Published By: LogMeIn
Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
Every day, companies generate mountains of data that are critical to their business. With that data comes
a clear challenge: How do you protect exabytes of data that's strewn across global data centers,
computer rooms, remote offices, laptops, desktops, and mobile devices, as well as hosted by many
different cloud providers, without choking business agility, employee productivity, and customer
experience? The solution lies not in throwing more technology at the network, but in taking specific steps
to identify malicious actions and respond to them in order to fix the issue, a process known as
Published By: Dell EMC
Published Date: Nov 02, 2015
Remote offices, branch offices and small businesses have dramatically stepped up their adoption of new technology to help them run everything from typical business applications to cutting-edge solutions that differentiate their organizations. But that rapid run-up in new technology deployments has often come with a cost: increased infrastructure complexity that has become harder and more expensive to manage.
The term outsourcing can have a negative connotation,
conjuring images of layoffs and relocating jobs to third parties
in remote locations. However, outsourcing can take many
forms, and finance and accounting outsourcing (FAO) does
not always mean the displacing of the finance back office.
Specifically, FAO leverages digital technology to complement
and support the back office, streamlining processes while
providing enhanced transaction processing, reporting and
analytics capabilities. It also allows key resources to focus on
strategy, analysis and decision-making.
Published By: Carbonite
Published Date: Apr 09, 2018
The core technology behind Disaster Recovery as a Service (DRaaS) has evolved for decades. More
recently, DRaaS has linked to the cloud, and finally hit its stride. Today it can provide unprecedented
availability options to companies who don’t have secondary data centers dedicated to business
continuity. Before now, only IT teams with additional IT budget, staff and geographic locations could
effectively hedge against downtime, and disasters.
But today’s DRaaS means that businesses of all sizes have the peace of mind that comes with knowing a
replica of their data and systems is hosted at a remote site that they can fail over to—without bearing
any of the infrastructure costs or maintenance responsibilities. All infrastructure and maintenance is
the responsibility of the DRaaS provider. And the technology ensures that a replica is not only available,
but always current and immediately available. This attractive value proposition led Gartner to predict
that global DRaaS revenue will rea
VMware Horizon® support for published applications provides exciting new opportunities for customers running Citrix XenApp. Tightly integrated with Microsoft Remote Desktop Services (RDS), VMware Horizon is a new option for delivering not just published applications and shared desktops, but also virtual desktops, software as a service (SaaS), and virtualized applications to the devices your end users want to use.
This white paper provides guidance for planning and undertaking a migration from Citrix XenApp to VMware Horizon. Four approaches to XenApp migration are detailed, including the major steps required for their implementation. Whether the goal is to migrate an existing XenApp infrastructure to Horizon, replace it with a new system, or simply integrate legacy Citrix infrastructure with your Horizon virtual desktop deployment, VMware has the innovative products and technology you need.