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Published By: IBM     Published Date: Sep 30, 2015
Online shopping trends and best practices to maximize holiday returns.
Tags : 
mobile traffic, trends, best practices
    
IBM
Published By: IBM     Published Date: Jan 07, 2016
As marketing, commerce, and customer service continue to shift to digital channels — and as an increasingly greater share of an organization's revenue comes from digital business — organizations have become acutely aware of the need for an integrated digital experience platform.
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ibm, cloud, digital, business value, experience platform
    
IBM
Published By: IBM     Published Date: Jan 12, 2016
With the holiday season right around the corner, it's time for retailers to take a closer look at the strategies that can ensure success to uncover any potenital roadblocks on the horizon. Read the report to get the latest online shopping trends and best practices to maximize holiday returns.
Tags : 
mobile traffic, trends, best practices
    
IBM
Published By: IBM     Published Date: Jan 21, 2016
The intelligent commerce experience (ICE) is a cloud-based analytics and intelligence platform that utilizes cutting edge interaction technologies.
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ibm, commerce, intelligent commerce, ice, cloud, human resources
    
IBM
Published By: IBM     Published Date: Jan 27, 2016
Read this white paper to discover how predictive analytics and cognitive commerce make it possible to get instant access to integrated information and actionable insights so you can deliver superior—and profitable—interactions with customers.
Tags : 
ibm, data, insights, results, analytics, cognitive commerce
    
IBM
Published By: IBM     Published Date: Mar 03, 2016
Use B2C best practices to meet buyer expectations for enhanced online experiences.
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ibm, b2b, b2b commerce, e-commerce, buyer
    
IBM
Published By: IBM     Published Date: Jul 15, 2016
"The malware industry supplies all the components cybercriminals need to easily perpetrate malware-driven financial fraud and data theft. In today’s virtual world, the scope of organizations vulnerable to malware-driven cyber crime is quite broad. In addition to banks and credit unions that are subject to online banking fraud, financial fraud can be perpetrated on insurance companies, payment services, large e-commerce companies, airlines and many others. "
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cybercrime, financial fraud, best practices, finance, banking fraud, e-commerce
    
IBM
Published By: IBM     Published Date: Jul 22, 2016
Read this Forrester report to learn how digital intelligence can help you combine insights from existing, new and emerging channels to drive timely, customer-obsessed decision-making. Get an up-close look at the disruptive nature of digital intelligence technology and find out how to continuously improve customer engagement.
Tags : 
ibm, commerce, customer analytics, customer experience, digital intelligence, forrester
    
IBM
Published By: IBM     Published Date: Jul 22, 2016
Ordinary analytics tools can’t keep up with today’s digital, multichannel and demanding customers. This guide highlights three major challenges associated with traditional analytics and how innovative strategies combined with IBM’s Customer Experience Analytics solution can solve them.
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ibm, commerce, customer analytics, customer insight, data insights, business opportunity, analytics
    
IBM
Published By: IBM     Published Date: Jul 22, 2016
"Increasingly, brands are looking to differentiate based on an exceptional customer experience. The key to improving the customer experience is being able to effectively measure what’s working and what you need to improve. IBM host a webinar presenting tips on how to measure the customer experience for your brand and how to use that data to build better journeys. Please join IBM and guest speaker Andrew Hogan from Forrester Research as we share tips on how to best measure the digital experiences customers have with your brand and how to use that information to build better journeys. The webinar will provide attendees with: • Best practices to measure the quality of digital customer experiences • Guidance on the kinds of tools to use to capture the right CX metrics • Tips for integrating metrics, including the role of customer journeys • Techniques to drive action and improve digital experiences"
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ibm, commerce, customer analytics, marketing, customer experience, customer insight, forrester, digital experience
    
IBM
Published By: IBM     Published Date: Jul 22, 2016
Read this white paper to learn how a convergence of trends in consumerization and technology is transforming healthcare, and get an in-depth look at the key challenges and opportunities ahead.
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wedi, consumer-drive, mobile-first, healthcare, commerce, analytics
    
IBM
Published By: IBM     Published Date: Jul 22, 2016
View this ebook to learn how leading organizations are managing, deploying, designing or planning cloud-based B2B integration alternatives to future-proof their B2B trading operations.
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ibm, commerce, b2b, b2b integration, ibm cloud services
    
IBM
Published By: IBM     Published Date: Jul 22, 2016
IBM B2B Cloud Services comprise a comprehensive set of cloud-based B2B integration features and capabilities, which can be delivered on demand, as fully managed services, or under a hybrid management model. With IBM B2B Cloud Services, enterprises can meet a range of trading partner onboarding and management requirements, as well as improving reliability and performance of and control over multi-enterprise process automations.
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ibm, commerce, swot assessment, ibm b2b cloud services, cloud, b2b, b2b integration
    
IBM
Published By: IBM     Published Date: Jul 22, 2016
This research report examines the key issues, and provides recommendations for leveraging data and analytics to help procurement drive greater enterprise value. Based on in-depth interviews with two dozen leading Chief Procurement Officers (CPOs), the report outlines pragmatic steps that every procurement organization can take to leverage analytics and improve engagement with suppliers and key business stakeholders across the enterprise.
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ibm, commerce, procurement, analytics, procurement analytics, data, big data, procurement organization
    
IBM
Published By: IBM     Published Date: Jul 22, 2016
Learn how to: - Build the capability to become a conduit for product innovation. - Assess and identify the suppliers most likely to provide game-changing innovations. - Engage suppliers and internal stakeholders throughout the innovation process.
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ibm, commerce, innovation, procurement, analytics, procurement analytics, data, big data
    
IBM
Published By: IBM     Published Date: Jul 22, 2016
Read the IBM IBV CPO Study ebook to learn: - Four steps top procurement groups can take to realize and sustain greater savings than their peers - Three ways top-performing procurement teams achieve a more effective approach to risk mitigation - How top performers use insights from suppliers to bring innovative ideas to the business
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ibm, commerce, procurement, analytics, procurement analytics, data, big data, procurement organization
    
IBM
Published By: IBM     Published Date: Jul 28, 2016
Third party white paper from FitforCommerce and IBM on the 5 roadblocks to avoid on the journey to omnichannel retail success.
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ibm, omnichannel, omnichannel retail success, fitforcommerce, commerce, analytics
    
IBM
Published By: IBM     Published Date: Jul 28, 2016
Read this white paper to discover how predictive analytics and cognitive commerce make it possible to get instant access to integrated information and actionable insights so you can deliver superior-and profitable-interactions with customers. You'll learn: What it takes to uncover hidden trends and explore relationships across disparate data sources using natural language queries Ways to use in-depth insight to create highly relevant campaigns and content that's aligned with individual customer behaviors and preferences How to take product recommendations to new levels of accuracy with pinpoint prediction and targeting.
Tags : 
ibm, commerce, analytics, business insight, business analytics, business advisor, commerce data, predictive analytics
    
IBM
Published By: IBM     Published Date: Jul 28, 2016
Watch this short video to see how the right commerce solution can help you understand your customers like never before, and deliver exactly what they want.
Tags : 
ibm, commerce, cloud, cloud computing, commerce solutions, analytics
    
IBM
Published By: IBM     Published Date: Jul 29, 2016
B2B sales processes are being transformed by buyers who are demanding a more personalized buying experience similar to what they have experienced in their personal shopping. This paper lays out why this transformation should be on the minds of many if not most B2B organizations. This document helps guide relevant stakeholders within Exceed your B2B clients' expectations - emulate the B2C model B2B organizations to develop and execute plans to increase their e-commerce proficiency with the goal of increasing sales, profits, customer retention and customer satisfaction.
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ibm, commerce, b2b, enterprise sales model, b2b sales, sales process, b2b organizations
    
IBM
Published By: IBM     Published Date: Jul 29, 2016
Read this white paper to learn how to: - Use B2C best practices to meet buyer expectations for enhanced online experiences - Deliver multiple combinations of products and services for faster, streamlined quoting and ordering - Support complex buying cycles and selling executions across channels and markets—and around the world
Tags : 
ibm, b2b, b2b commerce, commerce, b2c, online retailers, ecommerce
    
IBM
Published By: IBM     Published Date: Jul 29, 2016
See how you can bring the best of B2C to your B2B eCommerce site in less than 90 days.
Tags : 
ibm, b2b, b2b commerce, commerce, cloud, commerce on the cloud, b2c
    
IBM
Published By: IBM     Published Date: Jul 29, 2016
Read this Forrester report to learn how digital intelligence can help you combine insights from existing, new and emerging channels to drive timely, customer-obsessed decision-making. Get an up-close look at the disruptive nature of digital intelligence technology and find out how to continuously improve customer engagement.
Tags : 
ibm, commerce, cx experience, digital intelligence, customer engagement
    
IBM
Published By: IBM     Published Date: Jul 29, 2016
Ordinary analytics tools can’t keep up with today’s digital, multichannel and demanding customers. This guide highlights three major challenges associated with traditional analytics and how innovative strategies combined with IBM’s Customer Experience Analytics solution can solve them.
Tags : 
ibm, commerce, data, insights, analytics, analytics tools, ibm customer experience analytics
    
IBM
Published By: IBM     Published Date: Aug 01, 2016
As digital transformation accelerates, the opportunity to engage customers digitally has never been greater — but so has the threat of not delivering great customer experiences. In order for customer insights professionals to compete, the use of customer understanding to optimize experiences at scale must be at the heart of all digital transformation initiatives. Digital intelligence provides a vision and approach that captures a holistic view of the customer in order to optimize digital interactions, engagements, and experiences. During his talk James McCormick will describe the vision and need for digital intelligence; the approach needed to make it a strategic initiative, and ultimately, how it will provide a competitive advantage.
Tags : 
ibm, commerce, customer experience, analytics, customer engagement, customer insight
    
IBM
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