The path forward is clear: the best practices organizations have already taken the first steps to establish a stronghold with the application of Mobile Workforce Management Solutions. They are already at the vanguard of technology adoption, implementation, and usage. However, as the global services economy continues to expand, all services organizations that expect to compete successfully in their respective market space will need to embrace the state-of-the-art technologies that will allow them to survive – and thrive – in an increasingly competitive marketplace.
Mobile Workforce Management solutions enable companies to deliver superior field service and customer satisfaction (see Part I, Setting The Stage For Best Practices Service Performance). However, a successful Mobile Workforce Management transformation is dependent upon many factors beyond simply deploying new technology. It requires a full understanding of the overall business objectives, a keen understanding of historical processes, a standard system of key performance metrics along with the organization’s current performance in those metrics, and effective communication to ensure organizational readiness and project execution.
Join Steve Brasen, EMA Managing Research Director, and Kimber Spradlin, IBM Product Marketing for Endpoint Manager, for this informative, on-demand Webinar where the latest unified endpoint management research is revealed. Learn the strategic management processes necessary to empower a mobile workforce with the agility to adapt to rapidly evolving business requirements.
Topics discussed include:
• Securing devices without impeding user productivity
• Expanding management processes to address increased device heterogeneity
• Supporting employee-owned devices
• Simplifying practices for delivering business IT services
• Enhancing user flexibility in accessing IT resources necessary to achieve business goals
Published By: Workterra
Published Date: Jan 27, 2016
In a world of increasingly complex financial models, ever-more confusing regulatory demands, and a multi-generational, highly mobile workforce, the future of human capital management (HCM) is wide open.
By 2011, IDC expects mobile workers to make up 73 percent of the total U.S. workforce. Whether mobile employees are out in the field or at home, sitting in a satellite office or constantly on the go within a corporate campus environment, they're going to need an effective way to stay connected and productive.
Published By: Intermec
Published Date: Jun 02, 2009
The process of choosing the right mobile computer for your business can seem like a daunting task. Yet with a little guidance you can select the computer best suited for your environment and workforce.
This MDM buyers guide will walk you through the process of selecting the right mobile device management solution that fits your company’s BYOD objectives. It explains how an effective MDM system can support an organization's workforce mobility strategy, ensure compliance, and provide central management of devices and apps while supporting easy administration.
This paper addresses many common business challenges facing IT organizations, such as enabling mobile workstyles without compromising security, streamlining desktop management efforts as the number of employees in remote offices and offshore locations increases and making the user experience personal through self-service access to applications and desktops.
IT organizations are largely siloed between the desktop and mobile management worlds. IT has addressed management of mobile devices with modern enterprise mobility management (EMM) solutions. However, Windows desktops have been managed separately using older PC lifecycle management (PCLM) technologies, which have fallen short of basic IT and end user expectations of today’s evolved, mobile-cloud workforce.
The VMware AirWatch® Unified Endpoint Management (UEM) solution is a single, platform-independent approach for managing every device and every operating system across any organizational use case. The solution combines traditional client management requirements with modern EMM efficiencies enabling IT to deliver OS policies, patches, and apps over-the-air. Cloud-first management with instant push technologies and self-service capabilities ensure lower cost management, better security, and peak user experience regardless of the device being used to access the corporate environment.
Enterprise mobile capabilities ideally complement, protect, and enable market-leading mobile applications to improve workforce productivity and intelligence and enable increased sales performance as a result. After a number of years of considering the relative value of various new devices, mobile device management (MDM) paradigms, development methodologies, new services, and new connectivity models, retailers are ramping up investments in enterprise mobility. Rugged devices can be part of this business outcome-centered approach, adding enterprise mobility to deliver great experiences and comparatively reduce the economic cost of doing so — importantly, doing so with continued ease in supportability, excellence in performance, and consistency in usability. Retailers are continuing to invest in deployment of secure ruggedized mobile devices for many reasons that are explored in this white paper.
According to a 2012 Ipsos/Reuters poll, one in five employees worldwide now work from home. In another study, two-thirds of those who responded said they, expect their workplace to go fully virtual within the next few years. This IBM whitepaper analyzes the reasons for this shift in the workplace, and its implications for the facilities management of your company. Learn how to manage the growing number of empty real estate inside your company in a smarter fashion, so that your company runs more efficiently, and cuts down on unnecessary costs.
Dramatic shifts in workplace norms as a result of remote sales teams are now a reality, as field-based personnel perform so many vital selling and strategic account management business functions, more effectively armed with tablets than ever before. Aberdeen research conducted for Sales Performance Management 2012: How the Best-in-Class Optimize the Front Line to Grow the Bottom Line (December 2011), shows that 60% of companies’ sales team members are primarily remote workers. Indeed, in Aberdeen research for Mobile HCM: Workforce and Talent Management on the Move (June 2010), 57% of respondents who track the impact of their mobile recruiting efforts report improved quality and/or size of their talent pool as a result of their work. Does attracting and retaining a quality sales force thus require corporate technologies and processes that are influenced by consumer trends and cultural sea changes? Moreover, are there benefits to enterprises that enable their sales team to work remotely?
Published By: Intermec
Published Date: Sep 08, 2011
This white paper identifies best practices for workforce optimization, resource management, revenue assurance and performance control, explains how technology supports these processes, provides leveraging current mobile and wireless technology to enhance processes to improve productivity and profitability.
During the past several years, challenges such as increased regulatory pressures, employee fatigue and the ever-present need to reduce costs have all weighed heavily on most human resource organizations. As a result, HR and payroll professionals are playing an increasingly strategic role in the day-to-day operation of the business.
Published By: SafeNet
Published Date: Mar 29, 2013
The move to the cloud and virtualized environments along with an increasingly mobile workforce, emerging employee BYOD trends and the adoption of cloud based applications is blurring the boundaries of the traditional network security perimeter.