Published By: Genesys
Published Date: Feb 22, 2018
Is Your IT Team Ready to Enable Digital Transformation?
Customers want fast access to information and immediate problem resolution on any device, from any location, at any time. It’s up to IT to build the foundation for this digital transformation—and increasingly, it’s cloud-based. Make sure your IT team is on track to deliver.
An omnichannel contact center platform gives you a single, integrated view of the entire customer journey. And as a cloud-based solution, IT has the flexibility to deploy advanced features fast and cost-efficiently.
Read this white paper from Frost & Sullivan for a pragmatic approach to:
• Identify process changes and goals with lines of business
• Benchmark your current infrastructure and technology gaps
• Consider cloud omnichannel solutions for easier deployments and simple scalability
Starting data governance initiatives can seem a bit daunting. You’re establishing strategies and policies for data assets. And, you’re committing the organization to treat data as a corporate asset, on par with its buildings, its supply chain, its employees or its intellectual property.
However, as Jill Dyché and Evan Levy have noted, data governance is a combination of strategy and execution. It’s an approach that requires one to be both holistic and pragmatic:
• Holistic. All aspects of data usage and maintenance are taken into account in establishing
• Pragmatic. Political challenges and cross-departmental struggles are part of the
equation. So, the tactical deployment must be delivered in phases to provide quick
“wins” and avert organizational fatigue from a larger, more monolithic exercise.
To accomplish this, data governance must touch all internal and external IT systems and establish decision-making mechanisms that transcend organizational silos. And, it must provi
The increasing user-friendliness of cloud computing is making it more accessible to users as they better understand its capabilities and realize how easy and affordable it can be. As cloud infrastructure has started offering a wider range of storage functionality, IT professionals are finding that they can make use of the benefits it provides both operationally and financially. But achieving this optimum result is neither easy nor prevalent; awareness of the upside can sometimes blind prospective users to the potholes and blind curves on the road to cloud storage bliss. This paper assumes at least a general awareness of the methods and advantages of cloud storage, and perhaps even an acknowledgement that it is a natural infrastructure development, and is therefore designed to provide pragmatic advice to help with specific deployment choices.