Published By: GuideSpark
Published Date: Aug 02, 2018
Only 52 percent of employees understand their benefits, and likely more are unaware of all the
options available. Engaging with them during this process has never been more important. These five best practices can help.
Gartner defines contact center infrastructure (CCI) as the products (equipment, software and services) needed to operate call centers for telephony support and contact centers for multichannel support. This type of infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.