"Colorado-based, Elevations Credit Union has transformed their organizational performance, reducing the average time to fund a home equity loan by 61% and increasing the number of loans that each underwriter handles by 71%.
By modeling, analyzing, and improving their existing processes, Elevations has been able to drive out inefficiencies and increase their revenues by delighting their customers. IBM Blueworks Live is the tool that’s been at the heart of Elevations gaining visibility and insight into their existing processes, and helping them drive cross-enterprise engagement and viral cultural change.
Carla Wolfe, Senior Business Analyst at Elevations Credit Union will describe their process discovery journey, and how it has led to remarkable changes in their organization. Along the way they've also accumulated several performance awards, including the 2013 Rocky Mountain Performance Excellence PEAK award, and plan to be a 2014 applicant for the prestigious National Malcolm Baldrige
Better customer data management increases marketing ROI.” Easy to say, but not so easy to prove. This whitepaper provides everything you need to build a business case for customer data management, including:
What organizational data maturity is and how it benefits the business
Actual performance outcomes of data-mature organizations
Data maturity’s quantifiable impact on targeting, nurturing and close
Strategic corporate performance management solutions support the office of finance's efforts to manage organizational performance and strategy. Application leaders should use this Magic Quadrant to identify vendors that are a good match for their business needs.
Strategic Planning Assumptions
By 2020, at least 75% of organizations will seek to improve the accuracy and actionability of financial planning and analysis by using operational data from multiple business domains.
By 2020, at least 25% of organizations will achieve more collaborative, continuous and consistent financial planning and performance management by closely linking key operational and financial planning processes.
Organizations generally conduct surveys for four, sometimes overlapping, reasons. These reasons exist
along a continuum from "defensive" to "offensive" reasons. Starting with the most defensive reason,
the four reasons are as follows:
1. To identify warning signs of trouble within the organization
2. To evaluate the effectiveness of specific programs, policies and initiatives
3. To gauge the organization's status or strength as an employer of choice among its workforce
4. To predict and drive organizational outcomes, including customer satisfaction and business