Published By: ServiceNow
Published Date: Oct 23, 2019
AIOps can dramatically improve the IT organization’s ability to be an effective partner to the business. An IT operations platform with built?in AIOps capabilities like ServiceNow® can help IT operations proactively identify potential issues with the services and technology it delivers to the business and correct them before they become problems. Read this whitepaper to learn best practices for adopting AIOps.
The traditional payer business model is fast becoming obsolete. Blues organizations that cling to the status quo or business as usual risk jeopardizing their reputations and business, because people are more than patients.
Increasingly, employers are driving the growing demand for more solutions to engage customers. In response, healthcare incumbents and new entrants are building solutions to address rising costs and meet consumers’ demands for personalization, price transparency, access, and seamless, simple experiences.
Proactive engagement can help your members lead healthier lives while improving outcomes for payers and other players. With 5% of Americans consuming 50% of healthcare costs, identifying and engaging high-risk, high-cost customer segments is essential to sustainability.
On January 23, 2019, OSHA put into effect its 2019 Annual Adjustment that raised the penalties of violation by approximately 2.5% over the 2015 revised amounts. The consequences of non-compliance with OSHA regulations extend beyond the financial penalties imposed by the regulatory authority, with the biggest risk that an organization runs is that of reputational damage. In this whitepaper you’ll learn:
• The most cited occupational hazards over the last year
• How to be proactive in preventing occupational hazards in your workplace
• The importance of pre-qualifying third party contractors in order to mitigate risk in your organization
IT administrators must not only respond quickly to security issues, but also proactively guard against them. And, while Apple has invested a great deal in its security features, no operating system is immune to security challenges. But don’t worry. Jamf put together a comprehensive Apple security guide to ensure your Mac, iPad, iPhone and Apple TV devices remain protected.
Did you know that those who respond to a proactive online chat invitation are 6 times more likely to buy than the average website visitor? Download this paper for practical advice on using proactive chat to increase sales online sales and customer satisfaction.
To meet the challenges of intense competition and increasing customer demands, companies must tightly align their IT service management with business issues and priorities. This paper outlines the maturity steps involved in the progression towards proactive Business Service Management (BSM) and explains how ASG's metaCMDB helps secure its seamless adoption.
The recent economic downturn has created some formidable challenges for the retail banking industry. Fraud and identify theft are on the rise, costing banks big money and raising customer concerns about security.
The response to possible bank card fraud is one of the most important factors affecting the relationship that customers have with their bank. For customer-centric financial institutions who issue millions of bank cards, any instance of possible fraud is both a business risk to be managed and an opportunity to strengthen customer relationships.
Customer service is, was and always will be a top priority for companies.
But today’s digital age has given rise to a new kind of customer with far different expectations — making customer service more complex than ever.
Here’s the good news: By aligning People, Process & Technology (PPT), you can not only meet these new expectations, but exceed them by providing a more personalized and proactive customer experience.
In this ePaper, you’ll learn how order processing automation helps you:
• Create a more engaged, empowered staff
• Eliminate low-value tasks like data entry
• Provide 100% visibility into every order processed
Bandwidth. Speed. Throughput. These terms are not interchangeable. They are
interrelated concepts in data networking that help measure capacity, the time
it takes to get from one point to the next and the actual amount of data
you’re receiving, respectively.
When you buy an Internet connection from Spectrum Enterprise, you’re buying
a pipe between your office and the Internet with a set capacity, whether it is
25 Mbps, 10 Gbps, or any increment in between. However, the bandwidth we
provide does not tell the whole story; it is the throughput of the entire system
that matters. Throughput is affected by obstacles, overhead and latency,
meaning the throughput of the system will never equal the bandwidth of your
The good news is that an Internet connection from Spectrum Enterprise is
engineered to ensure you receive the capacity you purchase; we proactively
monitor your bandwidth to ensure problems are dealt with promptly, and
we are your advocates across the Internet w
To ensure loyalty and win new customers, leading brands are focusing on the quality of their customer care to stay ahead. This eBook will explain how you can:
-Upgrade your support centers to deliver omni-channel customer care.
-Introduce self-service and AI without sacrificing the human touch.
-Deploy technology to empower support agents to go beyond transactional service and deliver personalized, proactive service.
This eBook looks at the barriers which prevent companies delivering omni-channel service and then examines the process and technology changes required to overcome them.
"IT needs to reach beyond the traditional data center and the public cloud to form and manage a hybrid connected system stretching from the edge to the cloud, wherever the cloud may be. We believe this is leading to a new period of disruption and development that will require organizations to rethink and modernize their infrastructure more comprehensively than they have in the past.
Hybrid cloud and hybrid cloud management will be the key pillars of this next wave of digital transformation – which is on its way much sooner than many have so far predicted. They have an important role to play as part of a deliberate and proactive cloud strategy, and are essential if the full benefits of moving over to a cloud model are to be fully realized."
For many organizations, digital transformation (DX) is the most strategically important initiative for the
organization and may determine its ability to compete in the coming decade. IDC estimates that 60%
of organizations will have created and begun implementation
of a digital transformation strategy by 2020. These DX
initiatives are designed to take the organization forward as a
proactive, data-driven company that uses and monetizes data
to gain competitive advantage in the marketplace.
Published By: Freshdesk
Published Date: Aug 15, 2016
A Zombie-apocalypse is not something that keeps most support teams paranoid about. After all, it isn’t something that happens every day.
But that is exactly what’s so scary about it?
Zombie attacks can stem out of pretty much anything, right from a barrel of toxic gas that was accidentally opened, to a Black Friday sale with deep discounts on the latest gadget.
And you can be pretty sure that the attack is going to start quick and grow big with very little warning. Unless your support team is ready when it strikes, you might wake up the next morning to find a burnt-up help desk, and a lot fewer customers.
So how can you can you get your customer support to be ready for the zombie apocalypse?
This guide will walk you through everything you can and should do to make your support team proactive before the zombies rise, effective during the attack, and heroes after.
Published By: Freshdesk
Published Date: Aug 15, 2016
Every helpdesk agent at every customer support team, anywhere in the world, dreams about Inbox Zero. However as most businesses grows from just a handful of support queries to hundreds of customers chocking the support hotline, they make the mistake of going on a hiring binge to reach that elusive promised land.
The only problem? Hiring more support staff may not be the best way to scale up your customer support. This whitepaper talks about how you can scale your customer support without blindly scaling the team, with tips, ideas and insights like:
- How to puncture the customer support hot-air balloon
- Proactively identifying red flags and overloads
- Top 4 things to know before you hire
- Monitoring, understanding and reporting support trends
- Tips to streamline your support process
Published By: Freshdesk
Published Date: Aug 15, 2016
There are quite a few things that your customers just aren’t telling you. But since you aren’t a telepath and you don’t own a Cerebro, the only thing you can do is wait for them to come to you with it.
But not anymore. In this whitepaper, you'll learn the most important things that your support team should already know, but customers will never tell you, like:
- Why you should design intelligence into your self-service experience
- When you should resort to analytics and when "gut-feel" helps
- How you can proactively manage, and prevent customer frustrations
- What your core support bottlenecks are, and how to identify them
- How to set a "Priority" driven support work-flow
There is one major difference between disaster avoidance and disaster recovery: Only one of them is an actual disaster.
Avoiding disaster starts by proactively answering a few basic questions. Download this e-Book to learn how to properly prepare your business for when a potential disaster strikes.
Published By: LogMeIn
Published Date: Mar 19, 2015
Support organizations are implementing new technologies and processes to better connect customers with technical support teams, and customer satisfaction is paramount. However, most organizations admit they're not proactively aligning their priorities with their customers’ expectations. Are the needs of the support team different from what customers want and expect? Recent research by HDI delves into the two groups’ expectations and priorities— according to support professionals—and explores
how closely they're aligned. Download this white paper to learn more.
Research conducted by The Economist Intelligence Unit (EIU), sponsored by Oracle,
provides answers. The results show that a proactive security strategy backed by a fully
engaged C-suite and board of directors reduced the growth of cyber-attacks and
breaches by 53% over comparable firms. These findings were compiled from responses
by 300 firms, across multiple industries, against a range of attack modes and over a
two-year period from February 2014 to January 2016.
The lessons are clear. As cyber-attackers elevate their game, the response must be an
enterprise solution. Only C-suites and boards of directors marshal the authority and
resources to support a truly enterprise-wide approach. In sum, proactive cyber-security
strategies, supported by senior management, can cut vulnerability to cyber-attack in half.
The pressure is mounting and employers are feeling the pinch. As U.S. health care costs continue their seemingly inexorable rise, businesses are looking for ways to wrest greater value from their health care spend.
More and more, employers are looking for benefits strategies that help prevent chronic disease and, if it is present, encourage early, efficient treatment. The brass ring is getting employees to proactively manage their own health by adopting healthy behaviors, such as exercising and eating healthily. It’s better for the employees, it increases productivity, and it reduces health care expenditures.
So how are organizations today looking to craft health and well-being plans that deliver real results for employers and employees alike? This white paper looks at three key areas where new and innovative approaches are changing the equation.
Published By: GE Power
Published Date: Jan 30, 2017
Be the first to read the 2017 top digital trend predictions for the (remove second the) the power and utility industry, and gain a competitive edge by understanding what’s next. Across the Electricity Value Network (EVN) - from generation through T&D and end user management, first movers and proactive digital adopters are far more likely to thrive in the future.
Read the new Brief and learn how:
Published By: Riverbed
Published Date: Jan 25, 2018
To stay ahead in today's hybrid network, you need a lens into the end user's experience as well as an understanding of the dependencies between your applications and network. With this approach, you are alerted to issues before the business is impacted and problems are resolved faster. This eBook details what you need to know to select a best of breed network performance management solution and outlines the critical capabilities required for deep application visibility across virtualized, hybrid and cloud networks no matter where a user is located. Read this book and:
Discover best practices - for proactive network monitoring and fast troubleshooting
Learn how to stay ahead of application performance issues with increased visibility
Increase productivity and a higher ROI - with automatic discovery, end-to-end monitoring, reporting, analytics and faster MTTR
Ensure your approach is a proactive mode