However, big data and analytics solutions can have shortcomings. Proprietary and best-of-breed approaches can require valuable time and resources to build, integrate and maintain — while outsourcing data analytics can constrain reporting frequency and timeliness. In a world where operational efficiency and fast, reliable information is paramount, these limitations can put payers at a competitive disadvantage.
Global competition for talent, outsourcing labor, compliance legislation, remote workers, aging populations—these are just a few of the daunting challenges faced by HR organizations today. Yet the most commonly monitored workforce metrics do very little to deliver true insight into these topics. Leaders need to graduate from metrics to people analytics in order to uncover the important connections and patterns in their data that lead to better workforce decisions.
While the legal requirements to provide employees with paid or unpaid leave for family and medical issues become more complex, the leave-management tools and services available to employers continue to expand.
Employers with the budget to do so are outsourcing—often to a single vendor—leave-management tasks for the federal Family and Medical Leave Act (FMLA) and Americans with Disabilities Act (ADA), and state and local leave ordinances, according to recently released findings from a survey of 1,203 employers conducted in 2017. Employers with the resources to manage leave internally are increasingly using technology to assist them.
Every business day, corporate campuses across the country function like small cities requiring highly specialized facilities and logistics management services. This paper will explore effective and efficient Corporate Campus Logistics Services to ensure the efficient flow of materials and people at large multi-building office campuses serving thousands of employees. Corporate facilities, real estate management, logistics and procurement teams as well as commercial real estate management companies are charged with sourcing the services that are the underpinnings of these mega-campuses. It’s an effort that spans a wide range—coordinating the receipt and distribution of supplies, equipment and packages; safely transporting thousands of employees as well as suppliers and contractors to locations within the campus; tracking and warehousing countless materials to support daily planned and unplanned workplace needs. Learn more about lowering costs, streamlining operational efficiency and gaining high employee satisfaction.
This paper will explore the potential of applying business performance management (BPM) principles to advance document performance management (DPM) in a way that enables organizations to reduce costs; better manage documents as vital strategic, ?nancial and information assets; and secure positive returns on investments from outsourcing. An example of this approach — spotlighted later in this paper — is MAX, a document performance management system that enables companies to more effectively manage their document processes and outsourcing service providers.
Bell Canada began an initiative to provide desktop solutions at reduced costs. With 8,000 call center agents, Bell Canada faced hardware attrition and rising costs. Streamlining systems, facilitating outsourcing and increasing capabilities to telecommute would reduce costs while improving service. This would require creating customized workstations for users. Bell Canada approached VMware Partner CGI Group Inc., which provides end-to-end IT and business process services, for a solution.
For internal support centers, the message coming from the overall
business is clear: You need to demonstrate your business value.
Outsourcing, managed services and cloud-based solutions that
didn’t exist just a few years ago are piling on the pressure.
If faxing is a critical component to your business, you want to be sure you make a wise decision on how to do it. This paper offers 10 tips to help you sort through the myriad of choices in order to get the best combination of features and flexibility.
Published By: SAP Inc.
Published Date: Jul 28, 2009
How can a professional services firm grow profitably while providing clients with the higher-quality service and rock-bottom project pricing they demand? The firm must rely on leading best-practice solutions to gain control over every aspect of its business – from business development to resource planning to client billing.
Published By: Riverbed
Published Date: Feb 15, 2018
This Enterprise Management Associates® (EMA™) research summary, sponsored by Riverbed®, highlights some of the key findings of EMA’s landmark report, “Network Management Megatrends 2016: Managing Networks in the Era of the Internet of Things, Hybrid Cloud, and Advanced Network Analytics.” It examines several major areas of change and evolution affecting network management. These “megatrends” include hybrid cloud networking, the Internet of Things (IoT), advanced network analytics, network management outsourcing, and network management tool consolidation.
La protezione degli accessi privilegiati e la prevenzione delle violazioni restano
preoccupazioni urgenti per le aziende di tutte le dimensioni. Gli autori di attacchi
utilizzano una gamma sempre più ampia di metodi sempre più sofisticati per infiltrarsi
in sistemi vulnerabili. E anche se le notizie di violazioni esterne spesso dominano le
cronache, le aziende devono essere in grado di difendersi anche dalle minacce interne.
In effetti, dato l'impiego oggi diffuso di outsourcing e partnership per supportare le
funzioni aziendali chiave, il numero degli utenti che dispongono di accesso con privilegi
ai sistemi di business critici è aumentato. In aggiunta, è essenziale per gli amministratori
di sistema di oggi comprendere in che modo i sistemi vengono utilizzati, da chi e in
Purtroppo, le soluzioni di sicurezza standard non sono in grado di proteggere l'accesso
interno/privilegiato in modo efficace e presentano gravi carenze, che mettono a rischio
Comdata Group is one of the world's largest business process outsourcing (BPO) providers. It operates hundreds of call-centers around the globe, with tens of thousands of employees offering, a variety of services, including sales and customer service.
In a competitive BPO market, Comdata was looking for ways to increase the productivity and efficiency of its agents. It looked for a unified solution that would successfully engage employees, drive higher accountability and better focus them on their performance.
Using Gameffective's platform, Comdata deployed gamified, real-time performance management. This process provides employees with the ability and motivation to self-track their performance against goals and benchmarks, and offers just-in-time coaching based on their needs. The results were impressive: 12% increase in sales per hour, and significant reductions in both new-hire learning curves and in ongoing training time.
Read the case study to learn how Comdata:
Published By: Blue Prism
Published Date: Mar 28, 2019
Robotic process automation describes the use of technology to automate tasks that are traditionally
done by a human being. The technology itself mimics an end user by simulating user actions such as
navigating within an application or entering data into forms according to a set of rules. RPA is often
used to automate routine administrative tasks that typically require a human being to interact with
multiple systems, but RPA technology is evolving to support the automation of increasingly
sophisticated processes at scale within enterprise architectures rather than on the desktop. Over the
past two years, RPA has been adopted by a number of business process outsourcing (BPO) providers
and a growing number of end-user organizations are now deploying the technology themselves to
create “virtual workforces” of robotic workers.
The objective of this white paper is to discover whether outsourcing can truly help IT managers find a balance between reducing the fixed costs associated with running their in-house fax servers and improving overall efficiencies.
In a world where IT has become increasingly complex, cyber threats are unrelenting, and the cost to mitigate is becoming overwhelming, organizations are reconsidering the DIY approach to security and embracing the idea of outsourced security services. And while there are caveats to outsourcing security services, many organizations are reaping the OpEx and CapEx benefits while freeing themselves from becoming in-house security experts - refocusing on their core business. Read the whitepaper to learn more.
Published By: PC Mall
Published Date: Mar 03, 2012
Many service providers are turning to Canon for their own internal needs with increasing frequency. Such is the case with ScerIS, a technology leader in providing business process optimization through software development and consulting and services.
In today's competitive global marketplace, Application Management Services (AMS) have become increasingly important for international companies to comply with country-specific markets and regulations, and ensure high-quality operations of SAP solutions in a sustainable, cost-effective manner.
To keep pace with new business demands, rising customer expectations, and emerging technologies, IT leaders are realizing an important opportunity: infrastructure outsourcing. These services, including colocation, hosting, and cloud computing, give IT organizations the flexibility and agility to better serve the needs of the business.
service bureau, ASO,
PEO… it’s little wonder the
market for payroll solutions
has a reputation for being
confusing and hard to
navigate. Where does one
solution end and the other
begin? And how do you
know which one you need?
This complexity is the
reason we’ve created a
Businesses have a wide
spectrum of payroll options
to choose from, and there
are big differences between
them, so like-for-like
comparisons aren’t possible
Before you start comparing
vendors head-to-head, you
need to decide which payroll
style is best for you.
And before you make that
decision, you need to know
what you want in return.
Are you looking to save
money? Save time?
Eliminate errors? Do you
want help minimizing tax
There are plenty of options
available, and they all come
with different pros and cons.