Collaborative looks at how and why the onshore model has re-emerged as a solution-of-choice for many IT organizations. Today the advantages include lower costs, less travel, and the security and continuity provided by a more stable workforce. Even more important, moving “home” generates higher consumer satisfaction and new business opportunities.
Since the late 1990s, offshoring has become a deeply entrenched practice at many North American organizations. However, changing economic factors and the emergence of formerly hidden problems with offshoring have led Gartner to look at compelling alternatives, notably domestic rural sourcing.