Published By: Freshdesk
Published Date: Aug 15, 2016
When 76% of consumers say they view customer service as the true test of how much a company values them, you have to make sure that your strategy, and tool, are top notch. Here's a collection of best practices, drawn from our conversations with customers, to help you improve your agents' productivity and win customer love.
In this whitepaper, we detail how you can
- Provide your agents with complete context by pulling data from your third party systems into your helpdesk
- Reduce ticket volume and help customers help themselves by setting up a knowledge base
- Automatically assign tickets to the right team with ease thus reducing your agent's workload and many more!
This guide will not only help you understand how Xactly Objectives can help you step up your productivity game, but will also share the amazing power that incentives and objectives have to change the world, as well as fill you in on some entertaining productivity hacks from well known historical figures and regular 9-5 workers.
Published By: LiveHive
Published Date: Feb 16, 2016
Best selling author and sales expert Jill Konrath breaks down productivity hacks to getting more done in less time. Jill will look at different methods to help you eliminate the distractions that donít contribute to your sales goals, tame procrastination and master the art of motivation, and employ the right tools to automate work and focus your efforts on meaningful activity.