VoIP’s extreme sensitivity to delay and packet loss compared to other network applications
such as web and e-mail services, presents a real challenge. A basic understanding of VoIP traffic
and of the quality metrics provided by VoIP monitoring tools will help keep your network
running smoothly. Follow our 10 VoIP best practices to ensure quality service for your network.
You’ve made a major investment in Oracle E-Business Suite applications to run your critical enterprise processes. But these processes stretch beyond Oracle E-Business Suite and rely on a mix of custom and packaged applications.
Management of your critical enterprise processes has become a pressing challenge. Too many staff are tied up in managing the process, as well as finding and diagnosing process errors. SLAs are frequently missed, and customers perceive poor quality of service due to the recurring errors and delays, which are now impacting your critical processes, such as financial period end close, invoicing, payroll and materials requirements planning (MRP) processing. You’ve decided it’s time to consider automation.
Automating Oracle E-Business Suite processes end-to-end can eliminate 90% of business process errors. Download this whitepaper to find out how.
It is not uncommon for SAP system copies, including any post-editing, to take several days to complete. Meanwhile, testing, development and training activities come to a standstill, and the large number of manual tasks in the entire process ties up highly skilled SAP BASIS staff.
Enterprises are looking to automation as a way to accelerate SAP system copies and free up staff. However, this is only one part of the problem: What further complicates the system copy process is the need to safeguard sensitive data and manage huge data volumes while also ensuring that the data used in non-production systems adequately reflects the data in production systems so the quality of development, testing and training activities is not compromised.
This white paper explains how a considerable portion of the SAP system copy process can be automated using the CA Automic Automated System Copy for SAP solution and SNP T-Bone, helping enterprises become more agile.
Over–servicing is a very real issue for agencies. As a business whose value is judged on the quality of service, it is all too easy for agencies to always want to go the extra mile for clients, both happy and unhappy.
Our research into the creative industry shows that while 75% of agency time is spent on client work, only 70% of that time is actually billed to clients.
In this eGuide, we will show you 4 ways to take more control and avoid over–servicing in your agency.
As the information age matures, data has become the most
powerful resource enterprises have at their disposal. Businesses
have embraced digital transformation, often staking their
reputations on insights extracted from collected data. While
decision-makers hone in on hot topics like AI and the potential of
data to drive businesses into the future, many underestimate the
pitfalls of poor data governance. If business decision-makers can’t
trust the data within their organization, how can stakeholders and
customers know they are in good hands? Information that is not
correctly distributed, or abandoned within an IT silo, can prove
harmful to the integrity of business decisions.
In search of instant analytical insights, businesses often prioritize data
access and analysis over governance and quality. However, without
ensuring the data is trustworthy, complete and consistent, leaders
cannot be confident their decisions are rooted in facts and reality
Do your plans and forecasts need a reality check?
The quality of your strategic decisions is only as good as the quality of your forecasts. And forecasts are only good if they reflect current reality—not the reality of two, three or more quarters ago. Enter “continuous planning.” With a methodology for forecasting at frequent intervals throughout the year, continuous planning “enables managers to see trends, patterns, and ‘breaks in the curve’ long before their competitors, and thus make better informed decisions regarding products and markets.”
In this free online webinar, speakers Jim Collins & Guy Jones will explain how continuous planning keeps you in touch with current reality - and one step ahead of competitors.
Jim Collins, Performance Management Strategy Executive, IBM
Guy Jones, Worldwide Technical Sales Executive, IBM Performance Management,
Published By: Workday
Published Date: Aug 07, 2018
As the healthcare industry shifts toward value-based care, organizations stand to benefit from providing an exceptional experience not only for their patients, but also for their care providers. Read the Becker’s Hospital Review ebook, sponsored by Workday, to learn how your healthcare organization can:
Boost care provider retention
Avoid common pitfalls of succession planning
Handle staffing shortages
The concept of “shifting left” has gained traction in
software development as a way to increase agility,
reduce cost, and improve product and release quality.
But shifting left has also been hailed as a powerful
method for optimizing IT service management. When
the service desk team shifts left, both end users and
service desk personnel benefit from greater efficiency
and service quality, which leads to happier, more
productive internal customers—and ultimately,
better business outcomes.
Published By: Genesys
Published Date: Jun 13, 2018
Ease, effectiveness and emotion drive great customer service, but top-line growth requires that application development and delivery (AD&D) professionals keep an eye on trends.
Forrester Research has identified 10 customer service trends in 2018 for AD&D and others who support customer service. Before you strategize on improving your quality of service, read this Forrester Report by Vice President and Principal Analyst Kate Leggett.
You’ll learn which investments are critical and the advantages of:
• Focusing on context and inquiry type to deliver the best customer experience
• Using automation and AI to uncover new revenue streams and transform operations
• Exploring new labor models to maximize human connections in a digital world
Published By: HireVue
Published Date: Jul 17, 2018
HOW TO OVERCOME HEALTHCARE'S BIGGEST HIRING CHALLENGES
Healthcare recruiting is intensely competitive. 60% of the fastest-growing occupations in the US are in healthcare, and it takes twice as long to fill a healthcare role than the national average. In this eBook, you’ll learn three approaches to solving healthcare recruiting’s toughest challenges.
EXPECT TO LEARN:
The 3 biggest challenges facing healthcare recruiting in 2018 (and how to solve them)
Why it takes 2x as long to fill a healthcare role
How to shrink hiring time without sacrificing quality of hire
4 ways to differentiate your organization from your competition
Find out what the research says about these healthcare recruiting challenges and how you can overcome them in your organization.
Download the free eBook now.
"The percentage of consumers making purchases online has officially outpaced those who don’t.
But what does this mean for brands? Once tethered largely to wholesale and resale, the door has been opened for brands to try a variety of selling options. And they are.
The time is now for brands to step into the e-commerce game and figure out the best approach for them.
In this white paper, we’ll dive into six critical components that all brands should be watching as the industry evolves:
- Customer connections
- Relationships with retailers
- Quality of product content
- Marketplace management
- Social commerce influence
- Big data for brands"
In order to provide high quality, cost effective business services in complex, distributed environments, improved IT management strategies are required. Business Service Management (BSM) is a strategic approach to managing IT services in support of improved business performance.
ITIL provides a framework of customizable best practice initiatives that help organizations consistently deliver high-quality IT services. Effective ITIL implementation adds value to the IT infrastructure and improves business and service delivery.
Application Portfolio Optimization (APO) provides executives with tools and information to assess the quality and condition of application assets as well as a means for understanding the impact of proposed application changes.
The key benefit of creating a case management methodology is to multiply its effectiveness by replicating it across the organization's patient-facing departments, practices and functions. In this way, your organization can reduce costs, increase quality and streamline its operations.
Published By: Adverity
Published Date: Jun 15, 2018
A Beginner's Guide to Marketing Data Analytics
Marketing Data is big & highly fragmented
Big data is messy. It’s scattered across platforms, it’s diverse, and in its raw form, it’s practically unusable.
We know, it’s a painful truth. The fact of the matter is that having a lot of data doesn’t necessarily mean that you have the answers to your most pressing questions. Looking for the most relevant bits in your pile of big data is like looking for a needle in a haystack.
But don't you worry - we are here to help. This handy e-book will give you a short overview what quality matters, why data is so important and what you need to pay attention to.
Best thing is: getting this ebook is super easy. Just fill out the form to the right and voilá - your download is ready. Enjoy this read!
Managing application testing in large organizations is not getting any simpler. In this Webinar, experts from enterprise software delivery provider Plutora to build a picture of the challenge and what can be done about it.
Published By: Zynapse
Published Date: Jun 16, 2010
Data Governance has emerged as the point of convergence for people, technology and process in order to manage the crucial data (information) of an enterprise. This is a vital link in the overall ongoing data management process for it maintains the quality of data and makes it available to a wide range of decision making hierarchy across an organization
With the many ways that exist to reach job applicants, why is finding great candidates so difficult? This complimentary SuccessFactors white paper discusses six ways to connect with high-quality candidates. Download the white paper today.
Champion innovation through collaboration
Win or lose? Jack Welch, former chairman and CEO of General Electric, said, "If the rate of change on the outside exceeds the rate of change on the inside, then the end is near." To win in today’s fast-paced market, you need to innovate. This eBook shows you how to transform your team and organization into one that is more agile and better equipped to innovate using a modern collaboration platform. A collaborative culture helps you:
Widen the ideation pipeline
Accelerate time to market
Deliver higher quality products and new customer experiences
Fill out the form to download the eBook to learn more about how to innovate with connected collaboration.
Win or lose? Jack Welch, former chairman and CEO of General Electric, said, "If the rate of change on the outside exceeds the rate of change on the inside, then the end is near."
You can transform your organization to be more agile and innovative through collaboration. A collaborative culture helps you:
Widen the ideation pipeline
Accelerate time to market
Deliver higher quality products and new customer experiences
Download this eBook to learn more.
Published By: Windstream
Published Date: Oct 30, 2015
UCaaS enables businesses to transition their enterprise communications costs from a capital-expenditure (CapEx) to an operational-expense (OpEx) model, transforming the upfront costs related to on-premises PBX and UC deployments to a flexible per-user pricing model, which allows them to quickly scale the number of UC users up or down as business needs dictate.