Digital disruption, economic instability, political upheavals and skills shortages have all at some point in the past 24 months been blamed for business failure, or at the very least, lost profitability and earnings.
It’s perhaps not a huge surprise that a Gartner CEO survey on business priorities revealed that digital business is a top priority for next year. Survey respondents were asked whether they have a management initiative or transformation program to make their business more digital. The majority (62 percent) said they did. Of those organisations, 54 percent said that their digital business objective is transformational while 46 percent said the objective of the initiative is optimisation.*
So, for businesses it’s a case of learning to evolve and be agile, to use technology to help compete more efficiently and not fall victim to inertia. As businesses become increasingly dependent on the insights from data analytics and face-up to competition fuelled by the 24/7 society of in
If you’re already operating a cloud contact center, you may skip this section and jump
to the Intelligent Cloud Contact Center below. But, if you’re still on-prem and starting to
wonder and envision just what a cloud contact center could do for you, here are some
things to consider.
Today’s consumers are loyal not to organizations, but to the experience they have –
moment by moment – with an organization. That means loyalty is always based on the
Dimension Data reports that 88 percent of companies believe customer experience (CX)
is a competitive differentiator.1
At the forefront of this is customer care.
Discover why ninety-four percent of organizations surveyed are already modifying, overhauling, or reassessing their network infrastructure to facilitate application delivery in hybrid- and multi-cloud environments.
Read this e-book to learn why you should re-architect your network infrastructure to optimize application delivery:
Ensure end-to-end network visibility for your operations
Gain real-time analytics for application optimization and uptime
Scale your application infrastructure according to workload demand
Read the e-book today to find out all six must-haves for application delivery in the cloud.
This is a case study which shows how Voorhees College implemented a revolutionary communications solution based around a service-orientated Unified Communications architecture from NEC to provide students, faculty and staff in five locations with software-based voice and desktop communications tools to achieve a 40 percent savings over its previous traditional telephony solution.
Virtualization continues to grow at 20 percent or more per year, but it is not expected to overtake existing physical architectures at least through 2010. This white paper examines the unique challenges of virtualization and offers tips for its successful management alongside IT's physical deployments.
There’s strong evidence organizations are challenged by the opportunities presented by external information sources such as social media, government trend data, and sensor data from the Internet of Things (IoT). No longer content to use internal databases alone, they see big data resources augmented with external information resources as what they need in order to bring about meaningful change. According to a September 2015 global survey of 251 respondents conducted by Harvard Business Review Analytic Services, 78 percent of organizations agree or strongly agree that within two years the use of externally generated big data will be “transformational.” But there’s work to be done, since only 21 percent of respondents strongly agree that external data has already had a transformational effect on their firms.
Today, mobility is no longer a trend. It’s the new reality — and it is reshaping the enterprise. Gone are the days of employees tethered to desktop computers, and they’re no longer dependent on an Ethernet or wi-fi connection to work remotely. More and more enterprise employees are conducting daily work transactions on mobile devices. Mobility surged to 1.3 billion workers in 2015, continuing a 33 percent growth trend since 2010. These mobile workers aren’t limiting themselves to a single device, either. In just the last year, the number of devices managed by enterprises grew an incredible 72 percent.
Culture has become one of the most important business topics of 2016. CEOs and HR leaders now recognize that culture drives people's behavior, innovation, and customer service: 82 percent of survey respondents believe that "culture is a potential competitive advantage." Knowing that leadership behavior and reward systems directly impact organizational performance, customer service, employee engagement, and retention, leading companies are using data and behavioral information to manage and influence their culture.
Intel's factories rely on thousands of PCs for manufacturing automation; keeping these PCs up and running can prevent expensive downtime. To manage these systems, Intel IT is using the Intel vPro platform's hardware- based feature, Intel Active Management Technology (Intel AMT), to help reduce production downtime caused by PC incidents by 87.5 percent.
Visibility remains a huge challenge for CFOs in today’s dynamic and ever-evolving business environment.
A study of more than 500 CFOs and senior finance executives conducted by the Economist Intelligence Unit (EIU) and commissioned by Coupa, reveals that more than 60 percent of CFOs lack complete visibility into the transactions within their organization. Sound familiar?
Read the report to learn how CFOs are responding in a rapidly evolving world where new technologies, uncertainty, and emerging threats abound. The report also includes five qualitative interviews with the CFOs from Ally Financial, Driftwood Acquisitions and Development, Hays, Micron Technologies, and Zendesk.
Published By: Freshdesk
Published Date: Aug 15, 2016
There are quite a few things that your customers just aren’t telling you. But since you aren’t a telepath and you don’t own a Cerebro, the only thing you can do is wait for them to come to you with it.
But not anymore. In this whitepaper, you'll learn the most important things that your support team should already know, but customers will never tell you, like:
- Why you should design intelligence into your self-service experience
- When you should resort to analytics and when "gut-feel" helps
- How you can proactively manage, and prevent customer frustrations
- What your core support bottlenecks are, and how to identify them
- How to set a "Priority" driven support work-flow
Modern organizations are expanding mobility initiatives across virtually every business function. According to Cisco’s 2015 Mobility Landscape Survey, 72 percent of business leaders believe mobility is a strategic imperative for their organization’s success. In fact, in many businesses today, line-of-business (LoB) leaders are increasingly funding and making decisions about mobile applications and solutions.
The world set a new record for data breaches in 2016,
with more than 4.2 billion exposed records, shattering the former record of 1.1 billion in 2013. But if 2016 was bad, 2017 is shaping up to be even worse. In the first six months of 2017, there were 2,227 breaches reported, exposing over 6 billion records and putting untold numbers of accounts at risk. Out of all these stolen records, a large majority include usernames and passwords, which are leveraged in 81 percent of hacking-related breaches according to the 2017 Verizon Data Breach Investigations Report. Faced with ever-growing concerns over application and data integrity, organizations must prioritize identity protection in their
security strategies. In fact, safeguarding the identity of users and managing the level of access they have to critical business applications could be the biggest security challenge organizations face in 2017.
Insurers have long been plagued by fraud, error, waste, and abuse in health care payments. The costs are huge – amounting to as much as 25 percent of payments made. Today’s data management and
analytics platforms promise breakthroughs by incorporating comparative and behavioral data to predict as well as detect loss in all its forms. To explore the opportunities and how insurers can capitalize on them, IIA spoke with Ben Wright, Sr. Solutions Architect in SAS’s Security Intelligence Global Practice.
Published By: Carbonite
Published Date: Apr 09, 2018
Malware that encrypts a victim’s data until the
extortionist’s demands are met is one of the
most common forms of cybercrime. And the
prevalence of ransomware attacks continues
to increase. Cybercriminals are now using
more than 50 different forms of ransomware
to target and extort money from unsuspecting
individuals and businesses.
Ransomware attacks are pervasive. More than
4,000 ransomware attacks happen every day,
and the volume of attacks is increasing at a
rate of 300 percent annually.1 According to an
IDT911 study, 84 percent of small and midsize
businesses will not meet or report ransomware
No one is safe from ransomware, as it attacks
enterprises and SMBs, government agencies,
and individuals indiscriminately. While
ransomware demands more than doubled in
2016 to $679 from $294 in 2015, the cost of
remediating the damage and lost productivity
is many multiples higher.3 Ransomware is the
equivalent of catastrophic data loss, except
According to a recent study, “76 percent of marketers said marketing had changed more in the last two years than in the previous fifty.”1 From apps like Uber and Airbnb that reengineer entire markets to mobile, omnichannel commerce, virtual reality, and the Internet of Things, marketing is being built anew.
As a creative leader, your job involves a lot more than bringing concepts to life. You’ve got a team to manage, and a pile of clients to keep happy. You’ve got content to ideate, assets to build, and campaigns to manage— and it all needs to be delivered on time and on brand. Ideally, your team would concept and shoot every asset to perfectly merge imagery and message for every deliverable. But business deadlines and budgets don’t always allow time for careful creativity—and 62 percent of creative marketers say creating original imagery requires time and effort their team can’t afford.
If you’re wondering whether you should really prioritize email
in your marketing—especially when new channels continually
emerge—consider this: 91 percent of marketing executives agree
that email is their most effective channel.1
Clearly, email isn’t just
here to stay, it’s the mainstay. And with the ability to personalize
and contextualize messages, upgrade mobile campaigns, and
better understand customer needs, email marketing has evolved
into a stronger and smarter version of its former self.
According to a recent study, “76 percent of marketers said marketing had changed
more in the last two years than in the previous fifty.”1
From apps like Uber and
Airbnb that reengineer entire markets to mobile, omnichannel commerce, virtual
reality, and the Internet of Things, marketing is being built anew.
Mobile capabilities have grown up. Strategies should, too.
Over the last ten years, smartphone usage among adults has grown to 95 percent. Surprisingly, 90 percent of marketers say they’ve only had a mobile strategy for five years or less. Read The Next Mobile Decade: Adobe 2018 Mobile Maturity Study, and learn:
- How 500 marketing and IT professionals tackled mobile marketing last year
- Which mobile strategies the most advanced organizations put into practice
- What you can do to make your brand a mobile leader in the next decade
Fill out the form to get the report.
Published By: OC Tanner
Published Date: Dec 08, 2017
Workplace culture is trending everywhere. In 2014, culture was declared the most popular word of the year by Merriam Webster. In 2015, Deloitte research listed culture as a top-three business challenge for leaders. In 2016, 80 percent of executives rated employee experience as an important issue they need to tackle.
Transforming IT to meet the emerging requirements of a rapidly advancing digital economy is a priority for most companies today. Market economies and quickly evolving digital interactions are driving new and increasing demands on IT infrastructure for organizations of all kinds – from small businesses to enterprises to public institutions. IT requirements to support a variety of digital use paradigms (personal devices, IoT, VMs, VDI) are changing quickly, and organizations need to respond in order to be competitive in this evolving digital world.
The latest generation of PowerEdge servers powered by Intel® Xeon® processors can deliver differentiated business agility over older-generation infrastructure. IDC asserted that updating servers can help businesses deploy applications up to 22 percent faster and improve application performance up to 29 percent over outdated infrastructure.
Intel Inside®. New Possibilities Outside.
Digital transformation has become a business imperative as most aspects of economic engagement have become digital. Around the globe, businesses and government agencies are re-engineering their technology infrastructures to keep pace with customer demands, spur innovation and stay competitive in an ever-evolving digital economy.
A recent PwC survey noted that 45 percent of business and IT executives across 51 countries identified growing revenue via digital transformation as a top priority1. Success in this fast-paced digital landscape requires businesses to transform their IT infrastructures to achieve new levels of flexibility and responsiveness. At the same time, business leaders must find a balance between funding core aspects of the business while investing in new business and technology innovations needed to compete in today’s dynamic environment.
Hyper-Converged Infrastructure (HCI) systems bundle multiple technology components together into single systems, enabling IT departmen
It is no secret; security and compliance are at the top of the list of concerns tied to cloud adoption. According to a recent 2017 Cloud Security survey to over 350,000 members of the LinkedIn Information Security Community, IT pros have general concerns about security in the cloud (33 percent), in addition to data loss and leakage risks (26 percent) and legal and regulatory compliance (24 percent)1. The number of reported breaches in enterprise datacenter environments still far exceeds the reported exposure from cloud platforms, but as businesses start using public clouds to run their mission-critical workloads, the need for enterprise-grade security in the cloud will increase.
Public cloud environments require a centralized, consolidated platform for security that is built from the ground up for the cloud, and allows administrators to monitor and actively enforce security policies. The tools and techniques that worked to secure datacenter environments fail miserably in the cloud. Se
Ninety-five percent of companies polled in a recent Gartner survey considered increasing efficiency and productivity top priorities for IT departments when determining future budgets. Of those companies, 43 percent viewed increasing efficiency as a high priority, while 42 percent considered increased productivity a high priority.
Many departments—such as sales or service—focus on the company’s profits. And while a smooth-functioning IT department may contribute to the overall efficiency of an organization, it traditionally provides little to no contribution to the bottom line.