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Published By: Genesys     Published Date: Dec 11, 2013
Gartner recently released its Magic Quadrant for Contact Center Workforce Optimization, the annual report analyzing the workforce optimization industry. Gartner positions vendors based on Completeness of Vision and Ability to Execute. Genesys improved its 2013 position moving from Niche Player to the Challengers Quadrant. This report provides you with insights you need to determine the Workforce Optimization Solution that is right for your organization. Read Now.
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wfo, strategic planning, recruitment, workforce management, wfm, call recording and quality management, performance management, surveying, interaction analytics, magic quadrant, workforce optimization, genesys
    
Genesys
Published By: Dynatrace     Published Date: May 20, 2016
This report details how T-Mobile did exactly that, and how you can do the same: - Base your plan on your own business and visitor data - Correlate performance to transaction completion rate - Determine where you'll see the most return for your technology and time investment
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dynatrace, software development, devops, tmobile, digital performance, speed
    
Dynatrace
Published By: Rackspace     Published Date: Feb 12, 2019
The decision to move business workloads and applications to the cloud impacts all parts of the business and isn’t a decision isolated to the IT team. Our latest research study on the different motives, concerns and experiences of executive peers and business stakeholders when securing buy-in for a strategic IT move found 97% of C-level executives in ANZ suffered from migration regret during their first cloud migration. Packed with telling hindsight, over 200 c-suite executives shared their expectations and experiences during the cloud migration journey. They reveal what they would have done differently - namely enhanced communication and a clear plan of action - and offer practical advice to help others get buy-in internally and secure funding to support a move to the cloud.
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Rackspace
Published By: Rackspace     Published Date: May 09, 2019
Insights into avoiding migration regret amongst CxO’s: The decision to move business workloads and applications to the cloud impacts all parts of the business and isn’t a decision isolated to the IT team. Our latest research study on the different motives, concerns and experiences of executive peers and business stakeholders when securing buy-in for a strategic IT move found 97% of C-level executives in ANZ suffered from migration regret during their first cloud migration. Packed with telling hindsight, over 200 c-suite executives shared their expectations and experiences during the cloud migration journey. They reveal what they would have done differently - namely enhanced communication and a clear plan of action - and offer practical advice to help others get buy-in internally and secure funding to support a move to the cloud.
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Rackspace
Published By: Oracle Marketing Cloud     Published Date: Oct 06, 2017
A recent Argyle survey found that nearly 60% of marketing organizations currently use some form of Account-Based Marketing (ABM), while 28% plan to use it in the near future. This shows the rising importance of ABM in the marketing mix. However, ABM does have its challenges. Almost 30% of the same respondents claimed that maintaining personalized, but consistent interactions with prospects was the most prominent challenge in ABM. For more insight on how marketing executives are optimizing ABM, download this survey.
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Oracle Marketing Cloud
Published By: Workday     Published Date: Apr 30, 2019
Aligning your workforce plan with greater business objectives doesn't have to be a struggle – especially when you get the basics right. This whitepaper outlines the 10 fundamental steps for creating an effective strategic workforce plan and how technology can help put it into action.
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workday, workforce technology, digital strategy
    
Workday
Published By: ETQ     Published Date: Jul 10, 2019
The FDA has announced plans to transition to standard ISO 13485:2016 for medical devices in 2019. In addition, the Medical Device Single Audit Program, MDSAP, has gained traction with full implementation set for 2019. Download this paper to learn more about these two changes from the U.S. Food and Drug Administration’s proposal to harmonize and modernize its Quality System Regulation (QSR).
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ETQ
Published By: IBM     Published Date: May 16, 2016
The data-driven organization is the new benchmark for success. Firms that harness data to dictate strategic and tactical decisions companywide make more informed business plans, better optimize operations, improve customer interactions, and provide competitive edge. To achieve these benefits, organizations increasingly see data refinement - transforming raw data from various sources into relevant and actionable information and delivering it through self - service access to any user who needs it - as the path toward success by helping break though immature processes and legacy systems. However, data refinement only functions as well as the strategies and approaches behind it. Organizations that do not understand the right way to embrace refinement will fail to catch up to competitors that have mastered the correct approach.
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ibm, forrester, data-driven organization, data, analytics, analytic architecture
    
IBM
Published By: Dassault Systèmes     Published Date: Jul 21, 2017
Obtaining a first-mover competitive advantage or faster time-to-market requires a new wave in analytics. Dassault Systèmes remains a leading innovator in Product Lifecycle Management (PLM) and has invested heavily in analytical technologies to further drive business benefits for its customers in the related areas of planning, simulation, insight and optimization. This white paper examines the challenges peculiar to PLM and why Dassault Systèmes’ EXALEAD offers the most appropriate solution. It also clearly positions EXALEAD PLM Analytics alongside related technologies like BI, data-warehousing and Big Data solutions. Understand and implement PLM Analytics to access actionable information, support accurate decision-making, and drive performance.
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product solutions, lifecycle management, tech products, data management tools, pdm, plm, process automation, product development speed, manufactures
    
Dassault Systèmes
Published By: NAVEX Global     Published Date: Jul 17, 2017
Establishing a culture of integrity, ethics and respect is the number one priority for companies in 2017, according to a new report. In common with the 2015 report, getting an organisation's culture right is the main objective for compliance professionals in the year ahead, with 85 per cent of respondents saying it is one of their three main goals. However despite this, only 32 per cent of firms indicated that they are planning to undertake a culture or ethics assessment in the next twelve months. In addition, workplace behaviour was rated as the lowest area of risk receiving attention by stakeholders (29 per cent). Download the full report for additional stats on board level reporting, increasing compliance programme awareness and satisfaction with third party risk management.
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measuring programme effectiveness, insufficient staff, managing regulations, lack of tools, budget issues, programme reporting
    
NAVEX Global
Published By: KPMG     Published Date: Jul 10, 2018
Robotic process automation (RPA) promises huge gains for business services, including lower costs, better market insight and an improved customer experience. But implementing RPA requires a clear plan of action. Download this guide to: • understand the different types of automation • rethink myths around automation that could be holding you back • plan the first 100 days of your RPA journey • understand how to manage change as you integrate ‘bots’ into your workforce • get key insights from more than 50 automation projects worldwide.
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KPMG
Published By: Avaya     Published Date: Dec 18, 2013
Your contact center is a hotbed of activity, constantly processing calls and emails, chats and social media posts, problems and solutions. As a result, it generates the kind of “big data” that other departments wish they had. But collecting that data is just the beginning. The next step is turning it into a plan of action.
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avaya, big data, contact center, social media
    
Avaya
Published By: Teradata     Published Date: Jun 12, 2013
Health plans and insurers know that to thrive over the next 3-5 years, they must dramatically improve their ability to engage with individual consumers. The combination of Teradata products; an integrated data warehouse, Aster big data analytics and Aprimo integrated communication management, creates actionable analytic capabilities unparalleled in its ability to help companies achieve these goals. this white paper details how health plans and insurers can use Teradata to succeed in today’s healthcare environment.
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healthcare, data, insights, health plans, integrated data
    
Teradata
Published By: SAP     Published Date: Jul 18, 2016
The SAP® BusinessObjects™ Cloud solution offers all analytics capabilities for all users in one product. In the boardroom, at the office, or in front of a customer, you can discover, analyze, plan, predict, and collaborate in one integrated experience designed expressly for the cloud. Read the solution in detail to learn how to turn instant insight into quick action.
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SAP
Published By: IBM     Published Date: Aug 16, 2016
B2B sales processes are being transformed by buyers who are demanding a more personalized buying experience similar to what they have experienced in their personal shopping. This paper lays out why this transformation should be on the minds of many if not most B2B organizations. This document helps guide relevant stakeholders within Exceed your B2B clients' expectations - emulate the B2C model B2B organizations to develop and execute plans to increase their e-commerce proficiency with the goal of increasing sales, profits, customer retention and customer satisfaction.
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ibm, commerce, business to business, b2b, sales, enterprise, sales model, enterprise sales model, sales process, convergence
    
IBM
Published By: IBM     Published Date: Apr 26, 2017
B2B sales processes are being transformed by buyers who are demanding a more personalized buying experience similar to what they have experienced in their personal shopping. This paper lays out why this transformation should be on the minds of many if not most B2B organizations. This document helps guide relevant stakeholders within Exceed your B2B clients' expectations - emulate the B2C model B2B organizations to develop and execute plans to increase their e-commerce proficiency with the goal of increasing sales, profits, customer retention and customer satisfaction.
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sales, b2b sales, buying experience, client experience, sales growth
    
IBM
Published By: Host Analytics     Published Date: Jun 05, 2017
EXPERT GUIDE TO CREATING A ROLLING FORECAST FRAMEWORK Ten Best Practices For Streamlining Your Planning Processes Gaining a crystal ball look into your company’s future starts by creating a rolling forecast framework built on driver and project-based planning. Download this guide to discover the actionable steps to: -Identifying the dynamics of revenue and the related drivers. -Generating your financial objectives for rolling forecasts. -Replacing Excel with the functionality to accommodate your budget and strategic management. Learn how to transform your planning processes with the full benefits of rolling forecasts in this white paper.
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Host Analytics
Published By: Host Analytics     Published Date: Jun 05, 2017
Most FP&A professionals want five things from a planning and forecast process: -speed -accuracy -repeatability -flexibility -actionable insight But according to an AQPC report, 30% of Senior Finance professionals are unhappy with their current planning solution. To ensure that you influence the strategy of your organization, download this white paper for five tips on how to improve your planning and forecasting process.
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Host Analytics
Published By: Oracle + Dyn     Published Date: Jun 29, 2017
Every user’s first interaction with your website begins with a series of DNS queries. The Domain Name System or DNS is a distributed internet database that maps human-readable names to IP addresses, ensuring users reach the correct online asset (website, application, etc) efficiently. Knowing the complexities and best practices of this layer of your online infrastructure will help your organization build redundancy, improve end-user performance and establish a top notch DR plan. Download this guide to DNS top terms and actionable concepts including: Anycast vs. Unicast networks CNAME DDoS and Hijacking Load Balancing and GSLB
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Oracle + Dyn
Published By: Group M_IBM Q2'19     Published Date: May 28, 2019
In our always-on, always-connected world, healthcare consumers expect instant access to customer service, not just from 9 AM to 5 PM. It’s often no longer good enough for health plans to staff call centers during standard business hours. Members today typically want to be able to log in and help themselves to the answers they need from self-service channels whenever they want — and they want the experience to be highly personal. One contact center benchmark study (see next page) revealed self-service channels can be a win-win for both businesses and consumers.1 When done well, self-service solutions can help businesses improve customer satisfaction while reducing costs. And consumers appreciate the convenience of getting answers quickly and efficiently.
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Group M_IBM Q2'19
Published By: Visier     Published Date: Jan 25, 2019
Complementing your investment in Workday, Visier People takes you beyond Workday’s operational reports to strategic excellence. How? Through actionable and proven people analytics that are available today—not someday. Chosen time and again by Global 2000 organizations, Visier’s dedicated people analytics and workforce planning solution, with its all-inclusive subscription model, brings together data from all your transactional HR and business systems— including Workday—so you can: • Answer strategic workforce questions on demand, with credibility • Connect the dots between workforce decisions and business outcomes • Model and forecast your future workforce and its costs
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Visier
Published By: Oracle + Dyn     Published Date: Jun 27, 2017
"Every user’s first interaction with your website begins with a series of DNS queries. The Domain Name System or DNS is a distributed internet database that maps human-readable names to IP addresses, ensuring users reach the correct online asset (website, application, etc) efficiently. Knowing the complexities and best practices of this layer of your online infrastructure will help your organization build redundancy, improve end-user performance and establish a top notch DR plan. Download this guide to DNS top terms and actionable concepts including: • Anycast vs. Unicast networks • CNAME • DDoS and Hijacking • Load Balancing and GSLB Learn more! "
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Oracle + Dyn
Published By: Canon Business Process Services, Inc.     Published Date: Aug 17, 2015
Every business day, corporate campuses across the country function like small cities requiring highly specialized facilities and logistics management services. This paper will explore effective and efficient Corporate Campus Logistics Services to ensure the efficient flow of materials and people at large multi-building office campuses serving thousands of employees. Corporate facilities, real estate management, logistics and procurement teams as well as commercial real estate management companies are charged with sourcing the services that are the underpinnings of these mega-campuses. It’s an effort that spans a wide range—coordinating the receipt and distribution of supplies, equipment and packages; safely transporting thousands of employees as well as suppliers and contractors to locations within the campus; tracking and warehousing countless materials to support daily planned and unplanned workplace needs. Learn more about lowering costs, streamlining operational efficiency and gaining high employee satisfaction.
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canon business process services, outsourcing services, managed services, logistics services, warehouse management, facilities management, commercial real estate management, corporate real estate management, business operations, vendor management, performance management, service level agreements, slas
    
Canon Business Process Services, Inc.
Published By: Skillsoft     Published Date: Jun 25, 2015
In this summary you will learn: • The importance of a mission statement and values for a company. • How a lack of candor is bad for business. • Differentiation isn’t cruel and Darwinian, but fair and effective. • How to manage crises under the guidance of a plan of action. • The art of hiring winners, managing people and parting ways when the time comes. • How to find a job that you will love, get a promotion and manage a work-life balance.
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mission statement, differentiation, plan of action, hiring, management, promotion, human resources
    
Skillsoft
Published By: Technomedia-Hodes iQ     Published Date: Jul 03, 2012
Designing a sustainable business process continuum that starts with sourcing and recruiting and continues through to succession planning means the interactions between the processes can be identified and linked.
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talent acquisition, human resources, hr management, talent, succession, development
    
Technomedia-Hodes iQ
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