Published By: Crownpeak
Published Date: Feb 09, 2016
With today's ever-increasing demand for a seamless customer experience, the website has become a primary influencer for buyers. The Gartner Magic Quadrant for Web Content Management (WCM) provides an in-depth analysis of leading vendors, guiding companies that are in the process of evaluating a Web Content Management solution for their business.
Published By: Crownpeak
Published Date: Sep 29, 2016
The Gartner Magic Quadrant for Web Content Management (WCM) provides an in-depth analysis of leading vendors, designed to help guide companies that are in the process of evaluating a Web Content Management solution for their business.
For the third year in a row, Gartner has recognized Crownpeak as a "Visionary" on its 2016 Magic Quadrant for Web Content Management. The report is an invaluable tool for gaining a better understanding of the industry's leading WCM solutions and their strengths.
Crownpeak recently added Digital Quality Management to its platform, making us the only WCM with automated monitoring for flagging errors and inconsistencies. Enjoy a complimentary download on us!
IT leaders working on customer service projects must display an incredible amount of diligence. An organizationís CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, todayís CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems.
HCM suites enable core HR, payroll, talent, workforce management and HR service delivery processes. Application leaders in entities with over 1,000 workers and emerging global needs that are pursuing a cloud HCM strategy should use this research to help identify vendors for further evaluation.
Published By: Aventail
Published Date: Aug 21, 2009
Are you evaluating remote access solutions? Look at vendors with mature technology, a vision for the future of remote access, and a proven track record. Hear what Gartner, considered the leading analyst firm covering the SSL VPN industry, has to say about it.
Good governance of a service-oriented architecture is becoming a core competency. This Magic Quadrant report by Gartner examines the market for SOA governance through a set of integrated technologies. It evaluates leaders, challengers and innovators in the SOA governance technology market, providing feature information and strengths and cautions for each.
The focus of this Magic Quadrant is on ERP systems that support a single-instance strategy for multientity midmarket and upper midmarket companies. User-centric improvements focused on usability and deeper integration of analytical capabilities is at the core of leading systems.
Three trends have altered the Web content management market since 2011: social media, mobile computing and WCM used in more comprehensive solutions toward online channel optimization. Read on to learn more about WCM and the best in class solutions.
Adobe positioned highest in Ability to Execute and Completeness of Vision in Gartnerís Magic Quadrant for Web Content Management. Gartnerís evaluation is based on Adobe Experience Manager, part of the Adobe Marketing Cloud. Adobe is named a Leader and is positioned highest in both Ability to Execute and Completeness of Vision.
Integrated Workplace Management System Systems (IWMS) is gaining industry momentum, in large part, because of the increasing focus on the importance of optimized, unified management of all assets across a complex enterprise. And that certainly includes real estate, facilities, and related assets that have historically been managed in isolated domains. In this study, leading technology analyst Gartner Inc. assesses the IWMS market to determine how the field is changing, who the leading software providers are, and how IWMS solutions have evolved in new directions to better fulfill emerging demand.
Published By: Symantec
Published Date: Oct 07, 2014
Symantec Endpoint Protection 12.1 was, once again, positioned as a Leader in Gartnerís Magic Quadrant and rated highest in the ability to execute. Read the report to learn about the Endpoint Protection landscape, growth drivers and challenges, and where vendors are positioned.
* 10 reports published since 2002; previous titles include the Magic Quadrant for Enterprise Antivirus.
The latest Gartner Magic Quadrant Reports are available, covering Secure Web Gateway (SWG) and Secure Email Gateway vendors. Published in May and July 2013, youíll get insights on the current state of security threats and solutions.
Find out why Gartner says, ďThe secure email gateway market is mature. Buyers should focus on strategic vendors, data loss prevention, capability encryption, and better protection from targeted phishing attacks.
Contact center infrastructure vendors continue to expand their solution offerings to include broader feature sets, including omnichannel routing, and alternative delivery models. Companies should evaluate vendors' technology and ability to deliver in relevant regions.
Gartner defines contact center infrastructure (CCI) as the products (equipment, software and services) needed to operate call centers for telephony support and contact centers for multichannel support. This type of infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.
Infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.