This report reveals how Best-in-Class firms distinguish themselves from all others by routinely benchmarking and measuring their service performance; implementing effective measuring, monitoring and tracking systems; integrating service KPIs with company-wide CRM or ERP systems, wherever possible; and establishing a formal process for automatically collecting and disseminating data.
As global employment prospects lag behind a slow economic recovery, customers in many parts of the world are more cautious and better informed than ever. They have access to a wealth of information about the products and services they seek, much of it obtained from trusted sources almost immediately. Yet businesses have moved slowly to exploit emerging technologies and information sources like Twitter, Facebook and YouTube. As a result, customers often seem better informed about the products and services they buy than companies are about their customers. This imbalance presents a big challenge to companies struggling to avoid commoditisation and it could grow into a competitive disadvantage as customers demand more personalized service.
Read why Forrester ranked Microsoft a leader in SFA Solutions
You have bold ambitions for your sales team. You want to—and need to—reinvent productivity.
But the success of your sales team is stifled by silos. It’s no wonder they’re struggling when their transactional systems, social networking, and productivity tools are separate.
With the Microsoft Relationship Sales solution, you can scale the power of one-on-one relationship selling by unifying the sales experience. And you can help empower your sellers with savvy insights that engage and delight customers. It combines Dynamics 365 for Sales with LinkedIn Sales Navigator to help sellers identify the right customers—and the right time and way to engage with them.
Read The Forrester Wave™: Sales Force Automation Solutions, Q2 2017 report that says Microsoft is a best fit "...for those companies that are bullish and looking to disrupt their peers with AI and machine learning."
Empower your team to reinvent the way they sell—and he
Learn how to break down silos, reinvent productivity, and help your sales team achieve success by unifying transactional systems, social networking, and strong customer relationships. Download this free Nucleus report that says teams using the Microsoft Relationship Sales solution increased productivity 12-15 percent.**
You’ll also learn how to:
Empower your sellers with savvy insights that engage and delight customers.
Scale the power of one-on-one relationship selling by unifying the sales experience.
Offer your team tools to reinvent the way they sell and help transform your company’s bottom line.
Use Microsoft Dynamics 365 for Sales along with LinkedIn Sales Navigator to help sellers identify future customers and suggest ways to engage with them.
**Claims based on a 2017 study by Nucleus Research that analyzed more than 50 ROI case studies on CRM deployments from 2015 to 2017. Companies ranged in size from small and medium-sized businesses to large multinational enterprises. Re
Attend this webcast to see the product in action (including integration to Microsoft Business Productivity Online Services), to understand the competitive advantages Microsoft Dynamics CRM Online has over other solutions in the market, and to hear examples of successful customers managing their customer relationships in the cloud.
Attend this webcast to see Microsoft Dynamics CRM Online in action and learn about customers who have used the solution to address areas such as Microsoft Office Outlook integration for e-mails, lead routing and qualification, opportunity management, sales process workflow, forecasting and sales analytics, and account management.
Attend this webcast to see Microsoft Dynamics CRM Online in action, including integration to Microsoft Business Productivity Online Services (BPOS), and learn about customers who have used Microsoft Dynamics CRM Online.
Join us for this webcast to learn how organizations of all sizes, from multi-nationals to small businesses, are choosing Microsoft Online Services to drive their business productivity and control costs.
If your company uses a contact management or customer relationship management (CRM system), you need to ask one additional key question. Does your CRM or contact management system tie your consultative sales, ROI analysis and proposal production process together?
This white paper walks through the key areas of a financial management solution so when you are evaluating current and future financial management software, you are prepared to avoid challenges and maximize your investment.
Read how demand planning software packages can help manufacturers to establish baseline sales forecasts, incorporating multiple inputs; perform sophisticated analysis that improves their use of human and capital resources; and better understand their markets and customers.
When White Pass & Yukon Route Railroad recast its business model, revenues gained speed, but the cumbersome UNIX system labored through long lines of customers, discouraged timely reporting, and imprisoned data behind arcane rules and menus. Find out what WP&YR did to help increase sales 13 percent, clear out slow-moving items, save steps and stoke the profit engine.
Saddled with a home-grown business-management tool originally designed for its retail business, the Best Buy for Business sought a solution that would support its extensive outside sales force and would provide a commercial CRM solution it could sell to business customers. Best Buy for Business found both in Microsoft Dynamics CRM.
In this white paper we do not make specific recommendations for manufacturers to follow; rather, we present suggestions for competing effectively in a fast-paced industry. From adopting lean manufacturing practices to strengthening bidding and quoting processes, opportunities exist for companies to grow and thrive despite relentless cost pressures.
J.D. Byrider's franchisees experienced a high level of frustration due to an old system running on Linux using dBase files. Byrider made the decision to switch their development environment to Intel-based servers in a Microsoft SQL Server and ASP development environment. Download this paper to read about their results.
This white paper outlines ways that technology can help manufacturers meet these challenges, increase operational efficiency, and step ahead of competitors with more proactive planning, greater shared visibility, and more agile and more profitable responses to change.
Until recently, many high-tech manufacturers – especially small and medium-sized businesses – have been able to survive by applying 80% of their operational focus to 20% or less of their critical customers and suppliers. That was then. The new mandate from channel masters is for more intense, collaborative relationships with fewer suppliers.
This white paper addresses business and technical decision-makers for ambitious companies in which product distribution and transportation play key roles in daily operations and profitability. It describes how the comprehensive, integrated management solution represented by Supply Chain Execution for Microsoft Dynamics AX can help build an integrated logistics solution.
The CPG manufacturing industry is large and thriving; however, margins are slim and competition is furious. There are hundreds of product categories, and to compete, firms must constantly innovate. How can the small-to-medium CPG manufacturer survive in the face of the same external pressures and fewer resources?
The objective of this white paper is to review various aspects of retail financial management and to draw important lessons for small and mid-size retailers. The paper addresses a wide range of topics that impact a retailer’s financial success. Many of these are common to retailers of all sizes, but some are specific to mid to small tier businesses and many cautionary notes are given.
By providing integrated, adaptable functionality within one scalable platform, Microsoft Dynamics AX helps midsize retailers improve their agility with an all-in-one solution based on an open technology platform. And it provides the ability for retailers to connect and interact with customers, partners, and employees around the world.
This paper introduces various supply chain concepts and explains their importance. It describes initiatives being undertaken by the largest retailers and reviews what small and mid-size firms need to do to compete.
In this white paper, we measure how end users of Enterprise Resource Planning (ERP) applications describe the impact of Microsoft and SAP applications on their business productivity. This research found that Microsoft Dynamics end users on average rated their experience with Microsoft applications more favorably than SAP users rated their experience with SAP.
Businesses don’t garner insights or make decisions. Businesses don’t close deals, invent new products, or find new efficiencies. People do. Companies excel when they empower their people to drive the business forward. But to see results, you also have to give your people the right tools, information, and opportunities—because success ultimately comes down to your people.