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Published By: Applause Israel     Published Date: Sep 25, 2018
In the midst of an overwhelming amount of disruption taking place in the retail banking industry, a clear path to success has emerged. Banks that want to continue to gain and retain loyal customers must make it easier to bank with them. According to a survey that included 760 different banks and credit unions, the most important priority for 2017 and beyond is the removal of friction from the customer journey.1 To clarify, today’s customer journey includes both the customer experience at local branch locations as well as their experience while interacting with websites, mobile apps, smart watches, and anything else that is connected to the Internet. The battleground for customers has shifted to the digital world, and retail banks must adapt quickly as crafty Fintech startups and tech giants like Amazon, Apple, and Google continue to push the limits of what is possible with technology. If digital channels aren’t approached correctly, they can add complexity to the customer experience in
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Applause Israel
Published By: Intapp     Published Date: Nov 01, 2019
Pricing matters and engagements accurately and profitably poses a challenge to many firms. However, developing effective pricing strategies has become more important than ever, as clients demand more transparency and alternative fee arrangements become more popular. Technology can help law firms develop both tactical and strategic approaches to pricing. Download this ebook to learn how an AI-enabled approach to pricing can help your firm: Price matters more accurately and profitably Scope and resource matters to ensure better margins Monitor engagements as they proceed and track budget to actuals Improve client relationships with more transparency, accountability, and success
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Intapp
Published By: Juniper Networks     Published Date: Oct 02, 2018
Without specific and explicit design decisions about not only the network architecture but also network operations,enterprises risk drifting toward a future of many clouds, each with their own operational nuances. Those who are not mindful about managing new additions increase the complexity of their network with each variation. This white paper discusses how to approach the design of the network and operations in the move from cloud to multicloud. The focus is on meeting the business needs of today and tomorrow, battling complexity, preserving the possibilities for options, and supporting IT’s role as the steward of technology decisions for the business.
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Juniper Networks
Published By: Stratoscale     Published Date: Feb 01, 2019
This eBook offers a practical hands-on guide to analyzing and mitigating the risks of migrating to PostgreSQL. With the ongoing shift towards open-source database solutions, it’s no surprise that PostgreSQL is the fastest growing database. While it’s tempting to simply compare the licensing costs of proprietary systems against that of open source, it is both a misleading and incorrect approach when evaluating the potential for return on investment of a database technology migration. A key decision criteria for adopting any technology is whether it can support requirements for existing applications while also fitting into longer term strategies and needs. The first section of this eBook provides a detailed analysis of all aspects of migrating from legacy and commercial solutions to PostgreSQL: ? Schema and code migration ? Data migration ? Application code migration ? Testing and evaluation
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Stratoscale
Published By: Stratoscale     Published Date: Feb 01, 2019
This eBook offers a practical hands-on guide to “Day One” challenges of deploying, managing and monitoring PostgreSQL. With the ongoing shift towards open-source database solutions, it’s no surprise that PostgreSQL is the fastest growing database. While it’s tempting to simply compare the licensing costs of proprietary systems against that of open source, it is both a misleading and incorrect approach when evaluating the potential for return on investment of a database technology migration. An effective monitoring and logging strategy is critical for maintaining the reliability, availability, and performance of database environments. The second section of this eBook provides a detailed analysis of all aspects of monitoring and logging PostgreSQL: ? Monitoring KPIs ? Metrics and stats ? Monitoring tools ? Passive monitoring versus active notifications
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Stratoscale
Published By: Stratoscale     Published Date: Feb 01, 2019
This eBook offers a practical hands-on guide to “Day Two” challenges of accelerating large-scale PostgreSQL deployments. With the ongoing shift towards open-source database solutions, it’s no surprise that PostgreSQL is the fastest growing database. While it’s tempting to simply compare the licensing costs of proprietary systems against that of open source, it is both a misleading and incorrect approach when evaluating the potential for return on investment of a database technology migration. After a PostgreSQL deployment is live, there are a variety of day-two scenarios that require planning and strategizing. The third section of this eBook provides a detailed analysis of all aspects accelerating large-scale PostgreSQL deployments: ? Backups and Availability: strategies, point-in-time recovery, availability and scalability ? Upgrades and DevOps: PostgreSQL upgrade process, application upgrades and CI/CD
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Stratoscale
Published By: Stratoscale     Published Date: Feb 01, 2019
This eBook offers a practical hands-on guide to deploying, managing and scaling PostgreSQL in various environments, in the public cloud and on-premises. With the ongoing shift towards open-source database solutions, it’s no surprise that PostgreSQL is the fastest growing database. While it’s tempting to simply compare the licensing costs of proprietary systems against that of open source, it is both a misleading and incorrect approach when evaluating the potential for return on investment of a database technology migration. The eBook provides a detailed analysis of planning, day-one, and day-two challenges of PostgreSQL deployments, in the context of potential operating environments: ? Public cloud ? Private cloud ? Private DC (bare metal / VM)
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Stratoscale
Published By: HERE Technologies     Published Date: Jun 14, 2019
With upward of a billion vehicles in operation across the world and rising urbanization there is an unprecedented level of traffic and congestion in our major towns and cities. On the front-line, are the emergency dispatchers and responders facing complex challenges as they attempt to overcome congested traffic, unexpected road closures and work zones as quickly as possible. Each additional minute of response time has the potential to save a life, reduce suffering or prevent unnecessary property damage. Most public safety and security organizations, however, are still using legacy location technology, which has its limitations and does not properly address some key challenges. As one of the world’s leading location platforms, HERE shares insights and solutions to improve emergency response times with real-time location data
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mapping, public saftey, location data
    
HERE Technologies
Published By: Zebra Technologies     Published Date: Jun 13, 2016
The purpose of this guide is to provide examples and insight into how technology focused on Connected Visibility can help a manufacturing enterprise. Our term Manufacturing 2020 takes on two notions, perfect 2020 vision across your plant and the notion of deploying technology fit for the year 2020 and beyond.
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manufacturing, best practices, connected visibility
    
Zebra Technologies
Published By: Zebra Technologies     Published Date: Jun 13, 2016
The purpose of this guide is to provide examples and insight into how technology focused on Connected Visibility can help a manufacturing enterprise. Our term Manufacturing 2020 takes on two notions, perfect 2020 vision across your plant and the notion of deploying technology fit for the year 2020 and beyond.
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manufacturing, best practices, connected visibility
    
Zebra Technologies
Published By: Zebra Technologies     Published Date: Jun 13, 2016
The purpose of this guide is to provide examples and insight into how technology focused on Connected Visibility can help a manufacturing enterprise. Our term Manufacturing 2020 takes on two notions, perfect 2020 vision across your plant and the notion of deploying technology fit for the year 2020 and beyond.
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manufacturing, best practices, connected visibility
    
Zebra Technologies
Published By: Zebra Technologies     Published Date: Jun 13, 2016
The purpose of this guide is to provide examples and insight into how technology focused on Connected Visibility can help a manufacturing enterprise. Our term Manufacturing 2020 takes on two notions, perfect 2020 vision across your plant and the notion of deploying technology fit for the year 2020 and beyond.
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manufacturing, best practices, connected visibility
    
Zebra Technologies
Published By: Pure Storage     Published Date: Mar 15, 2018
Managing technology refreshes is not a popular task among enterprise storage administrators, although it is a necessary task for successful businesses. As a business evolves, managing more data and adding new applications in the process, enterprise storage infrastructure inevitably needs to grow in performance and capacity. Enterprise storage solutions have traditionally imposed limitations in terms of their ability to easily accommodate technology refreshes that keep infrastructure current and operating reliably and most cost effectively. In 2015, Pure Storage introduced a new technology refresh model that has driven strong change in the enterprise storage industry by addressing the major pain points of legacy models and provided overall a much more cost-effective life-cycle management approach. In conjunction with other aspects of Pure Storage's enterprise storage product and services offerings, the company's "Evergreen Storage" technology refresh model has contributed to this all-f
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Pure Storage
Published By: ServiceNow     Published Date: Aug 24, 2011
This white paper takes a look at the adoption and evolution of social IT within ServiceNow.
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social it, social media, build relationships, improve service, collaboration, post it, tag it, tweet it
    
ServiceNow
Published By: ServiceNow     Published Date: Feb 07, 2012
Download the white paper to find out more about next-gen IT solutions - and how IT in the cloud will help your organization not only keep up with today's complex IT ecosystem, but manage it more efficiently than ever before!
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powering, transformation, cloud, investments, integration, access data, performance, revolution
    
ServiceNow
Published By: Netsuite DWASF Leads Display Q1 2015     Published Date: Oct 06, 2015
Read this report to understand how the age of the customer requires tech management to transform into a customer-facing function in speci?c ways. Business technology (BT) brings together technology and traditionally customer-facing roles like marketing, sales, service, brand/product management, and ful?llment for the purpose of deploying systems of engagement that provide di?erential customer experience. Firms must build these systems of engagement from the outside in, according to how customers move in market spaces. The rules for planning, building, and running systems of engagement are not the same as for previous generations of tech management because customers are not employees. The increasingly crucial role that digital technologies play in customer engagement elevates the CIO role in business — if CIOs can move beyond the traditional IT focus on technology assets and adopt an expanded view that centers on customer experience and choice
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business technology, customer engagement, customer experience, cios
    
Netsuite DWASF Leads Display Q1 2015
Published By: athenahealth     Published Date: Jun 08, 2015
In this whitepaper, we argue that traditional models for estimating HCIT costs are inadequate and overlook several business-critical variables. Our intention is not to provide a comprehensive TCO model, but to expose and examine the operational considerations that most TCO models fail to recognize or account for, and to equip executives to ask the right questions about the cost of delivering clinical and financial results stemming from technology procurement
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hcit, heath care it, ownership, patient experience, tco
    
athenahealth
Published By: MuleSoft     Published Date: Apr 13, 2016
Today’s successful organization needs to be able to turn on a dime, changing its product or service direction as fast as its customers’ needs require. The successful business of the 21st century crosses all boundaries; can quickly meet and adapt to competition, whether it comes from another part of the world, another industry or a startup; or it can use its core competencies to extend itself in new ways. Welcome to the Composable Enterprise. This kind of company—powered by cloud, open APIs, data analytics, mobile and social, and connected to the Internet of Things—is redefining markets and raising consumer expectations. The composable enterprise casts away the hierarchical and hardwired systems and processes that defined its predecessors, and represents a radical rethinking of how technology can serve innovation and how innovation can serve customers.
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enterprise network, digital management, enterprise application, application management, data, data analytics, cloud management
    
MuleSoft
Published By: BAE Systems     Published Date: Dec 29, 2015
Learn about the challenges involved in combating first-party fraud and emerging best practices
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bae systems, applied intelligence, fraud, first-party fraud, financial institution, network analytics, detection, prevention
    
BAE Systems
Published By: Sitrion     Published Date: Oct 04, 2016
Download this white paper to learn more about these 5 keys to align employees with your company culture and values; 1. Repeat, repeat, repeat and then repeat again 2. Share stories 3. Build it in 4. Reach everyone, leverage every possible channel 5. Leverage modern technology
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Sitrion
Published By: Genesys     Published Date: Feb 27, 2018
With all the options in the rapidly changing marketplace for cloud-based contact centers, it’s a challenge to find the right solution for your business. Easily compare the leading contact center solution vendors in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017-18, based on their ability to offer full voice call routing and multichannel customer service in the cloud. Learn why Genesys has been positioned as a leader who has solutions for businesses of all sizes and in all industries around the world. Read the Ovum Decision Matrix to: • Compare cloud contact center solutions based on the strength of their technology platforms • Contrast vendors on their ability to handle multichannel customer interactions and connect with customer and company data through analytics • Understand each vendor’s market impact and why Genesys was chosen as a leader
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ovum, multichannel cloud contact center, contact center, decision matrix
    
Genesys
Published By: Lightower     Published Date: Jan 26, 2017
"In today's always-on world, nothing happens without the network. It sits at the center of everything from cloud services and business app enablement to checking your email in the morning and watching your favorite shows at night. As a leading all-fiber network provider, Lightower delivers the limitless connectivity that makes it all possible. Watch the video to discover how Lightower connects your world from driving leading technology innovation to powering big business and everything in between."
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Lightower
Published By: HotSchedules     Published Date: Mar 11, 2019
The restaurant industry is buzzing about automation. With labor costs expected to double and consumer demand for a seamless checkout experience, many restaurants are looking at technologies that can automate tasks in the front-of-house. But there are back-of-house processes that have yet to be fully automated. While auto-counting your inventory may be a thing someday, it’s not here yet. So if you can’t automate the inventory management process, you can at least use tools that automate its more cumbersome aspects. Maximum labor output, higher levels of accuracy, and better accountability are possible with a system that automates certain tasks and enable manager productivity for on-the-job success. After reading this eBook, you’ll know: • The many inefficiencies generated by manual, spreadsheet-based counting methods. • The innovations being made to inventory management technology. • How modern, mobile inventory management tools will help your managers reduce costs and increase product
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HotSchedules
Published By: Datastax     Published Date: Apr 04, 2017
Today’s customers expect a seamless, intelligent and personalized experience that operates at the speed of the cloud and is continuously available regardless of location or platform. To deliver an optimal customer experience that will enable you to stay ahead of competitors you need a distributed, responsive and intelligent architecture which is only possible when the right database is in place. Read this eBook to learn how your database technology decisions can affect your ability to deliver either a transformational customer experience or a lackluster, dissatisfying encounter that benefits your competitors, not your bottom line.
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datastax, technology decisions, customer experience, customer loyalty
    
Datastax
Published By: Group M_IBM Q418     Published Date: Dec 18, 2018
A technology-enabled business strategy such as digital transformation (DX) makes it possible for firms to expand their competitive differentiation in the market. Although disruptive, DX requires firms to effectively and efficiently combine (technology) platforms, (business) processes, (data) governance, and (people) talent to gather deep and timely insights from data and actuate these insights to optimize business operations, develop new and innovative products and services, and transform customer engagement.
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Group M_IBM Q418
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