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Published By: LogMeIn
Published Date: Feb 27, 2018
The North Face rigorously tested several providers and quickly realized that Bold360 hit all the marks. After the initial implementation, The North Face entered into a 3-month professional services engagement to take their chat strategy to the next level. The Bold360 professional services team helped The North Face implement strategic new chat features and tactics, including adaptive canned messages, proactive chat, dual monitors and layered chat, and provided additional development support as needed. To maximize the impact of its chat strategy, The North Face also created an 11-person core chat team, with reps chosen for their skills and product knowledge. Empowered with the capabilities of Bold360, these dedicated agents can now provide truly in-depth product support.
In 2010, Queens Pediatrics began evaluating Electronic Health Record (EHR) solutions to improve access to patient records. The practice’s affiliation with North Shore LIJ prompted it to evaluate solutions from Allscripts. North Shore LIJ is the largest user of Allscripts system and provides a financial subsidy to its affiliated practices that adopt the solutions.
The challenge for Queens Pediatrics was the small size of its offices, which didn’t provide enough room for multiple workstations or to move mobile computer carts through the hallways. “There were only two options. The physicians either had to use a laptop or we had to have a PC in each room, and that doesn’t work well in a pediatric office,” said Janette Finn, the Practice Manager at Queens Pediatrics.
Download this Case Study to find out the Solution to the challenges Queens Pediatrics faced.