service performance; implementing effective measuring, monitoring and tracking systems; integrating service KPIs with company-wide CRM or ERP systems, wherever possible; and establishing a formal process for automatically collecting and disseminating data.
Published By: TeamQuest
Published Date: Apr 09, 2014
Using a simple, easy-to-understand scale from zero to 100, TPI is calculated automatically and provides a simple key performance indicator for overall health. Competitive solutions typically combine several KPIs using simple math to create an overall health KPI. But TPI incorporates more sophisticated analysis that actually understands the queuing behavior of computer systems.
Find out how to meet the challenges facing your midsize company and benefit from the road map that takes you through the process of deploying a BI solution, enabling you to start small and then build incrementally on your initial success to make fact-based and BI-driven decision making pervasive in your company.
With more accurate sales forecasts and enhanced identification of potential problems and opportunities, Oracle Sales Analytics helps close business faster and increase overall sales revenue. Find out more today!
Published By: Omniture
Published Date: Jun 27, 2007
The beauty of Web analytics - and the promise of the Internet - is the ability to capture nearly unlimited amounts of data about your Web site. So how can you turn these incredible data resources into clear and actionable insights? A good place to start is by defining key performance indicators or KPIs.
Key Performance Indicators and To-Do Lists provide the opportunity for a company to more fully utilize information already available within the organization to promote greater efficiency, stronger performance, and continuous improvement – all directed toward accomplishing company-wide business objectives for greater stronger asset performance.
Download this free report to explore the potential of applying business performance management principles to advance document performance management to reduce costs; better manage documents as vital strategic, financial and information assets; and secure positive returns on investments from outsourcing. Learn more today!