Delivering personalized customer experience remains the top business challenge for communications
service providers (CSPs). Ovum's recently published 2018 ICT Enterprise survey saw almost all CSP
IT executives interviewed identify delivering personalized customer experience as one of their three
most important business challenges for the next 18 months. This trend emphasizes the high priority
CSPs place on how customer relationships are managed. However, several factors have an impact on
CSPs' ability to identify and then deliver customers' core needs. These include understanding the data
sets they should focus on; collecting, cleansing, and consolidating these data sets; and having the
right expertise to mine the data sets.
If a retailer views “Buy Online, Pickup In-Store” as purely e-commerce, they’re losing. Each transaction in which customers pickup in-store is a chance to add value to the relationship. Whether that means speed, cross-selling, or a unique bit of customer service that amplifies the visit, BOPIS plays just as important a role as the rest of the brick-and-mortar experience. Some trips may not translate to additional purchases right then and there, but the way a retailer handles pickup can dictate how the customer feels about the brand.
To get the most out of BOPIS, retailers should ask themselves a few important questions.
The days of data being narrowly defined as highly structured information from a few specific sources is long gone. Replacing that notion is the reality of a wide variety of data types coming from multiple sources, internal and external, to an organization. All of it is in service of providing everyone from IT, to line-of-business (LOB) employees, to C-level executives with insights that can have an immediate and transformative impact.
Hear the highlights from industry leaders presented their experience in digital transformation at Reinventing Financial Services 2019. Hearing from executives leading IT, operations, and lines of business from companies such as USAA, Bank of America, HSBC, Prudential, and many others in this session, we’ll cover the strategies and tactics for building the platforms necessary for reinventing customer experience, empowering employees and creating te
Welcome to Secure Hybrid Cloud For Dummies, IBM Limited Edition. The hybrid cloud is becoming the way enterprises are transforming their organizations to meet changing customer requirements. Businesses are discovering that in order to support the needs of customers, there is an imperative to leverage the highly secure IBM Z platform to support missioncritical workloads, such as transaction management applications. The Z platform has been transformed over the years. The combination of z/OS, LinuxONE, open APIs, and the inclusion of Kubernetes has made IBM Z a critical partner in the hybrid cloud world. Businesses can transform their IBM Z environments into a secure, private cloud. In addition, through IBM’s public cloud, businesses may take advantage of IBM Z’s security services to protect their data and applications.
The mandate for procurement organizations is clear – cost reduction alone no longer ensures success; creating value is equally important. How was Horizon Blue Cross Blue Shield able to achieve their desired future state? In this webinar, we will discuss:
• Why procurement needs a strategic makeover, the current adoption of emerging technologies by procurement, and the challenges faced by procurement executives.
• How the procurement team is driving towards an increased ROI through a more modern and user-friendly experience that enables the overarching enterprise business strategy.
How IBM is playing as a procurement partner by bringing to the table the latest and greatest technologies and services to solidify competitive advantage and differentiation.
Infrastructure efficiency and effectiveness directly support profit and growth as competition increases in the cloud and managed service provider (xSP) market. Savvy service providers understand that storage choices have a profound impact on not only their profit and growth, but also on their customer experience and retention. They also know that storage challenges in all those areas increase exponentially with scale. Infinidat storage platforms allow service providers to build and scale differentiated, profitable solutions without worrying about storage. Infinidat technology enables unprecedented efficiency, performance, and resiliency, while flexible business models make it easy for service providers to operationalize those platform advantages—including unique co-branding and promotional opportunities as part of the Powered by Infinidat program. Cloud providers worldwide trust their businesses to Infinidat storage. This paper explores a path for service providers to unlock greater sc
Infinidat has developed a storage platform that provides unique simplicity, efficiency, reliability, and extensibility that enhances the business value of large-scale OpenStack environments. The InfiniBox® platform is a pre-integrated solution that scales to multiple petabytes of effective capacity in a single 42U rack. The platform’s innovative combination of DRAM, flash, and capacity-optimized disk, delivers tuning-free, high performance for consolidated mixed workloads, including object/Swift, file/Manila, and block/Cinder. These factors combine to cut direct and indirect costs associated with large-scale OpenStack infrastructures, even versus “build-it-yourself” solutions. InfiniBox delivers seven nines (99.99999%) of availability without resorting to expensive replicas or slow erasure codes for data protection. Operations teams appreciate our delivery model designed to easily drop into workflows at all levels of the stack, including native Cinder integration, Ansible automation pl
Die INFINIDAT® Enterprise-Storage-Lösungen basieren auf der einzigartigen und patentierten INFINIDAT Speicherarchitektur - Ein vollständig abstrahierter Satz von Software-De?ned Storage (SDS)-Funktionen wird mit der besten Standard-Hardware integriert. Mit dem Versand der Software liefert INFINIDAT eine ausgiebig getestete Hardware-Referenzplattform mit. Damit stellt INFINIDAT die ersten echten SDS-Lösungen der Enterprise-Klasse bereit.
Les solutions de stockage d’entreprise INFINIDAT® sont basées sur l’architecture de stockage exclusive et brevetée INFINIDAT, une couche d’abstraction logicielle des fonctions de stockage déployée sur des équipements matériels bon marché. En commercialisant le logiciel avec une plateforme matérielle de référence testée, INFINIDAT propose la première véritable solution de stockage dé?ni par logiciel pour entreprise.
Published By: Icertis
Published Date: Aug 06, 2019
Sell-side contracts are vital to companies’ bottom lines. By managing them on a unified, cloud-based contract management platform, enterprises can accelerate and optimize their sales processes while driving down risk.
Published By: Applico
Published Date: Aug 12, 2019
In this report you’ll find unique, in-depth analysis of where Amazon Business is
already growing quickly and what markets it’s just beginning to enter. If you want
to understand how Amazon Business is going to impact your distribution business –
and more importantly, how you can fight back – you will want to read on
Published By: Flexential
Published Date: Jul 17, 2019
In a data environment that’s become increasingly centralized by public cloud services, the “edge” is emerging as a critical solution for reducing latency for network-based services. Consumption habits of services and the need for analytics are shifting beyond core population centers, becoming local and even hyper-local within a region or city. As the online population continues to grow and new services emerge, the ability to handle data traffic securely – close to the customer or application – will become a common pattern for the new service evolution.
With the speed at which technology is advancing, manufacturers cannot afford to use outdated manufacturing software. “Legacy” manufacturing management systems drag down your company with inefficiencies that are both apparent and hidden. These can prevent you from keeping up with your competition and achieving your growth potential.
This Epicor white paper details why manufacturing industry technology experts say delaying this important business decision often places your company at risk. By using legacy manufacturing software, not only are you unable to tap into the latest technology trends, but you leave your business vulnerable to:
• Duplicate or inaccurate data
• Clunky system performance
• Security concerns
A modern manufacturing ERP solution can eliminate these risks. Download the white paper to learn why implementing new manufacturing software built for business growth may be the most important step you take for the success of your company.
As a business leader of a manufacturing company, you may be experiencing the challenges of competing in a digitally transformed marketplace. In our increasingly digital world, your ability to grow depends on how your business leverages the latest best-practice technology. Is your enterprise resource planning (ERP) system keeping pace?
In this Forrester Research report—presented by Epicor Software—you’ll discover the latest insights on software as a service (SaaS) business solutions. SaaS business applications will evolve in the cloud to new levels of value in:
The report also provides predictions and recommendations that will help guide your manufacturing business with its strategic growth initiatives.
Download the report to learn more, and discover why you should change the way you think about cloud.
Enterprise resource planning (ERP) software is the backbone of modern manufacturing information systems, enabling the digital transformation that’s changing operations and customer expectations. As the movement toward a digital workplace evolves, your ERP system must keep pace.
Epicor commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) of deploying Epicor ERP. Several manufacturers using Epicor ERP found:
• Faster access to data and improved real-time visibility enabled better decision-making
• Improved multi-company operational efficiency
• Increased competitiveness with faster turnaround of customer quotes and improved pricing accuracy
• Increased versatility with the Epicor ERP cloud offering
• Access to deep expertise in manufacturing best practices
Read the study to find out how else Epicor ERP has helped manufacturers.
Today, more than 100-plus million users rely on Windows 7. For these users, a new technology age is coming on January 14, 2020 when Microsoft officially ends extended support for Windows 7.
With a change required, this is the ideal time for organizations to determine if they want to migrate to Windows 10 or look to modernize their workplace by following the growing trend of enterprises that have introduced employee choice programs and Mac to their environment.
This e-book examines the options organizations have and how they can make the most beneficial and economical decision.
A well-planned cyberattack or an accidental download of
malware can mean the difference between a productive
day and all work grinding to a halt. As hackers get more
sophisticated, organizations concerned about their
bottom line and security of their customer, employee or
student data must stay on top of security.
Published By: Bluecore
Published Date: Oct 23, 2018
If you’re not one of those retailers, you’re likely busy playing catch-up to them – and that’s not a position in which anyone wants to be.
Since eCommerce began, a small handful of leaders have set the pace. They’ve innovated quickly and delivered incredibly valuable and convenient shopping experiences. And in doing so, they shaped consumer expectations.
Take Amazon. Over a decade ago, the online giant seemingly rewrote the natural laws of retail by managing to deliver more, better, faster – all with unmatched accuracy and ease. Now, consumers expect an Amazon-like experience everywhere they shop, and anything else feels subpar.
More people suffer from anxiety than ever before, and it’s deeply affecting companies like yours.
Many organizations are stuck wondering what to do.
In this white paper, “The Triple A Threat,” we explore the Triple A Threat of anxiety, anger, and aggression. We’ll explain what impact these issues have on your workplace and your bottom line.
You’ll also learn:
? The debilitating impacts of anxiety, which can lead to workplace anger and aggression
? Why resilient employees suffer less anxiety and can rebound after a setback
? How to build a habituated, protective shield through proven prevention techniques
Resilience can equip your people with the skills to address stress and the challenges that work presents every day. With more resilient employees, organizations can dramatically reduce the threats of anxiety, anger, and aggression.
Skills shortages are keeping business leaders up at night.
In fact, nearly half of executives say this skills gap is a major concern for the future of their organization — yet only 3% are significantly increasing training budgets.
Why? Workplace learning is a difficult nut to crack. Organizations often struggle to reskill their adult workforces with hard skills because they’re taking the wrong approach.
In this white paper, we take a look at why soft skills are not only integral for the future of work, but why they’re actually necessary for developing hard skills too.
You’ll also learn:
? How soft skills can lead to dramatic shifts in how people think
? How soft skills improve our ability to learn
? The most important skill for the 21st century — and how it can boost learning by 30%
Discover why empowering your people with soft skills is critical to unlocking the future success of your business.
No matter how you slice it, the most important thing businesses can do in turbulent times is increase their ability to adapt to change. Experts call this agility.
What many experts leave out, however, is that agility alone is not enough. Employees need resilience too.
Our research shows six personas hidden in almost every workforce — based on an employee’s levels of agility and resilience — and how to help each one manage stress amid change.
In this e-book, you’ll discover that one persona in particular has a higher risk of burnout than all the others and for one reason: These employees are high in agility but low in resilience.
In this e-book, we’ll take a look at these personas to help you see who’s who in your organization and:
• Better understand your workforce
• See how many of your people are affected by change
• Provide strategies for those who are stressed and burned out
Help your people with what’s affecting their work and personal lives by analyzing these six workplac
When it comes to embracing new technologies like Artificial Intelligence (AI), it’s easy for companies who are curious
to be influenced by extreme examples of success or failure. Indeed, a lot of the stories of failure and disappointment
are often based on exaggerated expectations. However, such stories are not necessarily helpful or instructive for a
company who is considering AI for its business. Instead, a more realistic analysis of the challenges and opportunities
at play is in order. In this white paper, we will analyze both sides of the AI issue and help you discover the right way to
approach your AI journey.