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Published By: Pega     Published Date: May 25, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
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best practices, customer support, business intelligence, business optimization, customer engaement
    
Pega
Published By: Dun & Bradstreet     Published Date: Apr 21, 2016
When the right approach is applied, analytics can drive more effective marketing strategies. While marketers understand the role analytics plays within the organization, most are not leveraging analytics to really drive enterprise performance. We surveyed 100+ business leaders to understand the state of analytics maturity across today’s leading organizations, uncovering common challenges teams are facing in their quest to use data and analytics to deliver a competitive advantage. What We Uncovered: - 73% of analytic professionals claim to work for an analytically-driven company - Only 42% of companies have a strategy for using analytics across the enterprise - Just 38% of companies share results of their analytic insights outside their department - 81% of organizations rely on 3rd parties for at least some portion of their analysis Download the report to learn how marketers, like yourself, view themselves in light of using analytics to drive their business.
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hoover's, marketing strategies, analytics, data
    
Dun & Bradstreet
Published By: VMware     Published Date: Feb 26, 2009
The primary goal of this guide is not simply to provide a checklist of tasks, but to help you develop an understanding of the disaster recovery (DR) planning process and the principles that underlie it. Before getting into the details, let’s consider first just what this guide will do for you and equally importantly, what it will not do. What this guide will do is to lay out a framework for DR planning that keeps things conceptually simple and helps you know what steps must be carried out and why, without a lot of jargon or unnecessary formality.
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ca xosoft, vmware, disaster recovery, business impact analysis, bia, outside-in analysis, inside-out analysis, contingency planning guide
    
VMware
Published By: Dell EMC     Published Date: Dec 01, 2017
Hyperconverged infrastructure (HCI) is becoming a popular architecture choice, particularly for businesses consolidating infrastructure as part of a hybrid IT strategy to extend compute and storage resources outside the enterprise. At its current level of progress, HCI could soon become a foundation layer for the next generation of infrastructure at enterprises, midsized companies and remote deployments. Hybrid cloud is the next frontier for HCI, with most players looking to develop cloud orchestration and workload-migration capabilities to become hybrid cloud enablers for enterprises and service providers. Today, many organizations still have questions and uncertainty about HCI: What are the most effective uses of HCI today and in the future? Who benefits from HCI, and who doesn’t? What enterprise infrastructure challenges could be solved with HCI? This report will provide data and analysis to provide perspective on how the HCI market could be evolving, and to better understand
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Dell EMC
Published By: Dell EMC     Published Date: Dec 01, 2017
perconverged infrastructure (HCI) is becoming a popular architecture choice, particularly for businesses consolidating infrastructure as part of a hybrid IT strategy to extend compute and storage resources outside the enterprise. At its current level of progress, HCI could soon become a foundation layer for the next generation of infrastructure at enterprises, midsized companies and remote deployments. Hybrid cloud is the next frontier for HCI, with most players looking to develop cloud orchestration and workload-migration capabilities to become hybrid cloud enablers for enterprises and service providers. Today, many organizations still have questions and uncertainty about HCI: What are the most effective uses of HCI today and in the future? Who benefits from HCI, and who doesn’t? What enterprise infrastructure challenges could be solved with HCI? This report will provide data and analysis to provide perspective on how the HCI market could be evolving, and to better understand th
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Dell EMC
Published By: Dell EMC     Published Date: Dec 01, 2017
Hyperconverged infrastructure is becoming a popular architecture choice, particularly for businesses consolidating infrastructure as part of a hybrid IT strategy to extend compute and storage resources outside the enterprise. At its current level of progress, HCI could soon become a foundation layer for the next generation of infrastructure at enterprises, midsized companies and remote deployments. Hybrid cloud is the next frontier for HCI, with most players looking to develop cloud orchestration and workload-migration capabilities to become hybrid cloud enablers for enterprises and service providers. Today, many organizations still have questions and uncertainty about HCI: What are the most effective uses of HCI today and in the future? This report will provide data and analysis to provide perspective on how the HCI market could be evolving, and to better understand the key requirements enterprise IT administrators should consider as they begin their initial deployments or expand
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Dell EMC
Published By: Dell EMC     Published Date: Dec 01, 2017
Hyperconverged infrastructure is becoming a popular architecture choice, particularly for businesses consolidating infrastructure as part of a hybrid IT strategy to extend compute and storage resources outside the enterprise. At its current level of progress, HCI could soon become a foundation layer for the next generation of infrastructure at enterprises, midsized companies and remote deployments. Hybrid cloud is the next frontier for HCI, with most players looking to develop cloud orchestration and workload-migration capabilities to become hybrid cloud enablers for enterprises and service providers. Today, many organizations still have questions and uncertainty about HCI: -What are the most effective uses of HCI today and in the future -Who benefits from HCI, and who doesnt -What enterprise infrastructure challenges could be solved with HCI This report will provide data and analysis to provide perspective on how the HCI market could be evolving, and to better understand the ke
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Dell EMC
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